BOOKING TERMS & CONDITIONS
Prior to booking any travel, experience, retreat, training, and/or any other activity (hereinafter referred to as the “Activities” or an “Activity”) through Truly Connected Travel, LLC (the “Company”), you must agree to all of the following terms and conditions (“Terms”) set forth in this Agreement:
Please read these Terms before using the Company’s website or booking any Activity. The Company recommends that you print a copy of these Terms for future reference. By using or booking through our website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use the Company’s website.
A Non-Refundable and Non-Transferrable deposit is required for all Activities.
It is your responsibility to ensure you can attend any Activity before placing your deposit. The full remaining balance is due sixty (60) days prior to the first day of such Activity. The Company will send a reminder email, but if the balance is not paid within sixty (60) days prior to the commencement of such Activity, the Company reserves the right, at its sole and absolute discretion, to cancel your reservation and credit your account for a future Activity, less the deposit.
Bookings made less than sixty (60) days prior to the start of an Activity must be paid in full upon booking.
If a cancellation takes place more than seventy-five (75) days prior to your departure date, any payments made will be refunded minus your deposit. If a cancellation takes place less than seventy-five (75) days prior to your departure, 100% of the cost of your Activity will be forfeited. To cancel any Activity, you must notify the Company in writing at firstname.lastname@example.org. No other means of communication will be accepted.
All prices are per person, and all deposits are non-refundable.
If you arrive late or need to leave any Activity early, you will not receive any refund on the remaining time of your scheduled stay.
No exceptions to this policy can be made for any reason.
To ensure the best experience possible, the Company reserves the right to make any changes deemed necessary to our Activities, including the right to change instructors and/or the venue of the Activities, at any time without any liability to you. In the rare case of cancellation by the Company, the Company will offer you a transfer to another Activity or a full refund.
As a condition of your participation in any Activity, you agree to provide the Company with proof of full insurance coverage for each individual traveler. The Company reserves the right to cancel your reservation should it not receive proof of acceptable insurance prior to the commencement of any Activity.
The Company suggests that you include “cancel for any reason” with your policy. You must purchase travel insurance that includes medical coverage. The Company recommends purchasing insurance within 1-2 weeks after making your first payment (i.e., your reservation payment) to secure the best price and coverage.
If you cannot provide sufficient travel insurance, all sums paid up to the date of cancellation will be forfeited.
You will be solely responsible for obtaining and retaining any and all travel documents necessary for participation in any Activity and no refunds will be issued should your participation in any portion of an Activity be affected by your failure to possess and present any and all required travel documents.
In the event you choose a shared double or multi-person room package and are not traveling with another person whom will share the room, the Company will attempt to pair you with another like-minded individual. In the event the Company cannot find another person to share your double/multi-person room, you will then be automatically upgraded to a private suite and you will be responsible for the difference in price package.
(a) It is your responsibility to let our teachers or staff know if you have any injuries and to be mindful at all times of your own body’s capability during any Activity. If you experience any injury or discomfort during any Activity, then please stop participating immediately.
(b) It is also your responsibility to consult a doctor with an understanding of yoga and fitness to check that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that you may choose to do during any Activity.
(c) Please advise us of any mental or physical health conditions and dietary requirements before you book. If you have health conditions and dietary requirements that may be affected by any Activity, the Company reserves the right, for your own wellbeing, to advise you to stop participating.
The Company reserves the right to remove attendees who do not comply with the proper registration, security procedures, or requirements of attendee conduct outlined below at any point during an Activity without a refund.
(a) The Company reserves the right to remove anyone who disobeys any requirements, procedures, policies, or regulations of any Activity.
(b) You must not defame, abuse, harass, harm, or threaten others, make any bigoted, hateful, or racially offensive statements.
(c) You may not advocate illegal activity or discuss illegal activities with the intent to commit them or cause injury or property damage to any person. You may not post or distribute any material that infringes and/or violates any right of a third party or any law or post or distribute any vulgar, obscene, discourteous, or indecent language or images.
(d) Without limitation of the foregoing, the Company may, in its sole and absolute discretion, remove you or any other attendee from an Activity, without explanation, either before or during an Activity, if such attendee engages in any unlawful, unauthorized, prohibited, improper, or unethical activities, or any other acts or omissions that the Company deems worthy of your removal from any Activity.
Weather conditions can be unpredictable and can change quickly and significantly. The Company cannot be made liable for unpleasant or unsuitable weather conditions and no refunds are made for such conditions.
It is your responsibility to ensure that your possessions are kept safe at all times. This includes rental cars or other rental equipment. The Company is not responsible for lost, stolen, or missing items.
If you have a problem during any Activity, please inform the Company’s Retreat Director immediately and she will do her utmost to put things right. Any retrospective complaint must be made in writing to the Company’s Retreat Director within fourteen (14) days of the end of any Activity.
The Company cannot predict construction plans in the area and therefore cannot be held responsible for any inconveniences. In the event of building works taking place by local authorities, private developers, or neighbors, it is important to note that the Company is not responsible for such work. The Company is unable to stop such work taking place or control the level of any noise. The Company cannot be held responsible for any building works that take place during any Activity. No refunds can be given in the event of nearby construction.
Guests rooms will be ready from the start of the Activity. If you arrive before the designated dates, or depart outside the designated dates, the Company is not responsible for your accommodations or transfers. If your flight is delayed or cancelled, you are required to contact the Company as soon as possible. You may phone us at +1 (562) 537-0023 or email at email@example.com.
Private airport collection times are at the agreed time between the Company and yourself, the guest. A third-party representative will collect you from the designated airport. Should you arrive outside of the agreed times, or outside of the designated dates, you will need to arrange your own transfers to and from the location of the Activity. The Company does not offer refunds for missed transfers.
