FAQS
Do I need to wear a mask?
We encourage all attendees to wear masks during the experience and will have them available if needed.
Are refunds allowed?
No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.
When should I arrive?
The concert will be 65 minutes long. Doors will open 30 minutes prior to the start time on your ticket and we encourage guests to come at least 30 minutes before the start time. The performance will start promptly at the start time and doors will be closed once the performance starts. No late entry is permitted under any circumstances.
Please note for our open-air shows, the earlier performance will take place during daylight hours, and the space may not be as dark.
Are the candles flammable?
No, for the safety of our audience, all of the candlelight will be provided through flameless candles.
Can I bring animals?
No animals are allowed under any circumstances. Please contact us here if you plan to bring a service animal.
Do I need to print my ticket?
You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.
Is there an age requirement?
Must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Is the venue ADA compliant?
The venue is ADA compliant.
Are food and drink available?
No outside food and beverages are allowed in the venue. Drinks and snacks will be available for separate purchase.
Are photos and videos allowed to be taken during the performance?
No photography or video of any kind is permitted during the performance except for the last song. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.
Is there parking available?
Parking: Located behind the Cleveland History Center, off Magnolia Drive. Please see the parking info here.
Can I purchase a ticket at the event?
No tickets are available at the event for purchase. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.