Privacy Policy

Last Updated: August 10, 2025

SoloArena (hereinafter referred to as "the Organization," "we," "our," or "us") is profoundly committed to upholding the privacy and safeguarding the personal information of all individuals who engage with our platform, including participants, users, visitors, Court Managers, Sponsors, Fans, and Referees (hereinafter collectively referred to as "You" or "Your").

This commitment extends to all engagements with our dynamic multi-sport platform and its associated leagues, events, competitions, and all related digital platforms, which encompass our official website, designated social media channels, and any prospective mobile applications (collectively, the "Services"). This comprehensive Privacy Policy is meticulously designed to transparently articulate the methodologies employed for the collection, processing, utilization, disclosure, and diligent safeguarding of Your information.

By accessing, engaging with, or otherwise utilizing any facet of our Services, You are explicitly acknowledging and formally agreeing to be bound by the terms and conditions set forth within this Privacy Policy. This agreement signifies Your acceptance of our data handling practices as described herein. Should You find Yourself in disagreement with any provision or stipulation contained within this Privacy Policy, Your access to and utilization of our Services is strictly prohibited, and You should immediately cease all engagement. The Organization's dedication to Your privacy constitutes a paramount operational principle, reflecting our commitment to fostering trust and ensuring that Your data is managed responsibly, ethically, and in strict accordance with all applicable legal and regulatory standards governing data protection in Ghana and other relevant jurisdictions1.

1. Information We Collect

To effectively provide, efficiently operate, and continuously enhance the quality and scope of our Services, the Organization systematically gathers various categories of information. This collection process is meticulously designed to be purposeful, directly relevant, and intrinsically linked to Your interactions with SoloArena, ensuring that only necessary data is acquired for specified objectives.

1.1. Personal Information (Directly Provided by You)

This category encompasses data that You voluntarily furnish to the Organization during formal registration procedures, sign-up processes, or through direct, explicit communications. The provision of this information is generally a prerequisite for full participation in or access to certain features of our Services.

• Contact Information: This critical dataset includes Your full legal name, Your chosen nickname, Your age, Your primary telephone number (including any associated WhatsApp contact details), and Your primary email address. This information is foundational for the successful execution of registration, precise scheduling of events, and targeted outreach initiatives, allowing for effective communication regarding Your involvement and the overall operation of the league.
• Demographic Information: This comprises specific details such as Your affiliated educational institution, Your community or general residential area, and Your country of origin. The acquisition of this data facilitates a deeper understanding of our participant demographic, enables the strategic organization of localized events, and assists in identifying prospective geographical areas for future expansion.
• Profile Data: Information within this category is specifically intended to facilitate the construction of Your public profile within the expansive SoloArena ecosystem. This includes uploaded profile pictures and Your designated social media handles. These elements are indispensable for the effective promotion of individual players, enabling fans to connect with athletes, and for cultivating robust fan engagement across various digital platforms, thereby enhancing the visibility and marketability of our participants10.
• Participation Preferences: This refers to the specific choices and declarations You make concerning Your desired level of involvement and engagement with SoloArena11. Examples include Your explicit indication of being "ready to play for cash" or Your expressed interest in being featured in league stories or interviews12. Such preferences enable the Organization to tailor content creation and personalize Your experience13.
• Consent & Agreement Data: This encompasses formal records of Your explicit consent, including digital signatures and the precise date of Your agreement to the comprehensive Terms and Conditions, as well as the Content Release Agreement14. These records are of paramount importance for ensuring legal compliance, establishing a clear understanding of data usage protocols, and mitigating potential disputes regarding content rights15.

1.2. Participation and Performance Data (Collected During Services Use)

This category specifically includes data systematically generated through Your active and direct involvement in SoloArena events and competitions, forming the core of our league's statistical and content offerings16.

• Match Data: This involves detailed, quantifiable records of Your on-court performance during official SoloArena matches17. This includes scores achieved, the precise number of wins and losses, the total number of games played, and any fouls or violations incurred18. This granular data is indispensable for maintaining accurate league standings, compiling comprehensive individual player statistics, and upholding the integrity and fairness of competitive play19.
• Performance Metrics: Beyond the fundamental match data, this may encompass additional statistical data related to Your gameplay, such as shooting percentages, assist counts, rebound totals, or other quantifiable aspects of Your on-court performance20. Such metrics serve to enrich player profiles and facilitate advanced analytical insights into player strengths and weaknesses21.
• Media Content: A foundational and core component of SoloArena's Services involves the systematic capture of Your likeness, voice, and athletic performance through high-quality video recordings, still photographs, and audio recordings22. This media capture process occurs during Your participation in all SoloArena events, whether competitive matches, training sessions, promotional activities, or interviews23. This media content is integral to the Organization's content-first strategy, being specifically designed for widespread public dissemination and extensive promotional purposes24. Your explicit acknowledgment that such capture and subsequent use constitute a fundamental and non-negotiable aspect of participation in SoloArena is unequivocally understood and agreed upon25.

