EN - Online Ticket Terms of Sale for General Public

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FIFA U-17 World Cup Qatar 2025™

Online Ticket Terms of Sale for General Public

effective from 2 October 2025

1. Purpose and applicability of these Ticket Terms of Sale

1.1. The FIFA U-17 World Cup Qatar 2025™ football tournament (“Competition”) is organised by Fédération Internationale de Football Association, having its domicile in Zurich, Switzerland (“FIFA”) and the Supreme Committee for Delivery and Legacy (“SC”). The Competition will include official matches (each a “Match”) played in designated football pitches in Aspire Zone (“Competition Complex”) and a final match played at Khalifa International Stadium (“Stadium”). These Ticket Terms of Sale (“Terms of Sale”) apply to the online purchase of any official ticket (“Ticket”) ”) for one or more official Matches and entry into the Competition Complex including, where applicable, the Stadium, which are made available for purchase to members of the general public on SC’s online ticketing platform at tickets.roadtoqatar.qa/fifa-u17-world-cup (“Ticketing Website”).

1.2. Any individual (“Ticket Applicant”) who purchase one or more Tickets online by completing the applicable form and following the steps on the Ticketing Website (“Ticket Application”) unconditionally and irrevocably agrees to be legally bound by and comply with these Terms of Sale and the Ticketing Website terms of service. The use of Tickets is governed separately by The FIFA U-17 World Cup Qatar 2025™ Ticket Terms of Use (“Terms of Use”) and by the rules and regulations governing behaviour and prohibited items applicable to the Competition Stadium (“Stadium Code of Conduct”). Each of these documents is available to review on the Ticketing Website. PLEASE READ THESE DOCUMENTS CAREFULLY BEFORE PURCHASING ANY TICKETS.

1.3. All Tickets are owned and controlled by SC and are sold by SC or any third party authorised by SC so sell Tickets (“SC Ticketing”).

2. Ticket Categories

2.1. Tickets are assigned to and sold in different price categories (“Ticket Category”). Each Ticket Category is determined based on the level of Matches, the location of the seat in the pitches and/or Stadium to which the Ticket corresponds, and the characteristics of the section in which the seat is located. Seats within each Competition Complex pitch are assigned on a first comefirst-serve basis. Stadium seats are assigned to a Ticket Category on a Match-by-Match basis. The number of seats allocated to each Ticket Category and the boundaries of each Ticket Category within a Stadium may change from Match to Match and are determined by SC Ticketing at its sole discretion.

2.2. A particular Ticket Category may comprise seats in different tiers of a pitch or Stadium (such as lower and upper tiers). Seats within a Ticket Category may also be located adjacent to seats of another Ticket Category. Any visual representations of Ticket Categories on the Ticketing Website or other sales material issued or approved by SC Ticketing, such as pitch and Stadium maps and illustrations, are for guidance purposes only and may not reflect the actual layout and boundaries of a particular pitch or Stadium.

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3. Sales Phases

3.1. Tickets are made available for purchase during sales phases as described in the Ticketing Website. The characteristics of the tickets sales period(s) and process, including with respect to accepted payment method and ticket allocation procedures, will be described on the Ticketing Website and in other Ticket sales materials published by SC Ticketing from time to time.

3.2. The price of a Ticket for the same Match and Ticket Category may vary during the sales period(s).

3.3. Any indication on the availability of Tickets within a particular sales phase is for guidance purposes only. SC Ticketing reserves the right to make available for sale additional Tickets in any Ticket Category at any time.

4. Ticket Product Characteristics

4.1. During certain sales phases, in addition to selling individual Tickets to single Matches, SC Ticketing may also sell Ticket packages comprising Tickets to multiple Matches (“Ticket Packages”). The characteristics of Ticket Packages may differ and will be described in detail on the Ticketing Website and in other Ticket sales materials published by SC Ticketing from time to time. Unless stated otherwise on the Ticketing Website, a Ticket Applicant who purchases a Ticket Package is not entitled to any refunds or any other form of compensation due to the elimination of any team from the Competition.

