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Terms, Conditions and Privacy policies - Elite Retreat 2023
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Elite Retreat Terms, Conditions and Privacy Policies

By registering for Elite Retreat by Elite Agent, you acknowledge and agree to the following policies:

As of May 31, 2023 (update for ticket & flight combo - Clauses 16.1-16.6)

These policies may be updated from time to time as required.

Event terms and conditions:

These Event Terms (Terms) govern your registration and attendance at Elite Retreat Bali 2023 held by Elite Agent. It is your responsibility to review these Terms prior to registering for the event. By registering for the event you agree to be bound by these Terms. We reserve the right to amend these Terms at any time, and will provide the most recent version on our website.

Throughout these Terms, the terms “Elite Agent”, “we”, “us” and “our” refer to Elite Agent and its associated entities, “conference”, “Elite Retreat” and “event” refers to Elite Retreat Bali 2023, and “you” refers to the individual or business registering for or attending Elite Retreat.

Refunds, Credits and Transfers

2.1. All bookings are final including Payment Plan purchases (see clause 13 below). No exchange, credit or refund will be given except in the case of certain cancelled or rescheduled events (see clause 3 below). For clarification, you are not entitled to a refund if:

2.1.1. you are no longer able to attend the event; or

2.1.2. you arrive late or are refused entry for any reason.

2.2. A booking is transferrable to another person on the following conditions:

2.2.1. a request is submitted in writing to containing the replacement attendee name, business name and email address.

2.2.2. the request is submitted at least 2 weeks prior to the event.

Elite Agent reserves the right to refuse entry if a replacement guest arrives at the event without the booking being transferred via this procedure.

Event Cancellation or Postponement

3.1. Sometimes Events are cancelled, varied, rescheduled or postponed due to Force Majeure Events or other causes.

For clarification a Force Majeure event includes but is not limited to strikes; labour disputes; pandemic or epidemic, acts, regulations or orders of government authorities; civil disorder;, disasters; acts of terrorism: acts of war; acts of God; fires; floods or other emergency conditions.

3.2 If Elite Retreat is postponed:

3.2.1 you may, at your option exercisable by notifying us in writing no later than 30 days after the originally scheduled date of the postponed event, obtain a credit for the registration fee to put towards another event organised by Elite Agent that occurs within 12 months of the originally scheduled date of the postponed event; or

3.2.2 if you so elect, or if you fail to notify us in writing of your request for a credit within 30 days after the originally scheduled date of the postponed event, your registration fees will be automatically transferred to the new date for the postponed event.

3.3. If an event is cancelled and/or a new date for the event is not announced within 60 days of the postponement/cancellation:

3.3.1  in circumstances where the event is cancelled due to a Force Majeure Event, you will be given a credit for the registration fee to put towards another OP event that occurs within 12 months of the originally scheduled date of the cancelled event (no refunds will be issued);

3.3.2 in circumstances where the event is cancelled for any reason other than a Force Majeure Event, you may, at your option exercisable by notifying us in writing no later than 30 days after the originally scheduled date of the cancelled event, obtain a refund of the registration fees (excluding booking, credit card and other fees). If you so elect, or if you fail to notify us in writing of your request for a refund within 30 days after the originally scheduled date of the cancelled event, you will be given a credit for the registration fees to put towards another of our events that occurs within 12 months of the originally scheduled date of the cancelled event.

3.3. We will use reasonable endeavours to notify registrants of a cancellation, variation, rescheduling or postponement of an event by sending an email to the address provided to us by the registrant and putting a notice on our website; however the responsibility to ascertain whether an event has been cancelled, varied, rescheduled or postponed is yours. We do not guarantee that registrants will be informed of a cancellation, variation, rescheduled or postponement before the date of the event.

3.4 Except as expressly provided in this clause 3, in no circumstances will registration fees (or any part thereof) be refunded or credited.  Any refund or credit issued will be your sole remedy for a postponement or cancellation of an event, and we will have no further liability to you in respect of any cancellation, variation, rescheduling or postponement of an event for any reason.  Any credits issued for postponed or cancelled events that are not used within 12 months of the originally scheduled date of the postponed/cancelled Event will be forfeited.

Expenses and Incidentals

4.1 All additional expenses incurred by the attendee outside of the conference program are to be covered by the attendee, including but not limited to room incidentals, additional food and beverages touring, activities, extended stays, upgrades and phone calls.

4.2 In the event of it being found necessary, for whatever reason, that the conference is postponed or re-scheduled, Elite Agent shall not be liable for any expenditure, damage or loss incurred by the attendee as a result. In the rare event that the conference is postponed due to events beyond Elite Agent control (such as natural disaster), a new date for the conference will be secured.

Photography, Videography and Media

5.1 Attendees acknowledge that Elite Agent will film and photograph events and that the customer consents to Elite Agent using their name, likeness, image and/or voice in the event that they are photographed or filmed in any media for an unlimited period without remuneration for the purpose of promoting any service and/or products supplied, and/or distributed, by Elite Agent.

