We attach great importance to the protection of your data. In this Privacy Policy, we explain what rights you have regarding the protection of your data and how we collect, use, disclose, transfer and store your personal data.

Terms we use in this Privacy Policy
When we say "Euro.support", "we", "our" or "us", we mean European Business Solutions Ltd. Budatínska 20, Bratislava, Slovakia, which is the company responsible for processing your personal data.

When we refer to our "website" or "our platform", we mean all Euro.support websites and applications.

Euro.support provides a communication platform that enables businesses to communicate with their customers.

We are committed to protecting the privacy of your personal information. We will use your personal information in accordance with all applicable data protection and privacy laws and regulations.

If you have any questions about this Privacy Policy or wish to exercise any of your rights with respect to your personal information, please contact us at info@euro.support.

What personal data we collect

Personal data is any information relating to an identifiable natural person. When you open a business account on behalf of your company or otherwise use our Platform, we may collect and process the following personal data about you:

• Contact details: your name and email address and any other contact information you provide.
• Information about your device and location: your IP address, browser settings (type of browser you use, browser language, time zone) and your location.
• Your company account information: your password, your company name and web address, and some other information you add to your company profile, such as:

• Detailed information about the services your company offers.

• Usage and profiling data: your interactions with our website, including the time you spend on it.
• Information about your preferences: as cookies that contain your preferred settings.

We ask that you do not share with us any sensitive personal documents or personal information about yourself or anyone else, such as: information revealing ethnicity, religious beliefs, or medical information.

How we collect personal data

We primarily obtain the personal data we process directly from you. For example, when you contact us via the contact form.

If you contact any company using our communication platform Euro.support, you provide your personal data for your identification, if you wish to remain anonymous, please provide only such data as you deem appropriate.

Sometimes we also receive information about you from third parties. For example, if you register for an account with Google. In this case, your account is automatically populated with the information we receive from Google. Also, if we send you an invitation to check out on behalf of a company, we will receive your name, email address and a reference number from that company, such as: B. Order number or similar.

We also automatically generate or collect information from your computer or device when you use our Services, such as: for example, your IP address, your location, device and browser information.

Who is the entity responsible for your personal data (the "controller")?

European Business Solutions s.r.o. is the controller of all other personal data related to our portal, such as: the information you provide when you create an account or initiate communications with a company using Euro.support.

We may use your personal data to:

•  mediation of communication between you and the company using the Euro.support system
• to identify you as a registered user when you log in to our portal and revisit the portal,
• to improve our portal and services,
• to answer your questions and provide customer service,
• implementing various measures such as: data analysis, control, monitoring and preventive measures to protect against fraud attempts, development of new products and services, improvements or changes to our portal
• for the training of our staff and for quality assurance purposes, helping us to improve the quality of our services,
• to carry out our legal obligations where necessary in connection with legal claims or for compliance, regulatory and audit purposes. For example, we may retain data if we are required to do so by law or by a court or official order.

If you have a Euro.support business account on behalf of your company, we will also use your personal data to:

• keep you informed about reviews about your company or your company's products,
• for the application of our general terms of use.
• We may also use this information in other ways, which we will specifically inform you about at the time of collection.

We need to process your personal data in order to:

• to perform our contract with you or your company,
• exercise our own rights and comply with our legal obligations and operate our online communication platform in accordance with applicable laws,
• pursuing legitimate business interests in operating our website and providing our services to you. If we process your personal data on the basis of a legitimate interest, we will only do so to the extent that the processing is relevant, proportionate and limited to the data necessary for the purpose of collection. Of course, we will always ensure that our legitimate interests do not unfairly affect your personal rights and freedoms.
• to assert or defend legal claims, if necessary.

In cases where you have explicitly consented to us processing your personal data, e.g. you accept certain cookies on your device, you can withdraw your consent at any time. You can do this using the functionality provided on our website. Please note, however, that we may be entitled to continue to process your data if permitted by any of the other legal bases set out above.

You have the right to object to the way we process your personal data and you can ask us to restrict processing. Please see the "Your rights" section below for further details.

Who can access your personal data?

• Your personal data on Euro.support

• If you use your real name as your username, remember that this can reveal your identity. We advise you to exercise caution when deciding what information to disclose on our portal and to be aware that, depending on the nature and extent of the information you provide, you may not be anonymous.
• If you prefer to remain anonymous, do not use your name as your username

• Your personal data on Euro.support when you set up a business account on behalf of your company

• When you set up a business account on behalf of your company, we display your company name, address, domain, country and other information
• We encourage you to exercise caution when deciding what information to make available for disclosure on the Site, and be aware that depending on the nature and extent of the information provided, you may disclose personal information.