5. Ticket Pricing

5.1. All Ticket prices are stated in Qatari Riyal (QAR) and are inclusive of all applicable taxes.

5.2. Additional fees, such as administration fees and/or delivery fees, may apply to the purchase of Tickets depending on the specific Ticket being purchased and the method of delivery or collection of the Ticket. If such additional fees do apply, they will be stated on the Ticketing Website at the time of purchase.

5.3. Ticket prices do not include bank charges and/or currency exchange fees which may be applied to the purchase of Tickets depending on the Ticket Applicant’s payment card and/or method of payment. Any such third party fees shall be solely borne by the Ticket Applicant.

6. Ticket Application Process

6.1. To purchase Tickets, a Ticket Applicant must first create an SC ticketing account (“Ticketing Account”) by setting up an online profile at Ticketing Website. Ticket Applicants are prohibited from having more than one Ticketing Account at any given time.

6.2. Using their Ticketing Account, a Ticket Applicant can apply for Tickets by following the steps set out on the Ticketing Website for the applicable sales phase. The Ticket Applicant is solely responsible for providing complete and accurate information in the Ticket Application.

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6.3. At the time of submitting a Ticket Application, a Ticket Applicant must be at least eighteen (18) years of age and must otherwise have full capacity to enter into a legally binding contract.

6.4. A Ticket Applicant may only purchase Tickets for their own use and for use by bona fide, privately invited guests of the Ticket Applicant with whom the Ticket Applicant is capable of demonstrating a pre-existing relationship, such as a friend or family member (“Guest”). Unless otherwise expressly permitted by SC Ticketing, Ticket Applicants are required to attend all Matches with their Guests.

6.5. Any Ticket Applicant who purchases a Ticket for a Guest is responsible for ensuring that the Guest understands, accepts and complies at all times with the Terms of Use and Stadium Code of Conduct. If SC Ticketing determines that a Guest has violated any of the Terms of Use and/or Stadium Code of Conduct, such violation may result in the cancellation of that Ticket as well as all other Tickets purchased by the Ticket Applicant without notice and without a right to a refund, including Tickets purchased by the Ticket Applicant through a different Ticket Application.

6.6. SC Ticketing establishes limits on the number of Tickets that may be purchased in order to prevent unfair and/or illegal ticketing activities, and to ensure that as many football fans as possible have the opportunity to attend Matches. Each Ticket Applicant is only permitted to purchase up to six (6) Tickets per Match day indicated on any Ticket Application. Each Ticket Applicant is solely responsible for ensuring that the foregoing restriction is not exceeded. For the avoidance of doubt, any violation of the aforementioned purchase restrictions constitutes a breach of these Terms of Sale and may result in the cancellation of all Tickets purchased by the Ticket Applicant without a right to a refund.

6.7. In order to ensure that all holders of a Ticket for a given Match can enter the Stadium safely and in sufficient time prior to the start of the Match, SC Ticketing also establishes rules and restrictions on the number and combination of Matches that individuals can attend on the same Match day. These rules and restrictions will be set out on the Ticketing Website. Each Ticket Applicant is solely responsible for ensuring that any Guest of the Ticket Applicant fully complies with such rules and restrictions.

6.8. A Ticket Applicant cannot amend or withdraw their Ticket Application after it has been submitted, except only in respect of a Ticket Application submitted within a selection draw sales phase (as described in Clause 3.2 above) for which the Ticket Applicant may amend or withdraw their Ticket Application at any time up until the deadline indicated on the Ticketing Website.

6.9. A Ticket Applicant must pay for Tickets during the Ticket Application process on the Ticketing Website. The Ticket Applicant must complete its payment within the specified timeframe when completing its purchase. Unsuccessful payments within this timeframe will result in no Tickets being confirmed, allocated or reserved.

6.10. DO NOT PURCHASE TICKETS VIA UNAUTHORISED SALES CHANNELS. TICKETS PURCHASED VIA UNAUTHORISED SALES CHANNELS ARE NOT VALID AND ARE SUBJECT TO CANCELLATION AT ANY

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TIME WITHOUT NOTICE. ONLY THE THIRD PARTIES LISTED ON THE TICKETING WEBSITE AND AT OFFICIAL SC TICKETING FACILITIES ARE AUTHORISED TO SELL TICKETS ON BEHALF OF SC TICKETING.