1.3. Automatically Collected Information (When You Use Our Digital Platforms)

Consistent with prevailing industry standards for online services, certain information is automatically gathered when You interact with the Organization's website or other digital presences, without requiring direct input from You26.

• Device Information: This encompasses technical details concerning the computing device You utilize to access our Services27. Such information typically includes Your Internet Protocol (IP) address, the specific type of device, the operating system installed, the web browser type employed, and unique device identifiers28. This data is instrumental in optimizing our digital platforms for diverse device configurations, diagnosing technical issues, and enhancing overall user experience29.
• Usage Data: This category comprises comprehensive information regarding how You navigate and interact with our Services, including the specific web pages You view, the duration of time You spend on particular pages, and Your interactions with various interactive features30. This aggregated data is vital for understanding user behavior patterns, identifying popular content, and pinpointing areas for user experience improvement31.
• Location Information: The Organization may infer Your general geographical location (e.g., city, country, or region) based on Your Internet Protocol (IP) address32. This general location data is utilized for purposes such as regional content targeting, promoting local events relevant to Your area, and ensuring compliance with geo-specific legal and regulatory requirements33.

1.4. Information We Collect from Other Stakeholders

• Court Managers: We collect information necessary for the logistical management of events. This includes contact details (name, phone number, email), venue availability and scheduling data, and operational feedback.
• Sponsors: We collect contact details, company information, branding assets, and contractual data to manage sponsorship agreements and ensure effective brand promotion.
• Fans: We collect information to enhance engagement and community building. This includes profile data (name, social media handles), user-generated content (comments, photos, videos), and usage data from our digital platforms34.
• Referees: We collect personal information such as name, contact details, certification credentials, and performance feedback data to manage officiating assignments and ensure the integrity of the games.

2. How We Use Your Information

The information systematically collected by the Organization is utilized for a multitude of specific purposes, all meticulously aligned with our overarching mission to provide an engaging, secure, and continuously improving multi-sport experience for all stakeholders35.

• To Provide and Maintain Our Services: Your personal information and participation data are rigorously employed to register You for events, efficiently manage Your entry into competitions, and ensure the seamless and equitable operation of all matches. This includes managing player profiles, tracking and updating statistics, and communicating effectively through essential notifications and updates.
• For Content Creation and Promotion: Your media content is extensively utilized to produce, edit, and distribute high-energy, viral digital content, including highlights reels, full match replays, and interviews, across major social media platforms. This also involves developing player narratives to cultivate fan loyalty and promoting individual athletes. Your likeness, voice, and athletic performance may be used without further compensation for a wide array of marketing, advertising, and promotional materials.
• To Improve and Personalize Services: Automatically collected usage data is meticulously analyzed to gain a profound understanding of how users interact with our digital platforms. This analysis assists in identifying popular features, pinpointing areas requiring improvement, and informing the strategic development of new features and services42. We may also utilize Your preferences and activity data to personalize the content and recommendations You receive43.
• For Analytics and Research: We conduct rigorous internal research to gain a deeper, more nuanced understanding of prevailing market trends and the demographic composition of our audience44. We also meticulously analyze data to quantitatively measure the performance and effectiveness of our marketing and promotional campaigns45.
• For Security and Fraud Prevention: We strategically employ collected information to monitor for, detect, and actively protect against activities that could compromise the integrity and security of our Services, including identifying and mitigating unauthorized access attempts, preventing data breaches, and addressing system vulnerabilities46.

3. Data Protection and Rights Under Ghanaian Law

The Organization is dedicated to managing Your data in strict accordance with the laws of Ghana, including any data protection laws that may be applicable. You have the right to access, correct, or request the deletion of Your personal information, subject to legal and contractual obligations. You may also have the right to object to or restrict the processing of Your data in certain circumstances. All requests concerning Your data rights should be directed to the Organization via the contact information provided in this policy.

4. Disclaimers and Limitation of Liability

4.1. Comprehensive Assumption of Risk:

You explicitly acknowledge, understand, and unequivocally agree that participation in any SoloArena event, whether for basketball, tennis, esports, or any other sport, inherently involves significant and unavoidable risks474747. These risks encompass, but are not exhaustively limited to: acute injuries such as sprains, strains, fractures, concussions, dislocations, and lacerations; chronic conditions exacerbated by physical activity; environmental risks; and, in extreme cases, even mortality48.