YOU ACKNOWLEDGE AND UNDERSTAND THAT THE ACTIVITIES MAY INVOLVE PHYSICAL ACTIVITIES THAT INHERENTLY INVOLVE THE POTENTIAL RISK OF SERIOUS INJURY AND/OR DEATH AND/OR PROPERTY DAMAGE. YOU ACKNOWLEDGE THAT ANY INJURIES THAT YOU SUSTAIN MAY BE COMPOUNDED BY NEGLIGENT EMERGENCY RESPONSE OR RESCUE OPERATIONS OF THE COMPANY. YOU ACKNOWLEDGE THAT YOU ARE KNOWINGLY AND VOLUNTARILY PARTICIPATING IN THE ACTIVITIES WITH AN EXPRESS UNDERSTANDING OF THE DANGER INVOLVED AND HEREBY AGREE TO ACCEPT AND ASSUME ANY AND ALL RISKS OF INJURY, DEATH, OR PROPERTY DAMAGE, WHETHER CAUSED BY THE ORDINARY NEGLIGENCE OF THE COMPANY OR OTHERWISE.
You hereby expressly waive and release any and all claims which you may have, or which you may hereafter have, whether known or unknown, against the Company and its officers, employees, instructors, agents, affiliates, successors, assigns, and third-party service providers (collectively, “Releasees”), arising out of or attributable to your participation in the Activities, whether arising out of the ordinary negligence of the Company or any Releasees or otherwise. You covenant not to make or bring any such claim against the Company or any other Releasee, and forever release and discharge the Company and all other Releasees from liability under such claims. This waiver and release does not extend to claims for gross negligence, intentional or reckless misconduct, or any other liabilities that California law does not permit to be released by agreement.
You understand that by signing this release, you are waiving any and all claims, of any kind arising out of or attributable to the Activities, including those claims that may be unknown to you, or which you do not suspect to exist at this time. WITH THE INTENTION OF WAIVING ALL UNKNOWN AND UNSUSPECTED CLAIMS, YOU HEREBY EXPRESSLY WAIVE ALL RIGHTS, BENEFITS, AND PROTECTIONS YOU MAY HAVE UNDER CALIFORNIA CIVIL CODE SECTION 1542, WHICH READS AS FOLLOWS:
A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.
You shall defend, indemnify, and hold harmless the Company and all other Releasees against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including attorneys’ fees, fees and the costs of enforcing any right to indemnification under this Agreement, and the cost of pursuing any insurance providers, incurred by an indemnified party, arising out of or resulting from any claim of a third party related to the Activities, including any claims arising out of your own negligence or the ordinary negligence of the Company.
You understand that you may be photographed, filmed, or otherwise recorded in connection with the Activities. You understand and agree that all photographs, audio recordings, and video footage taken of you during the Activities, and any works derived therefrom, will be the sole property of the Company and that the Company may, but does not have the obligation to, share such photographs, audio recordings, or video footage with you.
When you appear in, create, upload, post, or send any photographs, audio recordings, or video footage depicting or relating to your participation in the Activities, you grant the Company the unrestricted, worldwide, royalty-free, perpetual right and license (with the right to transfer or sublicense) to use your name, likeness, voice, and all other aspects of your persona for the purpose of operating, developing, providing, promoting, advertising, and improving the Activities or the Company in general or any other products or services provided by the Company or its sublicensees (in either case, now known or developed later). This means, among other things, that you will not be entitled to any compensation from the Company, its affiliates, or its business partners if your name, likeness, or voice is used in the Company’s promotions, whether on the Company’s website, social media channels, or otherwise.
You further understand that if you create, upload, post or send any photographs, audio recordings, or video footage depicting or relating to the Activities or the Company, you grant the Company and its affiliates the irrevocable, unrestricted, worldwide, perpetual, royalty-free, sublicensable, and transferable right and license to use, display, reproduce, perform, modify, transmit, publish, and distribute such photographs, audio recordings, or video footage for any purpose whatsoever in any and all media (in either case, now known or developed later). You also agree to not exploit any photographs, audio recordings, or video footage of the Activities or the Company for any commercial purpose without the Company’s prior written consent.
The Company reserves the right, at its sole and absolute discretion, to postpone or cancel any Activities caused by circumstances beyond its control at any time, including, but not limited to, the following occurrences: an act of God, strike, lockout, weather, equipment malfunction, motor vehicle accident, road and/or airport delays, unexpected closures, fires, sickness, quarantine, pandemics, epidemics, diseases, and viruses that are known, unknown or novel such as coronavirus/COVID-19 (including any spread thereof), government intervention of any kind including those that affect domestic and/or international travel, border closings, border limitations, border restrictions, natural disasters, explosion, failure to timely receive appropriate permits, consents, licenses, labor disputes or any other situation posing a potential or actual threat to the safety and well-being of yourself or any other participants without any responsibility or liability to you. You acknowledge that the fees for bookings are non-refundable.
If any term or provision of this Agreement is held invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.
This Agreement is binding on and shall inure to the benefit of the Company and you and their respective heirs, successors, and assigns.
All matters arising out of or relating to this Agreement shall be governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provision or rule (whether of the State of California or any other jurisdiction). Any claim or cause of action arising under this Agreement may be brought only in the federal and state courts located in Los Angeles, California and you hereby consent to the exclusive jurisdiction of such courts.
BY BOOKING ANY SERVICES, YOU UNDERSTAND THAT YOU ARE VOLUNTARILY GIVING UP SUBSTANTIAL LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE THE RELEASEES.