Statement of Purpose

for “tiney CMA”

[Last updated by Sarah Read 27/4/2020]

Introduction

The Childcare (Childminder Agencies) (Registration, Inspection and Supply and Disclosure of Information) Regulations 2014, DfE, 2014, govern the work of Childminder Agencies throughout England. These Regulations state that any organisation applying to register as a Childminder Agency must compile a written Statement of Purpose, setting out the aims and objectives of the agency, its structure, and how it will support and monitor the childminders who register with it.

This Statement of Purpose has been prepared in accordance with these legal requirements. It provides information to parents and carers, childminders and prospective childminders, all teams within the Local Authority who have an interest in the Childminder Agency, and partner agencies including Ofsted.

In accordance with the legal requirements this Statement of Purpose will be reviewed no less than annually, and amended accordingly.

 

The aims and objectives of tiney CMA

Vision, mission, values of your childminder agency

Our home nurseries provide parents with exceptional, quality-assured childcare locally.

tiney CMA is a growing community on a mission to unlock the potential of every child. For families, this means easy access to an exceptional, affordable, childcare community that’s built around busy modern lives. For children, this means thoughtful play-based learning within the highly regarded EYFS Framework in high quality, safe settings. For providers, this means allowing them to focus on the children in their care, relieving the burden of running a small business and ensuring maximum job satisfaction.

 

Purpose – the reason for setting up the agency

This Agency is being set up to meet the needs of childminders for consistent and regular support throughout their career by providing a structured package of support for childminders who register with the agency. It will provide opportunities to increase the number of registered childcare providers nationally and will offer more family assistance in finding suitable childcare, as well as further choice in terms of their childcare options.

 

What will be the benefits for childminders?

What will be the benefits for parents?

Demonstration that your nominated person and relevant staff members have knowledge of EYFS statutory framework

Nominated Person

The Nominated Person for tiney CMA is Matt Lloyd-Rose. Matt is tiney’s Head of Education. He is a qualified primary school teacher. He taught at a primary school in South London before working at Teach First to develop and expand their primary and Early Years provision. He subsequently led the charity’s Knowledge Development team, conducting research in classrooms from reception to Year 13. On leaving Teach First, Matt lived in Argentina, where he wrote his book, The Character Conundrum, a guide to developing children’s confidence, independence and resilience (Routledge, 2018), which includes a chapter on the Early Years. He also advised Argentinian education charities and the Ministry of Education. From 2012-2014 he completed full police training and volunteered as a Special Constable with the Metropolitan Police.

Explain other key staff member’s knowledge of EYFS

Brett Wigdortz OBE, CEO of tiney

Brett Wigdortz OBE was the Founder and former CEO of Teach First, which designed training and recruitment programmes for  teachers in secondary and primary schools.  Teach First programme to include Early Years in 2013. He has visited and worked with dozens of Early Years settings in the UK and overseas, where he was also an advisor to Goodstart Early Learning Centres in Australia. Brett received an OBE for Services to Education in 2012. Brett is also currently serving as the Chair of the National Citizen Service.

Sarah Read, Head of Safeguarding at tiney

Sarah Read. Sarah has extensive experience in the Early Years sector and specifically with childminders and Childminder Agencies. Sarah was a registered childminder herself and subsequently supported childminders in her role at a London Local Authority. More recently Sarah has held roles in the voluntary sector including leading on the strategic partnership work with the Department for Education introduction of Childminder Agencies whilst at 4Children.  

Annaliese Hendry, Head of Community at tiney

Annaliese is a qualified primary school teacher with a specialism in Early Years. She has experience of teaching in the state and private sectors, and has been the Designated Safeguarding Lead in a primary school setting. Annaliese’s background is in education policy with a particular focus on school structure and curriculum. Annaliese advised the Coalition Government on its review of the National Curriculum for primary schools and recently worked with DfE advisors on the Learning and Development Requirements in the updated EYFS Framework, which is currently in its pilot phase.