7. Methods of Payment

7.1. Ticket Applicants can purchase Tickets by means of payment card. The types of accepted payment cards may depend on the sales phase within which a Ticket Application is being submitted and will be listed on the Ticketing Website.

7.2. Payment card transactions are conducted by a third party payment solutions provider, in accordance with the data protection policy available at the Ticketing Website and Law No. 13 of 2016 (“Qatar Data Protection Law”).

7.3. Although payment card is the preferred method of payment, SC Ticketing may accept other methods of payment at its sole discretion.

7.4. The payment card used to purchase Tickets must be registered in the name of the Ticket Applicant. If SC Ticketing determines at any time that a payment card used to purchase a Ticket is registered in a name other than the Ticket Applicant, FIFA Ticketing reserves the right to cancel the Ticket without notice.

7.5. Full payment for Tickets is due at the time of purchase. If SC Ticketing is not successful in charging the Ticket Applicant’s payment card for the full payment for any reason, then SC Ticketing will reject the corresponding Ticket Application in its entirety.

8. Ticket Sales Restrictions

8.1. Any individual that has been banned from attending football matches by a competent authority or football governing body in any country is prohibited from submitting a Ticket Application. SC Ticketing reserves the right to reject any Ticket Application submitted by any such individual and/or to cancel any number of Tickets purchased by that individual once identified.

8.2. Ticket Applicants are prohibited from circumventing, or attempting to circumvent, the sales restrictions set out in these Terms of Sale, including by using multiple Ticketing Accounts to apply for Tickets, by providing false or misleading information regarding the Ticket Applicant or any of their Guests, or through the use of any automated software.

8.3. If at any time following submission of a Ticket Application, SC Ticketing detects a violation of these sales restrictions, SC Ticketing reserves the right to reject all Ticket Applications submitted by the Ticket Applicant and/or to cancel any number of Tickets purchased by the Ticket Applicant.

9. Accessibility Tickets

9.1. Ticket Applicants applying for Tickets for disabled people and people with limited mobility (“Accessibility Ticket”) must provide information and/or official documents in such form and at such time as described on the Ticketing Website in order for SC Ticketing to verify the eligibility of the intended recipient of the Accessibility Ticket.

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9.2. In respect of certain categories of Accessibility Ticket as described on the Ticketing Website, the successful Ticket Applicant will be entitled to a complimentary Ticket for use by a companion of the Accessibility Ticket holder (“Companion Ticket”). Please review the Ticketing Website and the Terms of Use for more information on the eligibility for and use of Accessibility Tickets and Companion Tickets.

9.3. If the Ticket Applicant fails to provide such information, or if at any time SC Ticketing becomes aware of a misrepresentation in respect of the eligibility for an Accessibility Ticket, SC Ticketing reserves the right to reject the entire Ticket Application or to cancel without notice the Accessibility Ticket, any corresponding Companion Ticket and all other Tickets allocated to the Ticket Applicant within the same Ticket Application.

10. Confirmation of Ticket Purchase

10.1. If any Tickets are allocated to the Ticket Applicant, SC Ticketing will issue the Ticket Applicant with a dedicated confirmation of the transaction following successful payment of the Ticket(s) (“Ticket Confirmation”). SC Ticketing shall not be required to notify unsuccessful Ticket Applicants or to provide any reasons for their unsuccessful Ticket Application.

10.2. The issuance of the Ticket Confirmation confirms the sale of Tickets to the Ticket Applicant. Other than the Ticket Confirmation, no communication by SC Ticketing or any third party shall be deemed or construed as a confirmation of a Ticket sale.

10.3. The Ticket Confirmation will specify the quantity of Tickets purchased by the Ticket Applicant, the price paid for each Ticket and the Ticket Category of each Ticket. SC Ticketing may correct any errors or inaccuracies in a Ticket Confirmation at any time.

10.4. Depending on the sales phase within which the Ticket Applicant submitted a Ticket Application, the Ticket Confirmation may not indicate (a) the Stadium in which the Match will take place, (b) the Match number, (c) the specific date and time on which the Match will take place, (d) the specific seat assigned to the Ticket, (e) the teams participating in the Match, and/or (f) the form or delivery method of the Ticket, as FIFA and/or SC Ticketing may only determine such information at a later stage.