You voluntarily and knowingly assume all such risks, irrespective of whether they are presently known or unknown, foreseen or unforeseen, and regardless of whether they arise from the sole or contributory negligence of SoloArena, its personnel, other participants, or third parties49. You assume full and complete responsibility for Your own safety, health, and overall well-being throughout all phases of Your participation, including proper warm-up, cool-down, and hydration50. SoloArena expressly disclaims all responsibility for any injuries, health complications, or medical emergencies that may arise from or be exacerbated by Your participation51.

4.2. No Liability for Other Stakeholders: By engaging with the SoloArena platform, Court Managers, Sponsors, Fans, and Referees expressly agree to this Privacy Policy and the Terms and Conditions of use. These stakeholders likewise assume all risks associated with their roles and interactions with the Services. SoloArena disclaims all responsibility for any actions, omissions, or liabilities of these stakeholders, and all parties agree to hold SoloArena harmless from any claims, disputes, or damages arising from their conduct or participation.

4.3. Prizes and Third-Party Products:

SoloArena provides no guarantees, representations, or warranties of any kind regarding the value, quality, or availability of any prizes52. All prizes are provided on an "as is" and "as available" basis, entirely without any warranty whatsoever53. SoloArena shall not be held responsible for any defects, malfunctions, or dissatisfaction experienced with any prize received54. Any claims or grievances pertaining to prize quality, defects, or performance must be directed exclusively to the prize manufacturer or original provider55.

4.4. Third-Party Websites and Services: The Services may contain links to websites, platforms, or services operated by third parties, including Sponsors and other partners. SoloArena does not endorse, and is not responsible for, the privacy practices or content of these third-party websites or services. Your use of such third-party sites and services is at Your own risk, and You should review their respective privacy policies and terms of use.

5. Changes to This Privacy Policy

The Organization reserves the right, at its sole discretion, to modify or replace this Privacy Policy at any time. It is Your sole and unassignable responsibility to periodically review this document for any subsequent updates or amendments. Continued engagement with the Services after such modifications constitutes acceptance of the revised policy.

6. Children's Privacy

SoloArena Services are not directly intended for or directed at individuals under the age of thirteen (13) years. Consistent with our established Terms and Conditions, we do not knowingly or intentionally collect personal information from children under this age threshold. In the event that we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we shall take all reasonable and necessary steps to expeditiously and permanently delete such information from our records. If You are a parent or legal guardian who becomes aware that Your child has provided us with personal information without Your explicit, verifiable consent, please contact us immediately through the channels provided in Section 9 of this policy.

7. Security of Your Information

The Organization is profoundly dedicated to the diligent and robust protection of Your personal information. We have meticulously implemented a comprehensive suite of reasonable technical, administrative, and physical security measures, all designed to safeguard Your data against unauthorized access, malicious use, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Access Controls: Restricting access to personal information to only those employees, contractors, and agents who require it to perform their designated duties.
• Data Encryption: Employing cryptographic technologies to protect data both in transit and at rest, wherever feasible and appropriate.
• Regular Security Audits: Conducting periodic reviews of our security practices to identify and rectify any potential vulnerabilities.

While we are steadfast in our commitment to data security and employ industry-standard protocols, You must acknowledge that no method of transmission over the Internet or method of electronic storage is ever entirely impervious to security breaches. Consequently, we cannot provide an absolute or unequivocal guarantee of the complete security of Your personal information. Your use of our Services, therefore, is at Your own inherent risk.

8. International Data Transfers

As SoloArena operates in Ghana and may utilize digital services or cloud-based infrastructure provided by international partners, Your personal information may be stored, processed, and maintained in locations outside of Ghana. By using our Services, You explicitly and unequivocally consent to the transfer of Your personal information to, and the storage and processing of Your data in, these foreign jurisdictions. The Organization will, to the extent practicable, ensure that any such international transfers are executed in a manner that provides a level of protection for Your data that is substantially equivalent to the standards stipulated by applicable Ghanaian data protection laws.

9. Contact Us

Should You possess any questions, concerns, requests for clarification, or a formal complaint regarding this Privacy Policy or our data handling practices, please do not hesitate to contact SoloArena through the following dedicated channels:

• Email: info@soloarena.com / atthesoloarena@gmail.com 
• Phone: +233 (0) 59 428 9660 / +233 (0) 55 493 2518
• Location: Accra, Greater Accra Region, Ghana - West Africa.

10. Entire Agreement

This Privacy Policy, in conjunction with our Terms and Conditions and any other legal notices or guidelines formally published by SoloArena, constitutes the entire and sole agreement between You and SoloArena concerning the collection, use, and protection of Your personal information. This comprehensive agreement supersedes all prior understandings, agreements, representations, and warranties, whether expressed orally or in writing, pertaining to the subject matter of this policy.