Mokka | Privacy Policy

Privacy Policy for Applicants

Last Updated: February 20, 2025

Introduction

Welcome to Mokka. "Mokka," "we," "our," or "us" refers to Mokka Labs Limited. We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and relevant privacy laws for users in other jurisdictions, such as the United States. This Privacy Policy also complies with the California Consumer Privacy Act (CCPA), which grants specific rights to California residents regarding their personal information.

By using our services and accepting this Privacy Policy, you agree to the collection and use of information as described in this Privacy Policy. Users in certain jurisdictions may have specific rights and protections, as detailed below.

1. Information We Collect and Lawful Basis for Processing

Personal Identification Information (e.g., name, email, social media profiles): Processed based on consent, contractual necessity, or legitimate interest, as required under applicable law.
Employment-Related Information (e.g., employment history, CVs, qualifications): Processed with your consent and/or legitimate interest to assess candidates on behalf of hiring companies. Candidates are advised not to include sensitive data as defined under GDPR Article 9 (e.g., data revealing racial or ethnic origin, political opinions, religious beliefs, health data, etc.) unless required for legal or hiring purposes. By accepting this Privacy Policy, you explicitly consent to the processing of any special category data you may provide inadvertently.
Technical Data (e.g., IP address, browser type): Processed to maintain service security and functionality. If you are in the EEA, we process this data under our legitimate interest in providing secure services.
Video and Audio Recordings: Collected and processed with your explicit consent, particularly if you use our voice or video recording features. Audio is converted to text for assessment and not stored in its original form. Video is retained as per business needs or legal requirements.
Cookies and Tracking Technologies: We use cookies to track your activity on our service. For users in the EEA, non-essential cookies are only used with your consent.

2. How We Use Your Information

For Candidate Assessment: Information is used to support recruitment decisions by hiring companies. Any special category data inadvertently provided will be disregarded unless necessary for the hiring process, as determined by hiring companies, and subject to your explicit consent.
To Provide and Operate Services: Information is used for user authentication and service access.
To Improve and Personalize Services: We analyze data to improve service quality and personalization.
To Communicate with You: We may send you system-related emails, such as invitations to complete assessments and reminders to finish assessments. By using our services, you consent to these emails. You can manage communication preferences by contacting us or using opt-out instructions in emails.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know – You may request information on the categories and specific personal data we have collected about you, including how it is used and shared.
Right to Delete – You may request the deletion of your personal information, subject to legal exceptions.
Right to Opt-Out of Sale – Mokka does not sell personal data. If this changes, we will update this policy and provide a "Do Not Sell My Personal Information" link on our website.
Right to Non-Discrimination – We will not treat you differently for exercising your CCPA rights.

3. Sharing Your Information

We do not share your personal information with third parties except as described here:

Third-Party Vendors and Subprocessors: We may share your information with trusted vendors, service providers, and subprocessors who assist in providing and improving our services. These parties are contractually obligated to adhere to data protection laws and standards. We do not share your personal information with AI model providers for training their models. The full list of sub-processors is available via the following web address: https://docsend.com/v/6kqhz/mokka-subprocessors
Legal Compliance: We may share your information where required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that process.
International Data Transfers: We process and store data in jurisdictions that may have different data protection standards. For transfers outside the EEA, we use Standard Contractual Clauses or other legally recognized safeguards to protect your information.

For California residents, you may request a list of third parties your data has been shared with over the past 12 months by contacting privacy@gomokka.com.

4. User Rights and Controls

Depending on your location, you may have certain rights regarding your personal information:

Access, Correction, and Deletion: You may request access to, correction, or deletion of your data.
Data Portability (GDPR): If you are in the EEA, you may request your data in a structured format for transfer.
Withdrawal of Consent: You may withdraw consent at any time without affecting prior lawful processing.
Objection and Restriction (GDPR): EEA users may object to or restrict certain processing activities.

To exercise these rights, contact us at privacy@gomokka.com. We respond within timeframes required by your jurisdiction’s regulations.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined here, based on our obligations under applicable law. Retention periods include:

Employment-Related Data: Retained for up to one year following the completion of the hiring process, unless otherwise required.
Technical Data: Retained for up to one year to ensure service security and functionality.
Video and Audio Data: Retained according to business needs or legal requirements.

Upon expiration of these periods, or upon request where applicable, we will securely delete or anonymize your data. Under CCPA, California residents may request the deletion of their data, subject to legal retention requirements.

