FAQS
Tickets
What are the different ticket types?
All tickets are GA. Guests must bring their own chairs or blankets.
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I book a ticket for my caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
FAQs for Flexible Refund Tickets (applicable for selected events)
What is the Flexible Refund Ticket?
The Flexible Refund Ticket allows you to ask for a full refund in case you decide not to attend the experience.
When can I return my ticket?
You may return your Flexible Refund Ticket and get a full refund if you contact us up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.
What documents do I have to present to receive my refund?
No documentation is needed to claim your refund.
How do I request my refund?
Please contact us here to get your ticket refunded.
Venue information
Where is the experience taking place?
Heritage Lakewood Belmar Park located at 801 S Yarrow St, Lakewood, CO 80226. The show will be taking place outdoors. Please note the seating area will be a grass and all guests are encouraged to bring their own chairs or blankets. Please be advised that the front of the seating area is for blankets and LOW chairs only.
How do I get to the venue?
Driving or rideshare recommended.
Is there food and beverages served?
Beverages (alcoholic & non-alcoholic) and food will be available for additional purchase. If you’re consuming alcohol you must be 21+ with a valid ID.
Can I bring animals?
Animals are not allowed, except for service animals. Please contact us here if you plan to bring a service animal.
Does this venue have disability access?
Fully ADA accessible. Please reach out to hello@feverup.com or directly to the venue if you have any questions.
Is there parking available?
There is ample lot parking available at no charge.
Restrictions
Can I take pictures or videos during the performance?
Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.
Can I use my phone during the performance?
Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians
Can I leave the concert room during the performance?
Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.
When should I arrive?
The concert will be 1 hour long. Doors will open 1 hour and fifteen minutes prior to the start time on your ticket and we encourage guests to come at least 45 minutes before the start time. The performance will start promptly at the start time and doors will be closed once the performance starts. No late entry is permitted under any circumstances. You will be permitted to look at the museum exhibits during door times but not after the performance!
Changes to the event
What happens if the weather conditions do not allow for the event to take place?
If the weather conditions affect your experience in any way (change of location/postponement), please rest assured that we will notify you by email in advance.
Tickets
Can I sit together with friends?
Yes, you can sit with your friends if you come together, and you all have tickets for the same zone. We recommend you to arrive in good time, and we will do our best to accommodate you.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to any other Fever account at no extra cost. It’s as easy as clicking "Transfer Tickets" on your ticket on the Fever app. For additional help, please feel free to contact us, indicating your ticket ID.
Are the candles flammable?
Please note that, for the security of attendees, all candles will be flameless.