Truly Voice Platform Security

At Truly, the confidentiality, integrity, and availability of our service is of the utmost importance. We understand that your communications are vital to business operations and must be secure and always-available. As a cloud-based business, we work hard to ensure that security is built into the foundations of our service, ensuring that your communications are as secure in our cloud as they would be in any on-premise solution. Our security measures take a comprehensive, multi-layered approach, ensuring that every element of your data is secure. Our security policy provides control at multiple levels of data storage, access, and transfer.

Truly ensures security through several important features and organizational policies:

GDPR readiness with Truly

With the General Data Protection Regulation (GDPR) now effective, Truly is GDPR-ready so that all customers can use Truly as their voice platform to facilitate their GDPR compliance program. At Truly, we hold ourselves to the highest bars possible for data privacy, as well as support organizations that use Truly in meeting data privacy obligations across the globe. With Truly, every company — regardless of location or data privacy obligations — can make safe and secure phone calls.

Truly for healthcare: HIPAA-compliant voice platform

The Truly platform and associated products have been compliant with HIPAA, HITECH, and the final HIPAA Omnibus rule since November 2015. All data stored with Truly is secured in accordance with HIPAA, and Truly signs Business Associate Agreements (BAAs) with all clients who plan to store PHI in the cloud.

Healthcare organizations of all sizes and specialties trust Truly to protect sensitive patient conversation information and maintain HIPAA compliance. It is important to note, however, that healthcare organizations are responsible for configuring Truly in a HIPAA-compliant manner and for enforcing organizational policies to meet HIPAA requirements.