10.5. SC Ticketing will endeavour but cannot guarantee that all seats assigned to Tickets for a Match which are issued within a successful Ticket Application will be located adjacent to one another. Seats assigned within the same Ticket Category may be located in different rows, sections or locations in the Competition Complex and/or Stadium. SC Ticketing makes no assurances that Ticket Applicants submitting separate successful Ticket Applications, or separate Ticket requests for the same Match made within the same Ticket Application, will be assigned seats adjacent to, or otherwise close to, one another.

11. Ticket Assignment

11.1. A Ticket Applicant is only permitted to assign Tickets to Guests either free of charge or for an amount no greater than the face value of the Ticket. In accordance with the Terms of Use, Guests are not permitted to transfer Tickets under any circumstances. If a Guest can no longer use a

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Ticket, then it must be returned to the Ticket Applicant. Only the Ticket Applicant is permitted to reassign a Ticket to another Guest.

11.2. SC Ticketing approves eligibility for Accessibility Tickets on an individual basis. Therefore, the reassignment of Accessibility Tickets requires SC Ticketing’s prior written approval on a case bycase basis. Due to the requirement to verify eligibility for all Accessibility Tickets, SC Ticketing cannot guarantee that any reassignment request will be approved in sufficient time prior to the Match. Please refer to the ‘Frequently Asked Questions’ (“FAQs”) on the Ticketing Website for more information on how to make such a request.

11.3. For the avoidance of doubt, assigning a Ticket to any individual other than to a Guest, as described above, or any other transfer or attempted transfer of a Ticket in violation of the Terms of Use constitutes a breach of these Terms of Sale and may result in the cancellation of all Tickets purchased by the Ticket Applicant without a right to a refund.

12. Cancellation of Tickets

12.1. ALL TICKET SALES ARE FINAL. A TICKET APPLICANT CANNOT ELECT TO CANCEL A PURCHASE OR RETURN ANY TICKETS FOR ANY REASON AFTER SC TICKETING HAS SUCCESSFULLY PROCESSED PAYMENT FOR THE TICKET, INCLUDING FOR ANY REASONS BEYOND THE CONTROL OF THE TICKET APPLICANT.

12.2. SC Ticketing may cancel any number of Tickets allocated to the Ticket Applicant without notice and without a right to a refund in the event of a breach of these Terms of Sale, or if SC Ticketing determines that the Ticket Applicant or any Guest of the Ticket Applicant has violated the Terms of Use or the Stadium Code of Conduct in accordance with the Terms of Use.

12.3. SC Ticketing reserves the right to cancel a Ticket in the event that a Match is cancelled, rescheduled or relocated as further described in the Terms of Use. SC Ticketing may also cancel a Ticket in the event that FIFA is required to stage the Match with a reduced Stadium capacity as a result of safety, security, technical, health or other reasons FIFA considers appropriate. In such cases, the Ticket Applicant may be entitled to a refund as described below.

13. Ticket Resales

13.1. SC Ticketing may, but has no obligation to, establish an official Ticket resale platform (“Resale Platform”) on the Ticketing Website. Any such Resale Platform will be the only authorised platform for the resale of Tickets. Save as set out below, the sale and purchase of Tickets on the Resale Platform will be governed by separate terms and conditions established by SC Ticketing.

13.2. Only the Ticket Applicant will be permitted to resell Tickets on the Resale Platform. If the Ticket Applicant wishes to resell their own Ticket on the Resale Platform, then the Ticket Applicant will be required to submit all Tickets allocated within the same Ticket Application to the Resale Platform, including all Tickets purchased for their Guests (save for Tickets already cancelled by SC Ticketing).

13.3. The sale and purchase of Tickets on the Resale Platform will each be subject to an administration fee established by SC Ticketing.

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13.4. SC Ticketing cannot guarantee that any Ticket will be successfully resold on the Resale Platform. In the event that a Ticket is resold on the Resale Platform, the Ticket Applicant will receive a refund in accordance with the Resale Platform terms and conditions (and not in accordance with Clause 14 below).

