Introduction

Canterbury Auction Galleries ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and auction bidding platform.

Information We Collect

Personal Information

When you create an account with us, we collect:

• Full name
• Email address
• Phone number
• Date of birth (for age verification)

Billing Information

For billing and shipping purposes, we collect:

• Billing address
• Shipping address
• Contact information for delivery

Payment Information

• Payment card details are processed securely through Stripe, our payment processor
• We do not store or retain your payment card information on our servers
• Stripe handles all payment data in compliance with PCI DSS standards

Usage Information

We may collect information about how you use our app, including:

• Bidding activity and auction participation
• Items viewed and favorited
• App usage patterns and preferences

How We Use Your Information

We use the collected information to:

• Create and manage your account
• Process auction bids and transactions
• Facilitate payment processing through Stripe
• Communicate with you about auctions, bids, and account updates
• Provide customer support
• Improve our services and user experience
• Send promotional communications (with your consent)

Information Sharing and Disclosure

Third-Party Service Providers

• Stripe: We share payment information with Stripe to process transactions securely
• Shipping Partners: We share delivery addresses with shipping companies for item delivery

Legal Requirements

We may disclose your information if required by law, regulation, or legal process.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights and Choices

Account Information

You can update your account information at any time through the app settings.

Communications

You can opt out of promotional communications by following the unsubscribe instructions in our emails or adjusting your app notification settings.

Data Deletion

You may request deletion of your account and associated data by contacting us at [contact email].

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is retained while your account is active and for a reasonable period thereafter.

Children's Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Canterbury Auction Galleries

• Email: general@tcag.co.uk
• Phone: 01227 763337
• Address: 40 Station Road West Canterbury Kent CT2 8AN

Consent

By using our app and services, you consent to the collection and use of your information as described in this Privacy Policy.