Lisa Holmes, Onboarding Manager at tiney

Lisa Holmes has joined tiney from a 13 year tenure with tiney’s insurance partner, Morton Michel.  For the past 11 years, Lisa lead the Childminding and Nanny team and oversaw the introduction of the only insurance policy specifically designed for Childminder Agencies. She has a broad expertise and experience in the childminding sector and has navigated the introduction of the EYFS Framework in 2008; new competitors entering the market; varied changes to Government policy in the Early Years sector and the introduction of Childminder Agencies. She has also spoken at many Local Authority Childminding open days, nanny conferences, and association events about childminding.

 

The organisational structure of the Childminder Agency

State who is involved in the running / operation of the Agency

In addition to the biographies of key staff post holders with Early Years knowledge (above, under ‘Explain other key staff member’s knowledge of EYFS’), the running and operation of the Childminder Agency is supported by Jo Lee, Operations Manager at tiney.

Jo Lee, Operations Manager at tiney 

Jo worked at Teach First in both the CEO office and wider strategy teams at Teach First for 9 years before joining tiney in April 2018. Her motivation for joining tiney is to support childminders across the country to ensure that the children in their care are gaining the best education to make them school ready, to improve and enhance their current businesses through easy to use tech tools and most importantly to help raise the perception of the profession broadly.

Jo’s role at tiney is focused on ensuring that the tiney team operates as an effective unit; increasing their day-to-day velocity through effective processes and ensuring that new hires are enabled to quickly embed in their respective teams.

Recruitment and vetting procedures

Recruitment of staff is the responsibility of Brett Wigdortz OBE. Staff are recruited via online job-sites and on the vacancies page of our website. Safer Recruitment procedures are in place to assess suitability.

When recruiting staff members, an application pack is made available. This pack includes:

 

All new members of staff receive a full induction and are expected to attend safeguarding training at an appropriate level, including training hosted by a certified training partner, if appropriate to their role.

Any member of staff who will be in direct contact with children will go through a higher level of safeguarding measures by undertaking safeguarding and other pre-employment checks, including references, DBS checks and signing up to the DBS update service.

The Childminder Agency’s arrangements for registering providers i.e. childminders

 

System and processes for registering providers

Following an expression of interest from a prospective childminder, an initial application form will be sent. The application form contains all relevant initial information required by the Agency, including consent to carry out checks. This form also states the requirement for prospective agency childminders to declare anything that may prevent them from caring for children.

 

All prospective childminders wishing to register with the Agency are made aware of the requirements of registration, including completion of training that addresses their EYFS knowledge, Paediatric First Aid and Safeguarding training. Completion of these requirements runs concurrently with the background checks processed as part of registration.  

tiney CMA will conduct all EYFS and Safeguarding  training in-house. This will consist of digital pre-work modules, followed by in-person training days, including an assessment component enabling us to understand progress and provide extra input as necessary. Once childminders begin in settings they will have access to regular ongoing CPD, in-person and digitally through our app. We will provide in-person Paediatric First Aid for all prospective childminders, working with an expert partner to deliver this.  

Checks

Checks on prospective childminders will commence once a prospective childminder has signed the initial application form confirming that they wish to register with the Agency and have given consent for checks to be carried out. If a childminder is currently or has been registered with Ofsted it may be possible to just carry out the known to Ofsted check; however, the Agency reserves the right to request further checks if deemed necessary (for example, if the existing CRB/DBS is out of date).

 

  1. Health Check: All applicants will complete a Health Declaration Form, provided by the Agency, which they will take to their GP for completion.

  1. DBS: All applicants will be required to complete an Enhanced DBS check for themselves and for anyone else over the age of sixteen living in the home or regularly visiting the home. This must be in place prior to registration. tiney CMA also expects applicants to sign up to the online DBS Update Service usually prior to registration. Sign up to the update service must be completed within 3 months of registration.

