We are committed to safeguarding your privacy. Contact us at the email specified in the contact section of this website if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data by us and Gavilab Web Agency, who manages our website, as described in this Privacy Policy.
This Privacy Policy is a part of our Terms and Conditions; by agreeing to Terms and Conditions you also agree to this Policy. In the event of collision of terms used in Terms and Conditions and Privacy Policy, the latter shall prevail.

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject - a natural person whose Personal Data is being Processed.
Child - a natural person under 16 years of age.

Data Protection Principles

We promise to follow the following data protection principles:

Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
Processing is limited with a time period. We will not store your personal data for longer than needed.
We will do our best to ensure the accuracy of data.
We will do our best to ensure the integrity and confidentiality of data.

Data Subject's rights

The Data Subject has the following rights:

Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
Right for the help of <a href="#gdpr-contact">supervisory authority</a> – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

Information you have provided us with

Through the Contact forms

In order to answer the queries you may send us through the contact forms present in this website and/or confirm bookings and issue pur services we might ask you for your e-mail address, name, surname, telephone number.

Through the Registration form

In order to establish a commercial relationship, we will ask our commercial partners all personal information needed to make possible issuing the service, the payments and the invoices. Between the information required there will be name, surname, telephone number, email address, vat number, company registration number, company address, and all other relevant information.

Through the blog comments authentication form

In order to prevent spam we ask you to authenticate yourself prior submitting blog comments, by providing your name and email;

Quotations

Further information we might ask you in order to discuss quotation or special offers are your company and your address.

Ecommerce and Payments

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

Information automatically collected about you

We use cookies to help us understand how people use our website and store so that we can keep improving them. In addition to our own cookies, we work with Google to help us analyze how the website is used and provide our users with a better browsing experience. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We collect cookies and usage data through Google Tag Manager, Google Analytics and the Facebook Pixel.

About Cookies

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes:

Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don't collect any personal information.
Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don't have to re-enter this information next time when commenting.
Analytics cookies - these cookies are used to track the use and performance of our website and services

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or http://www.youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

Google

Google stores information on servers in the United States. This information is provided to us and Gavilab Web Agency in the form of reports giving general information about the activity on our website. Please note that Google only receives your truncated IP address. This is sufficient for Google to approximately identify the country of your location, but is not sufficient to identify you, or your computer or mobile device, individually.

You can find more information here, including a link to Google’s privacy policy. If you'd like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Facebook

The Facebook Pixel is applied to track conversion and direct relevant stories to our followers. They help us measure our return on investment as they provide us with the information on people’s online behavior that is a reaction on viewing the ads. By having the the pixels on our website we can track the conversions back to the ads we are running on Facebook. The conversation tracking also lets us optimise our cost per impression to show the ads to people who are most likely to buy our product. See:

http://www.facebook.com/help/cookies

https://www.google.it/intl/it_it/policies/technologies/cookies/

Log Files

“Log files” are necessary for the correct functioning of the websites and track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. They are stored in the same server where this website reside.

How we use your Personal Data

We use your data to:

provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
enhance your customer experience

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

to identify you;
to provide you a service or to send/offer you a product;
to communicate either for sales or invoicing

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

to send you personalized offers* (from us and/or our carefully selected partners);
to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

the link between purposes, context and nature of Personal Data is suitable for further Processing;
the further Processing would not harm your interests and
there would be appropriate safeguard for Processing.

You may have expressly agree to receive our newsletter from time to time; you will also be given an option to opt out of receiving our promotional materials.Our mailing program allows us to see when you open our email and click links in them. If you wish to change your election with respect to promotional materials, you may do so by clicking Unsubscribe button in one of the emails at any time.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Gavilab Web Agency, which we use to manage our website and our digital marketing campaign; Read their privacy policy.
Mailchimp (The Rocket Science Group, LLC), which we use to manage email marketing subscriber lists and send emails to our subscribers. Read their privacy policy.
Google and Facebook, who collect data automatically through Google Analytics, Google Tag manager and the Facebook Pixel.
Zotabox, who makes possible having a messenger a messenger chat on this site. https://info.zotabox.com/privacy-policy/

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks. Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made on May the 31st, 2018.

Supervisory Authority

Email: commissioner.dataprotection@gov.mt

Phone: +356 2328 7100