Zero Data Retention (ZDR):
Mokka does not store your data on any external AI model provider’s servers after processing. Any data processed by third-party AI model services is used strictly for real-time inference and is not retained by those services.

Consumer Requests and Response Times

California residents may submit CCPA-related requests via email to privacy@gomokka.com. We will confirm receipt within 10 business days and respond within 45 days (extendable to 90 days if necessary, with notice). We may require verification to process your request.

6. Cookies and Similar Technologies

We use cookies to monitor activity and enhance user experience. Types include:

Essential Cookies: Necessary for basic service functionality.
Analytical Cookies: Help us improve performance based on user behavior.

For EEA users, non-essential cookies are used only with your consent. You can manage cookie preferences via your browser settings or, if applicable, an opt-in mechanism on our website.

7. Security of Your Information

We implement appropriate technical and organizational security measures, such as encryption and access controls, to protect personal information from unauthorized access, use, or disclosure. Security practices are aligned with industry standards but may differ based on regional requirements.

8. Automated Decision-Making and Profiling

Our candidate assessment services use AI and may use automated decision-making or profiling based on your skills, qualifications, responsibilities, and past performance indicators. This processing is used to provide insights relevant to hiring decisions. For users in the EEA, you have the right not to be subject to automated decision-making where it has a significant impact on you without human involvement.

9. Minimum Age Requirement

Our services are intended for users who are of legal working age in their jurisdiction. We do not knowingly collect personal information from individuals below the legal working age applicable in their region. If we learn we have inadvertently collected such information, we will delete it.

10. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted here with an updated effective date. Where appropriate, we will notify you of significant changes via email or a service notification.

Contact Us

If you have questions about this Privacy Policy or wish to exercise privacy rights, please contact us at privacy@gomokka.com or via the support chat in the Mokka app.

Company Details

Mokka Labs Limited
Address: 28 October Avenue 367, Mediterranean Court, 1st Floor, Office A5, Limassol, Cyprus, 3107

Website Privacy Policy

Last Updated: January 13, 2025

Introduction

Mokka Labs Ltd ("Mokka," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website ("Site") and interact with our services. By using our Site, you consent to the collection and use of your data as described in this Privacy Policy. This Privacy Policy also complies with the California Consumer Privacy Act (CCPA), which grants specific rights to California residents regarding their personal information.

1. Information We Collect

We collect the following types of information when you visit our Site:

Personal Information: Name, email address, and other contact details if provided through forms, sign-ups, or inquiries.
Technical Data: IP address, browser type, operating system, and usage data collected via cookies and tracking technologies.
Cookies and Tracking Data: Information about how you navigate and interact with our Site (see Section 5 for details on cookies).

2. How We Use Your Information

We use the information collected for the following purposes:

To operate, maintain, and improve our website and services.
To respond to inquiries, provide customer support, and send relevant communications.
To analyze website traffic and improve user experience.
To ensure security, prevent fraud, and comply with legal obligations.

CCPA Rights for California Residents

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know – You may request information on the categories and specific personal data we have collected about you, including how it is used and shared.
Right to Delete – You may request the deletion of your personal information, subject to legal exceptions.
Right to Opt-Out of Sale – Mokka does not sell personal data. If this changes, we will update this policy and provide a "Do Not Sell My Personal Information" link on our website.
Right to Non-Discrimination – We will not treat you differently for exercising your CCPA rights.

3. Sharing and Disclosure of Information

We do not sell or share your personal information except in the following circumstances:

Service Providers: We may share data with third-party vendors who assist in website operations, analytics, or support.
Legal Requirements: If required by law or to protect the rights, safety, and integrity of Mokka and its users.
Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the relevant party.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience and collect analytics data.

Essential Cookies: Necessary for website functionality.
Analytics Cookies: Help us understand user behavior and improve the Site.
Marketing Cookies: Used to provide personalized content and advertising.

Users can manage cookie preferences through their browser settings or opt-out where applicable. For California residents, third-party tracking technologies may be considered a “sale” under CCPA. You may opt out of non-essential cookies by adjusting your browser settings or submitting a request to privacy@gomokka.com.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.
Opt-out of certain data processing activities, such as marketing communications.
Request information about how your data is used.

To exercise your rights, please contact us at privacy@gomokka.com. Under CCPA, California residents may request access to, deletion of, or details about the use of their personal data by contacting privacy@gomokka.com.

Consumer Requests and Response Times

7. International Data Transfers

If you access our Site from outside the European Economic Area (EEA), your information may be transferred and processed in jurisdictions that may have different data protection laws. We take steps to ensure appropriate safeguards are in place.

8. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to external websites, and we encourage you to review their privacy policies.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Continued use of the Site after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise privacy rights, please contact us at privacy@gomokka.com or via the support chat in the Mokka app.

Privacy Policy for Customers

Last Updated: February 19, 2025

Introduction

Welcome to Mokka. "Mokka," "we," "our," or "us" refers to Mokka Labs Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information provided by recruiters, hiring managers, and other representatives of our customers ("you" or "your") who use our services. It is distinct from our Candidate Privacy Policy, which addresses the handling of personal data for job applicants. This Privacy Policy also complies with the California Consumer Privacy Act (CCPA), which grants specific rights to California residents regarding their personal information.

By using our services or interacting with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect and process the following personal information from customer representatives:

Personal Identification Information: Name, email address, job title, and company affiliation.
Account Information: Username, password, and other authentication credentials.
Technical Data: IP address, device information, browser type, operating system, and usage logs.
Communication Data: Records of communications with Mokka, including emails, support inquiries, and feedback.
Marketing Preferences: Information on your preferences for receiving marketing communications.
Cookies and Tracking Technologies: Data collected through cookies and similar technologies, as described in our Cookie Policy.

2. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: Facilitate access to and use of our platform, including account creation, user authentication, and service functionality.
To Communicate with You: Send system-related communications, such as account notifications, updates, and customer support responses.
To Improve Our Services: Analyze usage data to enhance service features, functionality, and performance.
To Market Our Services: Send you promotional materials or newsletters about our services, where permitted by law and based on your preferences.
To Ensure Compliance and Security: Monitor platform activity to detect fraud, unauthorized access, or violations of our Terms and Conditions.

CCPA Rights for California Residents

"If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):"

Right to Know – You may request information on the categories and specific personal data we have collected about you, including how it is used and shared.
Right to Delete – You may request the deletion of your personal information, subject to legal exceptions.
Right to Opt-Out of Sale – Mokka does not sell personal data. If this changes, we will update this policy and provide a "Do Not Sell My Personal Information" link on our website.
Right to Non-Discrimination – We will not treat you differently for exercising your CCPA rights.

To exercise any of these rights, please contact us at privacy@gomokka.com.

3. Legal Basis for Processing

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Contractual Necessity: To provide and manage your access to our services.
Legitimate Interests: For service improvement, marketing communications, and security purposes.
Consent: For marketing activities requiring explicit consent under applicable laws.
Compliance with Legal Obligations: To meet regulatory or legal requirements.

4. Sharing Your Information

We do not sell or share your personal information with third parties, except as described below:

Service Providers: Trusted third parties who provide infrastructure, analytics, communication, or other operational support for our platform. We do not share your personal information with AI model providers for training their models.
Compliance with Laws: When required by law, court order, or regulatory obligations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

For California residents, you may request a list of third parties your data has been shared with over the past 12 months by contacting privacy@gomokka.com.

5. Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

Account Data: Retained for the duration of your account with Mokka.
Communication Records: Retained for up to two years after the interaction, unless required for legal purposes.
Technical Data: Retained for up to one year for security and analytical purposes.

Zero Data Retention (ZDR):
Mokka does not store any customer data on any external AI model provider’s servers after processing. Any data processed by third-party AI model services is used strictly for real-time inference and is not retained by those services.

Upon termination of the retention period, we securely delete or anonymize your data. If you request deletion of your data, we will honor the request in compliance with applicable laws. Under CCPA, California residents may request the deletion of their data, subject to legal retention requirements.

Consumer Requests and Response Times

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage of our platform. For more information, please review our Cookie Policy.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. This includes encryption, access controls, and regular security audits. While we strive to protect your data, no system can guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
Objection: Object to the processing of your personal data for certain purposes.
Data Portability: Request a copy of your data in a structured, machine-readable format.
Withdrawal of Consent: Withdraw consent for marketing communications or other activities based on consent.

To exercise your rights, contact us at privacy@gomokka.com. We will respond within the timeframes required by applicable laws.

9. International Data Transfers

For users outside Cyprus, your data may be transferred to and processed in jurisdictions with different data protection laws. In such cases, we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Significant changes will be communicated through email or platform notifications. The "Last Updated" date will indicate the most recent revisions.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise privacy rights, please contact us at privacy@gomokka.com or via the support chat in the Mokka app.

Mokka Labs Ltd
Address: 28 October Avenue 367, Mediterranean Court, 1st Floor, Office A5, Limassol, Cyprus, 3107