  1. Local Authority (LA) Checks: The Agency will obtain information from each Local Authority that the applicant has lived in for the past five years to ensure there are no issues which may prevent them from caring for children.

  1. Known to Ofsted Check: The Agency will carry out a check with Ofsted to find out whether the prospective childminder has previously been known to Ofsted. If an applicant, or anyone associated with their application is disqualified from registration then the agency will not be able to register them and they will be referred to Ofsted to whom the individual may be able to apply to have their disqualification waived.

  1. Identity Check: The Agency will check the applicant’s identification prior to registration.

  1. Other checks: The Agency may also need to carry out further checks to ensure suitability. For example the Agency must carry out a check with any agency that a childminder has been registered with previously. If a childminder or anyone else connected with the application has been in military service then a check will be run with SSAFA (Soldiers, Sailors, Airmen and Families Association) who will contact the appropriate services for information held that may impact on an applicant’s ability to childmind. (Similar information to that of a LA Children’s Services department). If a prospective childminder is not a British citizen and has lived in the UK for less than five years, the Agency will request that the applicant obtain a good conduct letter from the appropriate Embassy. If the applicant is unable to obtain this letter then the Agency will make a decision as to whether the applicant should be registered. The Agency’s decision will be final in this matter.

 

How the agency will assess an applicant’s suitability as a childminder

tiney CMA will make a decision as to whether to register a childminder based on information from the checks carried out (detailed above), the pre-registration visit and the training that the childminder has undertaken. If any concerns arise around an applicant’s suitability then the Agency may refuse registration. If the Agency makes a decision not to register a childminder then this decision cannot be appealed and the prospective childminder may wish to seek registration with another Agency or with Ofsted.

Childminder agencies may choose whether or not to register childminders and other providers’. DfE Guide for Childminder Agencies.

tiney will treat each application to register on an individual basis. If any of the following concerns are flagged up, tiney Agency will refuse the application and will provide information on how the individual can apply to Ofsted or another Childminder Agency for registration:

Applicant DBS check – any criminal offence that appears on the DBS check

Associated DBS check – any criminal offence that appears on the DBS check that could have implications for the children in the setting

Health check – Any ongoing health concern that could have an impact on the children in the setting. Historic concerns will be looked at on a case by case basis

Social services check – Any prior or current involvement with social services for either the applicant or those associated with the application will be assessed by the safeguarding panel on a case by case basis.

Other checks such as overseas checks and SSAFA checks - Any concerns that could give cause for concern will be looked at on a case by case basis

Where there is any question in regards to suitability, the safeguarding panel, chaired by the Head of Safeguarding, will meet to discuss on a case by case basis.The safeguarding panel also have a secure communications channel on slack on which they share issues as they arise.

tiney Agency will ensure that no person disqualified from working with children is registered with the Agency. There are a number of reasons that a person may be disqualified from working with children, under the Childcare Act 2006. These may be grouped under the following general headings:

• Grounds relating to the care of children

• Offences against children

• Offences against adults

• Inclusion on the list held by the Disclosure and Barring Service

• Living on or working on premises where a disqualified person lives or where a disqualified person is employed. This includes a provider or a nursery worker living in a household with a person that is disqualified

• Having registration refused or cancelled (this does not apply to a person whose registration as a childminder or childcare provider is cancelled in England for non-payment of fee after 1 September 2008)

• Offences include those committed overseas that, had the offence been committed in the UK, would disqualify that person from registration, regardless of how the offence is described in the law of the other country.

 

How the agency will assess an applicant’s ability to deliver all the requirements of the EYFS

An applicant’s suitability to deliver all the requirements of the EYFS will be assessed initially by checking that any relevant training on the EYFS has been completed, as well as Paediatric First Aid and Safeguarding Training. Further assessment will be carried out at the pre-registration visit, the process for which is detailed below.

