Tickets

What are the different ticket types?

The ticket page specifies the different Zones that are available for purchase. Zone A will have the best view, whereas Zone D might only have a partial view.

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Can I book a ticket for my caretaker?

Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Venue information

Where is the experience taking place?

Maxwell’s Concerts and Events, 35 University Ave E, Waterloo, ON N2J 2V9

How do I get to the venue?

The entrance to the venue is on University Avenue at the ground level.

Is there food served?

There will be a bar offering drinks at the venue, no snacks or food will be available for purchase.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

The venue and washroom can be accessed without stairs.

Is there parking available?

Maxwell’s Concerts and Events has a parking lot onsite and if it happens to fill up, there is also nearby street parking.

COVID Measures

Do I have to wear a mask?

We encourage all attendees to wear a mask, however this is not a requirement. This policy is subject to change.