http://suryapadhi.com/
CH3 - 1 - FLB5N-Creating Dispute Cases from the Line Item List

We can create a dispute case from the customer line item display list.

Process:

1. We are in the line item list that we access from the SAP Easy Access screen via Accounting → Financial Accounting → Accounts Receivable → Account → Display/Change Items or Transaction Code: FBL5N.
2. Select the items that we want to include in the dispute case.
3. Choose Extras → Create a Dispute Case.
4. If we have selected several line items, and these have different document currencies, business partners, or company codes, a dialog box appears in which we can define the dispute case currency, business partner, and company code.
5. In the dialog box Create Dispute Case; enter the required data (attributes, notes).
6. Save the dispute case.

• On Customer Line Item Display screen, select the line item b checking the check box and click on “Dispute Case” to create a dispute case.
• System will come up with Create Dispute Case window as indicated below.

• Based on our configuration system will come up with default values. We can change these default values.
• Since the customer has reported damage, we need to change the dispute reason code as “0001- Damaged Goods”

• On Create dispute case Window, we can change other attributes of a Dispute case. Once it is saved, system will prompt a message saying “Dispute case created”

In this step, we have learned how to create a dispute case from customer line item display. In the line report, we can choose multiple line items to create a dispute case.