Effective Date: September 30, 2020
We may collect the following types of information from you at different points during your use of the Services: name, date of birth, email address, telephone number, mailing address, information about your housing preferences, information about your lease start and end date, IP address, information about yourself needed for the Common Membership application, including your Social Security number, Driver’s lincese/State ID, financial information (pay stubs, 1099’s, W4’s, bank statements, housing vouchers, guarantor forms), age, sex, ethnicity and employment information, payment information (credit card and bank account information), Visa, Passport, Credit Score Range, a profile picture or other digital image, and social media account IDs.
If you provide information through the Site to request a call or to find a potential home, such information may include information about your desired city, budget and move-in date and lease end date, as well as your name, email address, and telephone number. We use this information to match you to a potential home and contact you regarding the same. If you apply for Membership, you may additionally provide your mailing/physical address, information about your housing preferences, and other information about yourself needed for the application such as financial, identification, and employment information. We use this information to evaluate your eligibility for Common Membership, including for background and/or credit checks, and for certain operational aspects of the Services. If you create an Account, you will also provide a username and password to access your Account. If you use the Common Community Portal, you may further provide a display name, profile picture or other digital image, information about your interests, and social media account IDs. We use this information to facilitate interactions between Members and users of the Services and to improve the Services.
You acknowledge that this information may be personal to you, and by providing such Personal Information to us, you allow others, including us, to identify you. In addition, some of this information may include sensitive information, and we do not collect this information unless you voluntarily provide it or unless we are required to do so pursuant to applicable laws or regulations. We may use your contact information to send you information about our Services from time to time when we feel such information is important or to provide you with access to Third Party Services, including, but not limited to perks and programs relevant to your Common Membership, that you may elect to receive or use. You may unsubscribe from these messages or programs, although we, regardless, reserve the right to contact you when we believe it is necessary, such as for account recovery purposes.
We may collect certain financial information and bank account information about you for your Common Member Application and your preferred method of payment once you are approved for a Common Membership. Further, we may request your financial information in order to process security deposit returns and other refunds required in connection with your Common Member Application or Common Membership.
We automatically receive and record information from your web browser when you interact with the Services, including your IP address and cookie information. This information is used for fighting spam/malware and also to facilitate the collection of data concerning your interaction with the Services (e.g., what links you have clicked on).
Generally, the Services automatically collect usage information, such as the number and frequency of visitors to the Site. We may use this data in aggregate form or to assist with the advertising and marketing of our Services. This type of aggregate data enables us and our web analytics tools to figure out how often individuals use parts of the Services so that we can analyze and improve them.
We may receive a confirmation when you open an email from us. We use this confirmation to improve our Services.
Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways.
We collect and receive from our web analytics tool, statistical information about how both unregistered and registered users, collectively, use the Services (“Aggregate Information”), including, initial browser and device types, initial platforms, initial IP addresses and locations. Some of this information is derived from Personal Information. This statistical information is not Personal Information and cannot be tied back to you, your Account or your web browser.
The Services are designed to help you share information with others. However, we may employ Third Party Services and individuals to support our Services and to provide you with access to perks and programs related to your Common Membership. We do not sell or otherwise disclose your Personal Information for purposes unrelated to our Services, unless otherwise described in this Policy. We may share information collected or generated through the Services under the following circumstances:
You may elect to share your information with other users or Members through the Services, including, but not limited to, through your use of the Common Community Portal and Connect by Common app. We strongly advise you to use the utmost caution before sharing any Personal Information with others, including other users and Members. You should not, under any circumstances, provide your financial information (for example, credit card or bank account numbers) to other users or Members.
By signing the Common Membership Terms, you may also elect to give Common permission to share certain of your information publicly, such as testimonials with a profile picture, display name and/or Common home or with Third Party Services to provide you with access to services such as perks and programs relating to your Common Membership.
