FAQs
Where is the event taking place?
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6 Denmark Street Great, Rotunda, Dublin 1, D01 TK25
Venue: The O’Reilly Theatre
At what time do I need to arrive?
There are 2 sessions. The first session starts at 7pm, the second session starts at 9pm. It is advisable to arrive about 40 minutes before this time.
What does the ticket include?
Entrance to the event.
Is it necessary to print my ticket?
You don't need to print anything, you just need to show your Fever ticket(s) on the app or email after arriving at the venue.
Are reimbursements allowed?
No refunds are allowed unless a flexible refund ticket has been purchased (see below). Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.
Can I buy a ticket at the entrance of the event?
There are no tickets available at the event for purchase. All tickets must be purchased through the application or website (www.feverup.com) before arriving at the event.
I want to come with friends, can we sit together?
Yes! But we would recommend you arrive as early as possible as our events usually sell out and if you arrive late you may be split.
What are the different ticket types?
We tier our tickets according to seat type. Our premium tickets guarantee a closer seat to the musicians. If you want to sit in the back and soak up the atmosphere, we recommend a lower band of ticket.
Can I bring animals?
No animals are allowed under any circumstances. Please contact us directly at hello@feverup.com if you plan to bring a service animal.
Is there food served?
Please check the event on the Fever App or Website for more information on the venue.
How do I know where I belong?
The places will be arranged by zones. The seats will be awarded upon the arrival of the participant with the help of staff present on site.
Are the candles real?
No, they will be led candles so there is no risk of fire.
What is the minimum age?
12 years old accompanied by a parent or guardian.
Is this venue adapted for wheelchair use?
The venue itself is accessible for wheelchair users, but the bathroom area is not.
Is it possible to leave while the concert is happening?
No, only in an emergency.
What is the photo or video policy during the performance?
No photography or video of any kind is permitted during the performances. You are welcome to take photos or videos before the performance or after the performance has finished.
FAQs for Flexible Refund Tickets (applicable for selected events)
What is the Flexible Refund Ticket?
The flexible refund ticket allows you to ask for a full refund in case you decide not to attend the experience.
When can I return my ticket?
You return your flexible refund ticket with a full refund if you contact us requesting it up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.
What documents do I have to present to receive my refund?
No documentation is needed to claim your refund.
How do I request my refund?
Please contact us here directly to refund your ticket.