14. Refund Policy

14.1. Only the Ticket Applicant shall be entitled to any right of refund under these Terms of Sale. Under no circumstances shall SC Ticketing be required to provide a refund or any other form of compensation to any Guest of the Ticket Applicant.

14.2. The amount of any refund will be based on the face value of the Ticket, subject to refund, minus any administration fees paid as part of the Ticket Application. SC Ticketing accepts no liability for a refunded amount being less than the original price paid for the Ticket resulting from fluctuations in currency exchange rates and/or any bank charges imposed by any third party. Under no circumstances shall SC Ticketing be required to compensate the Ticket Applicant for any other costs or expenses incurred in connection with attending (or attempting to attend) a Match, including but not limited to travel or accommodation costs.

14.3. In the event that a Ticket is cancelled by SC Ticketing:

14.3.1. as a result of a Match being cancelled, postponed or relocated, as further described in the Terms of Use; or

14.3.2. because FIFA or SC are required to reduce Stadium capacity as a result of safety, security, technical, health or other reasons FIFA or SC consider appropriate;

then the Ticket Applicant shall be entitled to a refund equal to the face value of the Tickets subject to clause 14.4.

14.4. In all other cases, including if SC Ticketing cancels a Ticket due to a breach of these Terms of Sale, the Terms of Use or the Stadium Code of Conduct by the Ticket Applicant or any Guest of the Ticket Applicant, the Ticket Applicant shall not be entitled to a refund or any other form of compensation. The reasons for SC Ticketing not providing refunds equal to the face value of a cancelled Ticket in such cases include, but are not limited to, the administrative costs associated with investigating a breach and cancelling a Ticket, the administrative costs associated with reissuing the Ticket for sale to the general public and the lost opportunity for SC Ticketing to successfully resell the cancelled Ticket.

14.5. If the Ticket Applicant is entitled to a refund, SC Ticketing will process a refund of the prescribed amount in Qatari Riyal (QAR) to the same payment card used by the Ticket Applicant to purchase the Ticket within thirty (30) working days. SC Ticketing will not process the refund to any other payment card. If SC Ticketing is unable to process the refund via the Ticket Applicant’s payment card, SC Ticketing will request that the Ticket Applicant provide their bank account details in order to process the refund via bank transfer.

15. Delivery or Collection of Tickets

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15.1. Tickets will be issued to the Ticket Applicant on a date determined by SC Ticketing. The Ticket Applicant is responsible for periodically checking their Ticketing Account and the email account registered with the Ticketing Account for updates.

15.2. SC Ticketing will determine the form of each Ticket at its sole discretion. Tickets may be issued as mobile Tickets, print-at-home Tickets or paper Tickets. Only Tickets issued in the form designated by SC Ticketing will grant access to the Stadium. No other confirmations, screenshots or any other communications from SC Ticketing or any third party will be deemed a valid substitute for a Ticket.

Mobile Tickets

15.3. If the Ticket is issued as a mobile Ticket, the Ticket Applicant must login to their Ticketing Account and follow the instructions provided by SC Ticketing on how to access the Ticket and, where applicable, assign a mobile Ticket to a Guest. Guests of the Ticket Applicant may be required to set up an online profile in order to use a mobile Ticket.

15.4. The Ticket Applicant (and, if applicable, their Guest) will be required to download and install a mobile application on a compatible device and provide such personal information as requested by the mobile application, in order to access the Ticket. The Ticket Applicant (and, if applicable, their Guest) will be responsible for ensuring that the Ticket is displayed correctly on the device. Further information on compatible devices and the use of mobile Tickets may be found in the FAQs on the Ticketing Website.

Print-at-Home Tickets

15.5. If the Ticket is issued as a print-at-home Ticket, the Ticket Applicant must login to their Ticketing Account and follow the instructions provided by SC Ticketing on how to print the Ticket. Print athome Tickets will only be considered valid if they are printed prior to the Match in exactly such manner as described and instructed by SC Ticketing on the Ticketing Website.

15.6. The Ticket Applicant shall be required to nominate the name of the Ticket Applicant or their Guest on each respective Ticket. The name of the nominated individual shall appear on the print-at home Ticket and shall grant Competition Complex and/or Stadium access only to the individual named on the Ticket.