We share Aggregate Information with our partners, service providers and other persons with whom we conduct business. We share this type of statistical data so that our partners can understand how and how often people use our Services and their services or websites, which facilitates improving both their services and how our Services interface with them. In addition, these Third Party Services may share with us non-private, aggregated or otherwise non Personal Information about you that they have independently developed or acquired.
As part of the Services, you may occasionally receive email and other communications from us, such as communications relating to your Account and Common Membership. Communications relating to your Account and Common Membership will only be sent for purposes important to the Services, such as notifications of updates to our policies, password recovery, information about Common homes and Services that you may be interested in, and any additional payment information needed from you in connection with your Common Membership. We may also from time to time use your email address for the purpose of advertising and marketing the Services.
If you use the Common Community Portal or Connect by Common app, user profile information including your display name, a profile picture or selected digital image, your Common home, and other information you choose to provide (such as interests and social media account IDs) will be displayed to other users or Members to facilitate user interaction within the Services. If you are approved for a Common Membership, we may also share your name, email address, and Common home with other Members in your suite as part of providing the Services.
We may use your financial information for purposes of considering your application for Common Membership or for processing payments once you are approved for a Common Membership, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business. We may from time to time request and receive some of your financial information from our Payment Processor for the purposes of completing transactions you have initiated through the Services, enrolling you in discount, rebate, and other programs in which you elect to participate, as well the other purposes set forth earlier in this paragraph.
We may disclose the information we collect about you to our affiliates; however, if we do so, their use and disclosure of your Personal Information will be subject to this Policy.
We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share Personal Information with our Agents in order to provide products or services to you, such as name, email address, telephone number, and mailing/physical address. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. In addition, we may share information you provide on our Site and if you apply for a Common Membership, we may share screening and application information, contact information and occupancy information, all of which may include Personal Information, with the owner of any property leased or managed by Common (“Owner”) that you occupy, financing provider to Common or such Owner, any data analytics, data processing or reporting agent of such Owner, Common or a financing provider to such Owner, or Common as needed in the operation of its business. You hereby consent to our sharing of Personal Information with our Agents, and relevant Owners and financing providers.
We may disclose Personal Information we collect about you to third party vendors, service providers or contractors who perform functions on our behalf, including to facilitate our Services or to provide the Services on our behalf (“Service Providers”). For example, we may share your name and unit information with a Service Provider hired to provide cleaning services for your unit.
Your Account information will be protected by a password for your privacy and security. You need to prevent unauthorized access to your Account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your Account.
We seek to protect Account information to ensure that it is kept private; however, we cannot guarantee the security of any Account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
We otherwise store all information, including your IP address information, using industry-standard techniques. We do not guarantee or warrant that such techniques will prevent unauthorized access to information about you that we store, Personal Information or otherwise.
If you are a registered user, you can access information associated with your Account, including, but not limited to your name, year of membership, city/home/suite information and payment history by logging into the Services through the Common Community Portal or the Connect by Common app. Registered and unregistered users can access and delete cookies through their web browser settings.
Additional rights specific to California residents are noted below.
Should you ever decide to delete your Account, you may do so by submitting a written request to email@example.com. If you terminate your Account, any association between your Account and information we store will no longer be accessible through your Account.
You can use the features of the Services that do not require registration, thereby limiting the types of information that we collect.
You can opt not to disclose certain information to us, even though it may be needed to take advantage of some features of the Services.
You can opt-out of sharing certain information on the Common Community Portal with other users or Members; however, this may prevent you from using some of the features of the Common Community Portal.
California Personal Data Rights
Under the California Consumer Protection Act (“CCPA”), California residents have the following data rights:
Common Living Inc.
335 Madison Avenue, 6A
New York, NY 10017
Attention: Legal Affairs.
Once the request has been received, you may be asked to provide additional Personal Information for verification purposes before your request can be accommodated.
If you have any questions or concerns regarding privacy using the Services, please send us a detailed message to firstname.lastname@example.org. We will make every effort to resolve your concerns.