ENG
FAQs
THE EXPERIENCE
What is The Visual Concert and what can I expect?
The Visual Concert is an innovative live piano performance that merges neuroscience, music, and visual art by translating a musician’s real-time brain activity into dynamic visual projections, bringing the emotional energy of the music to life on stage.
What music will be played?
The pianist will play recognizable classical piano standards.
How long does the experience last?
The experience will last approximately 1 hour.
Can I purchase drinks on-site?
No food or beverages are available for on-site purchase.
Will there be strobe lights?
No, there will not be any strobe lights.
Are the seats numbered?
Yes, seats are allocated automatically during the purchase process.
TICKETS
Do I need to print my ticket?
You don’t need to print anything; you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.
Are refunds allowed?
No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and are based on availability. Please contact us here directly to change your ticket.
Where can I get tickets?
- On the Fever App, available on Google Play and Apple Store
- On the Fever website
Can I make a group booking?
Yes, you can select a group ticket on the event page when making your booking. For private or large group sessions, please click here.
Can I purchase a ticket at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) before arriving at the event.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
I can't find my ticket. What should I do?
You can find your QR Code ticket in the Fever app, within the Tickets section. If you haven’t downloaded the app, you can download it from Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
How do I book a ticket for my carer?
Carers are welcome at the event with free admission upon showing the appropriate documentation at the entrance. Here are a few of the documents we accept:
- Middle or Higher rate DLA for care and/or mobility
- Receipt of Personal Independence Payment (PIP)
- Evidence of being severely sight-impaired
- CredAbility Access Card – + 1 category requirement
Please note that the guest requiring assistance must have a valid ticket.
ACCESS
Is the venue wheelchair accessible?
Yes, this venue is wheelchair accessible within the ‘Wheelchair Accessible Zone’.
Is there an age requirement for the event?
The recommended age for this event is 8+. Parents should use their judgement to determine if their child is mature enough to attend. The concert requires a quiet environment with focused listening, and guests should remain seated through the entire event.
When should I arrive?
Doors will open 15 minutes before the start time of the experience.
What happens if I arrive late?
No late entry is permitted as this would disrupt the show for other attendees.
Will restrooms be available on-site?
Yes, there are toilets available on-site, which are cleaned and disinfected regularly.
Where is the experience located?
The venue is the Shaw Theatre, 100, 110 Euston Rd., London NW1 2AJ.
Does the experience take place in an indoor or outdoor venue?
This experience takes place at an indoor venue.
Is there parking available on site?
There is no parking available on-site.
Are service animals allowed at the venue?
Yes, service animals are welcome inside the venue. However, no other pets or animals are allowed.
Can I bring my own food and drink?
You may bring in your own bottle of water. Otherwise, outside food and beverages are not permitted at the venue.
Can I smoke or vape during the experience?
No smoking or vaping is allowed inside the venue.
Is there air conditioning?
Yes, there is air conditioning at the venue.
Is there a cloakroom/lockers available on site?
No, neither a cloakroom nor lockers are available on-site.
What do I do if I accidentally leave any of my belongings behind at the venue?
If you leave behind any of your belongings at the event you should phone the venue or drop by to see if your item has been found.
Can I take photos or record the experience?
No, photos and video are not permitted during the performance.