15.7. The printing of duplicate Tickets is prohibited. The Ticket Applicant is prohibited from making any changes to a print-at-home Ticket after it has been printed.

Paper Tickets

15.8. In the event that SC Ticketing issues a paper Ticket, the Ticket Applicant shall be required to collect the Ticket from an official SC Ticketing office located in Doha, Qatar or as otherwise specified by SC Ticketing. The Ticket Applicant must provide any documentation and proof of identity required by SC Ticketing in order to collect the Ticket. The Ticket Applicant must collect the Ticket prior to the corresponding Match day. SC Ticketing shall not be held liable for any failure by the Ticket Applicant to provide the required documentation and/or to collect the Ticket in sufficient time prior to the Match.

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15.9. Only in exceptional circumstances (determined by SC Ticketing at its discretion) will a paper Ticket be delivered to the Ticket Applicant by post. In such cases, the Ticket will be posted to the delivery address provided by the Ticket Applicant in the Ticket Application. The Ticket Applicant shall be responsible for any and all costs relating to the delivery of the Ticket.

16. Limitation of Liability; Indemnity; Reservation of Rights

16.1. SC TICKETING ACCEPTS NO LIABILITY AND THE TICKET APPLICANT WAIVES ANY AND ALL CLAIMS AGAINST SC TICKETING FOR ANY ACTIONS OR INACTIONS OF THE TICKET APPLICANT OR ANY THIRD PARTY THAT MAY RESULT IN A TICKET APPLICANT OR ANY GUEST NOT RECEIVING OR BEING ABLE TO ACCESS AND/OR USE THEIR TICKETS, INCLUDING ANY FAILURE TO DELIVER TICKETS OR MALFUNCTIONS OF MOBILE DEVICES.

16.2. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT SHALL SC TICKETING BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES OF ANY KIND. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF SALE, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE MAXIMUM LIABILITY OF SC TICKETING TO THE TICKET APPLICANT SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE TICKET BY THE TICKET APPLICANT.

16.3. THE TICKET APPLICANT SHALL BE FULLY LIABLE FOR ANY NON-COMPLIANCE WITH THESE TERMS OF SALE AND FOR ANY ACTS OR OMISSIONS IN VIOLATION OF THE TERMS OF USE OR THE STADIUM CODE OF CONDUCT BY ANY INDIVIDUAL USING A TICKET ALLOCATED TO THE TICKET APPLICANT. THE TICKET APPLICANT FULLY INDEMNIFIES AND HOLDS HARMLESS FIFA, SC AND SC TICKETING INCLUDING THEIR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, SHAREHOLDERS, EMPLOYEES, ELECTED AND APPOINTED OFFICIALS FOR ANY LOSS SUFFERED BY THEM RESULTING THEREFROM.

16.4. Notwithstanding any other right set out in these Terms of Sale, SC Ticketing reserves the right to take any further action against the Ticket Applicant it considers appropriate as a result of the unauthorised and/or illegal use of Tickets, including the right to file for criminal charges or to seek additional compensation for damages suffered including loss of profits.

17. Miscellaneous

17.1. Although these Terms of Sale have been distributed in multiple languages, the English version shall control in the event of any dispute or in the event of any conflict or ambiguity between the different versions. These Terms of Sale may be amended or updated from time to time, and any such amendments or updates shall become effective upon publication.

17.2. If any portion of these Terms of Sale is held invalid, illegal or unenforceable by a competent court, the invalid, illegal or unenforceable terms shall be severed from these Terms of Sale and the remainder of these Terms of Sale shall remain in effect.

17.3. For general queries relating to Tickets, Ticket Applicants should first review the FAQs available on the Ticketing Website. Any other information requests relating to Tickets may be addressed to SC Ticketing by using the contact details listed on the Ticketing Website.

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18. Place of Jurisdiction and Governing Law

18.1. These Terms of Sale and any dispute or claim arising out of or in connection therewith (each, a “Dispute”) shall be governed by and construed in accordance with Qatari law.

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18.2. Any Dispute shall be subject to the exclusive jurisdiction of the courts in the State of Qatar (and, for the avoidance of doubt, this does not include the courts within the Qatar Financial Centre).

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