If you have a problem with any of these terms, they may be changed if discussed with me prior to paying for your commissioned piece.

1. GENERAL TERMS

• All rugs will come with rubberized non-slip backing.
• I might record the drawing process and post it on my social media pages.
• Prices are subject to change based on demand.
• I have the right to reject any order that I do not feel comfortable taking for any reason.

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2. PAYMENT

• Currency accepted is USD and can be paid through a Stripe invoice for orders to USA and Canada. I do not currently take international commission orders. This is subject to change in the future.
• Commissions can be paid either 100% upfront or split 50% upfront and 50% after tufting completion.
• Don't send me any payment before I send you an invoice.

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3. PROCESS AND DELIVERY

• I will notify you when I have started on your commission and you, therefore, lose the rights to a refund (see point 7 further below for more info on refunds)
• While I'm working on your commission I will make reviews with you to make sure I make it just right for you!
• The amount of reviews depends on the complexity of the work.
• During the reviews, you will see work-in-progress.
• The time it takes to finish your commission varies 1 month - 3 months depending on factors such as health, the complexity of the commissioned piece, other work, and availability of supplies.
• If anything comes up that will slow the progress of the initially estimated delivery time I will let you know asap.
• Once the piece is finished you will receive photographs of the finished piece and will be asked to confirm your shipping address. Once that is confirmed, I will package your rug for shipping and deliver it to a shipping outlet.

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4. REVISIONS

• You get 3 rounds of changes on the commissioned design image included in the price.
• If your reference is unclear to start with changes to your design image will come at an extra charge.
• Once the tufting process has begun, revisions will not be available, as that would require starting over from the beginning.

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5. COPYRIGHT / USAGE POLICY

I, Tristyn Lyon, claim the rights to the produced drawings and likeness of the final product, not the buyer. Therefore I am allowed to use the copyrighted artwork to:

• Promote myself with it everywhere
• Publish books with it (artbooks, etc.)
• Display it everywhere to my liking (website, social media, etc.)
• Post it wherever I want

The buyer is allowed to:

• Use the commissioned piece for personal use unless agreed otherwise (you can upload it on all your social media profiles, forums, etc.)
• Use the artwork to promote themselves. You are not forced to give me credit when you post it but it is very appreciated.
• Use the artwork on their Youtube channel and in monetized videos as long as the artwork itself is not the main subject for the earnings.

The following is considered copyright infringement:

• Reproducing/using the copyrighted artwork commercially - means making money off it in any way.
• Claiming the artwork as your own
• Altering the artwork without my consent

• I reserve the full rights to the image and its use/distribution unless otherwise agreed upon (rights to the image for your own non-personal use may be purchased at any time).

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6. CUSTOMER SATISFACTION

• I will do everything I can to make my customers happy!
• If you have a problem with anything in regards to the commissioned piece please tell me right away so we can find a solution together.
• I am willing to change some of my terms for you if you ask before I start on your commission. If you, e.g., do not want me to post your art anywhere, we can discuss this.

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7. REFUND / CANCELLATION POLICY

• The buyer is not allowed a refund once I have started working on the tufting of the commission.
• If for any reason I am unable to start your commission you will receive a full refund.
• If you cancel your order before I start it, you can get a full refund.

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If the buyer breaks any of the points stated above they will lose all the beforementioned rights to the artwork commissioned by me, Tristyn Lyon (the artist), and I will have the right to profit further from the commissioned artwork in any way I see fit. If you have a problem with any of these statements, they may be changed if discussed with me prior to paying your commissioned piece.

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What do you get?

• Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts)
• Sketch and/or final sketches that you must accept before I continue the work
• Insight and involvement in color plan (depending on the complexity of the commissioned piece)
• Completed rug including care instructions.