Speakers and Content

6.1 Elite Agent reserves the right to make alterations to the conference program, speakers, venue and timings. Details of speakers and topics are correct at the time of going to press. However, circumstances beyond the control of Elite Agent may necessitate substitutions of speakers and topics for which Elite Agent cannot be held responsible.

6.2 Any changes to the conference program will be noted on our website, please check for regular updates.

6.3 Views expressed by speakers are their own. Elite Agent cannot accept liability for advice given, or views expressed, by any speaker at the conference or in any material provided to attendees.

Limitation of Liability

7.1. To the extent permitted by law, we exclude all conditions and warranties relating to your registration for and attendance at events organised by Elite Agent.

7.2. Where our liability cannot be excluded, such as in relation to Consumer Guarantees under the Australian Consumer Law or other prescribed terms under legislation, our liability for breach is limited to the face value of the registration purchased by you, plus any relevant booking and delivery fees.

7.3  We will be excused from performance under these Terms and in relation to Events to the extent such performance is affected by a Force Majeure Event.

Privacy Disclaimer

8.1 It is a condition of purchase that the buyer consents to Elite Agent retaining personal information as required by Privacy Amendment (Enhancing Privacy Protection) Act 2012(Cth).

8.2 Elite Agent will only hold your information for archive purposes and contacting you in relation to attendee registration matters and event information. Elite Agent will not trade, sell or otherwise dispose of your personal information.


9.1 Elite Agent strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

Code of Conduct

10.1. Elite Agent is committed to creating a safe and inclusive experience for our readers, customers and attendees, regardless of gender, sexual orientation, disability, physical appearance, body size, race or religion. We do not tolerate harassment in any form. All communication -- including at the event and various associated venues, as well as online -- should be appropriate for a professional audience, including people of many different backgrounds and experiences. Be kind to others. Do not insult or put down other attendees. Act professionally. Remember that harassment and sexist, racist or exclusionary jokes are not appropriate at any time at any Elite Agent event or online setting. Anyone violating these rules may be asked to leave the conference or online forum without a refund at the sole discretion of the Elite Agent staff. If you are being harassed, notice that someone else is or have any concerns, please contact an Elite Agent staff team member immediately. Thank you for helping make Elite Agent a welcoming, friendly place for all to share new ideas, learn and connect.

Tax Deductibility

11.1. Conference fees and associated travel costs are normally tax-deductible. Eligibility for tax deductions should be verified by your independent tax advisor.

Airport Transfers

12.1. The organisers will provide a schedule of bus transfers to and from Denpasar International airport. The intention is to assist delegates to get to and from the Mulia Resort on a schedule that is immediately before and after the conference. Should delegates choose to extend their stay either before or after the conference or arrive outside of the designated times, you will be responsible for your own transportation.

Payment Plan Ticket Purchases

13.1. Any ticket purchased under a payment plan must be paid for in full prior to the conference commencing. Payment Plan purchases are bound by the same terms and conditions as set out above. For the avoidance of doubt, in the situation that a Payment Plan ticket purchase payment schedule is not fulfilled prior to the conference commencement, the ticket will be deemed to be invalid and no refund of monies paid will be payable. See Clause 2 above.


14.1 Although Elite Agent and OP Events will take all necessary care, it cannot accept responsibility for loss or damage to property of the attendee or their guests including personal belongings and goods brought into the hotel, before, during or after the event. Therefore attendees should arrange their own insurance.

Mulia Resort Policies and Procedures

15.1 Attendees acknowledge that the hotel may require adherence to certain policies and procedures to ensure guest and employee safety at the Mulia resort, Nusa Dua. Please visit  for general policy and for COVID information.

Limited offer ticket and airfare bundle

16.1 The Grandeur room and economy airfare bundle is available for a limited number of tickets and may be removed at any time without notice.

16.2 No discounts are available for the ticket and airfare bundle offer.

16.3 Australian departure and return cities are to be the same capital city (ie Brisbane, Darwin, Perth, Adelaide, Hobart, Melbourne, Canberra or Sydney)

16.4 The airline ticket is applicable for the one person purchasing the ticket and does not include any other guest staying in the room.

16.5 Booking of the airline ticket will be actioned within 24 hours of the ticket airfare bundle purchase. The choice of airline, ticket type, route and departure times is solely that of Elite Agent at the time of booking. Tickets will typically be booked as non-flexible/non-refundable and will include approx 20kg of checked luggage (airline dependent).

16.6 You will be advised of the chosen routes and airlines prior to booking which you will be required to acknowledge immediately via Email before the flights are booked. Delays in approving the flight choice may result in a change of flight path, airline or duration where the nominated ticket class or price is no longer available. Elite Agent reserves the right to decline alternative booking options where the only remedy will be refund of the purchased ticket package as long as the flight has not been booked.