Other Disclosures In
addition to the above, we disclose your personal information to the following third parties and in the following circumstances:

• companies using the Euro.support communication platform, companies only have access to the personal data of those users who have contacted them directly via the communication platform
• comply with legal requirements or respond to lawsuits and legal processes (such as, but not limited to, subpoenas or court orders) or requests from public and governmental authorities,
• cooperate with regulatory and government authorities in connection with investigations or referrals,
• to third parties in connection with the enforcement of our General Terms and Conditions for Users, and General Terms and Conditions for Companies
• to third parties to protect our business operations or the business operations of our affiliates,
• to third parties to protect our rights, privacy, security or property and/or the rights, privacy, security or property of our affiliates, you or others,
• to third parties so that we can pursue the legal remedies available to us or limit the damages that we incur,
• third parties to investigate, prevent or take action in relation to suspected or actually prohibited activities such as, but not limited to, fraud or misuse of our portal,
• to third parties in the event of any restructuring, merger, acquisition, sale, joint venture, assignment, transfer or other disposition of all or any part of our business or assets (as well as in connection with any bankruptcy or similar proceeding).

How long do we keep your personal data?

We only keep your data for as long as we need to or are legally obliged to do so. This depends on the reason for which the relevant data was collected and whether we have a continuing legal basis for doing so (e.g. to perform a contract with you, to provide a service you have requested, to comply with the law, or for legitimate purposes of interest on our part). If we no longer have a good reason to keep your data, we will either delete the data or anonymise it so that you can no longer be identified from the data. Depending on the purpose, we treat certain data differently. However, you can delete your personal data at any time or ask us to delete this data (see "Your Rights" below for more information).

We keep the personal data you provide to us, including your reviews, for as long as the reviewed shop pays for our services. In some cases, we may continue to retain certain information after the end of the business relationship with the reviewed business if we are required to do so by law or have a legitimate interest in retaining the information. Reasons for retaining certain information longer include, but are not limited to, security, preventing fraud and abuse of our portal, complying with legal or regulatory requirements, and defending our legitimate business interests.

 How do we protect your personal data?

Protecting your personal data is our top priority. We use various organizational, technical and administrative measures to protect your personal data within our company and regularly check the vulnerability of our systems. However, because the Internet is not a completely secure environment, we cannot ensure or warrant the security of any information you transmit to us. Emails sent through the Portal may not be encrypted, and we encourage you not to send us any confidential information in your emails.

We are constantly working to improve our security measures and policies and will continually update relevant information as new information becomes available.

Use of cookies

We use cookies and similar technologies to provide, optimize, personalize and analyze our services, as well as for advertising purposes.

We use a combination of cookies and other technologies such as tracking codes to collect data for use in accordance with the purposes set out in this Privacy Policy.

What is a cookie?
A cookie is a small text file that is stored on your computer or device by the web browser of the website or application you are visiting and using. For example, we use cookies to collect your preferences and settings which give us the information we need to provide you with the most consistent and relevant user experience. We also use cookies to get information about tests or enhancements we are testing, to track how you use our services and to see if they are proving successful.

You set the cookies on our website.

What are tracking codes?
Tracking codes are snippets of code that are integrated into a website, for example to measure visits and interactions. We use tracking codes to learn more about how you interact with our services and the ads you see and, more generally, how you use our portal.

For more information and details about the different cookies and similar technologies we use, please see our Cookie Policy .

Does a company using Euro.support need consent from its customers to accept cookies ?

The Euro.support service facilitates communication between the company and the customer via a live chat widget and email slips that do not currently use cookies.

Your rights

You have rights in relation to the personal data we hold about you. In certain circumstances, these rights may be limited, for example, if complying with your request would result in disclosure of personal data about you to another person or if you ask us to delete data that we are required by law to keep or that we are permitted to keep because of legitimate interests. . If any concerns you have cannot be resolved, you have the right to lodge a complaint with the relevant data protection authority.

Correction and deletion of your personal data
If any personal data we hold about you is incorrect or misleading, if your personal data changes or if you no longer wish it to be displayed on the portal,

You can send an email to info@euro.support and ask us to correct or delete your data.

For more information about the deletion of your data, see "How long do we keep your personal data?" above.

Other rights
In addition to the above rights in relation to your personal data, you also have the right to object to the processing of your personal data and the right to request that the processing of your personal data be restricted (in particular if we do not process the data as necessary for the performance of contractual or legal obligations, such as the processing of your personal data for direct marketing purposes).

Where you have given consent at our request, you may withdraw this consent at any time by contacting us (see "Contacting us" below). If you withdraw your consent for Euro.support to process your data, this will not affect any data that has already been processed at that time.

Changes to this Privacy Policy

We may change this data protection declaration if necessary. Laws, regulations and industry standards are constantly evolving, which may require such changes. Changes to our services or our business activities may also result in changes to our privacy policy. We will post these changes on this page, and we encourage you to review our Privacy Policy from time to time to stay informed.

Contact

We want the information here to be as clear and transparent as possible. However, if you still have questions about how we process your personal data or if you would like to exercise your rights under our Privacy Policy, please contact us by email at info@euro.support.

You can contact us by mail at the following address:

European Business Solutions s.r.o.
Budatínska 20, Bratislava 85106, Slovakia

If your complaint cannot be resolved even after contacting us, you have other options; you can file a complaint with the relevant data protection supervisory authority, such as the Slovak Data Protection Authority.