 

How the agency will ensure that an applicant is meeting the requirements of the Early Years Register/General Childcare Register

tiney CMA anticipates that most childminders registering will wish to care for children in the Early Years age group as well as older children, and hence the Agency will register on both the Early Years Register and the General Childcare Register. The requirements for registration on the General Childcare Register are similar to those applicable to registration on the Early Years Register, with the main difference being that applicants do not have to have completed training in the EYFS. The Agency will ensure that applicants for registration have made a declaration that they meet, or will meet when starting to care for children, all the requirements of the Early Years Register and/or the Childcare Register.

 

Process for initial pre-registration visits

Once all checks have been completed and the prospective childminder criteria have been met then a pre-registration home visit will be carried out to assess the suitability of the environment and to ensure that the childminder is able to deliver all the requirements of the EYFS. Prior to the pre-registration visit the prospective childminder will be sent a risk assessment document to use to carry out a risk assessment on the home and any outside space. During the visit the tiney Community Team Member will carry out a Health and Safety Check on the home based on the prospective childminder’s risk assessment. Following this the a member of the CMA community team will ensure that the prospective childminder has the appropriate resources and equipment in place in order to care for children effectively. A series of questions about the EYFS will then be asked to ensure that the prospective childminder’s knowledge of the EYFS is secure. If there are any issues concerning the safety of the environment, the availability of resources or the applicant’s knowledge of the EYFS then registration would not be granted and the applicant would be provided with an action plan with agreed actions to be completed prior to registration. An applicant will only be registered if all checks are satisfactory, all necessary training has been completed, and their knowledge of the EYFS is secure.

 

The Childminder Agency’s arrangements in relation to training and monitoring providers

 

CPD arrangements

tiney CMA will provide a minimum of 20 hours of practice support for all its Early Years registered childminders annually, of which 16 hours will be CPD. For registered childminders looking after older children, the Agency will provide a minimum of 10 hours practice support annually, of which 8 hours will be CPD. Regulations define practice support as any training, advice or assistance which supports a registered provider in the running of that provider’s childcare practice (this may include training, advice or assistance provided by an Agency during a quality assurance visit). The same regulations also define CPD as any training or other activity which is designed to enable a registered provider meet the requirements of either the EYFS or, in the case of childminders caring for older children, the requirements of Schedule 3 of the General Childcare Register. When ascertaining each individual childminder’s CPD needs we, the Agency will consider their length of experience as a childminder and their most recent Ofsted / Agency inspection grading, and will offer additional practice support/CPD above the minimum hours where appropriate.

 

Pre-registration training

tiney CMA will deliver a bespoke pre-registration training course for all prospective childminders wishing to register with the Agency. This course will be more than 18 hours long and will be conducted through a blend of online training modules and in-person training days. It will cover aspects of childminding practice including:

Mandatory training

tiney CMA will have systems in place to ensure that childminders registered with the Agency are notified when their mandatory training, including Paediatric First Aid and safeguarding training is due for renewal to ensure that all childminders within the Agency are fully up to date with the requirements for mandatory training. tiney CMA will send a reminder to childminders when their mandatory training is due for renewal.

 

How the agency will secure training and CPD that will help its childminders deliver quality learning, development and care against the principles and commitments of the EYFS

Training and CPD for childminders will be provided through tiney CMA. Childminders will be able to sign in to online training courses and complete them at a time that is suitable for them, as well as attending some in-person training and CPD.  Additional training and support will be offered to providers with particular development needs and childminders will also receive regular ideas through our app for activities to support the EYFS within their setting and in their local area.  tiney CMA will also work with Local Authorities to ascertain how agency childminders can access any training opportunities through their in-house training programmes.

 

How the Agency will monitor providers

During the first year of registration, prospective childminders will receive a pre-registration visit which enables the Agency to ascertain whether the candidate is ready for registration. Further to this they will receive a minimum of 2 visits in their first year of registration, one of which will be unannounced and one of which will be a full Quality Assurance visit.

After the first year of registration childminders will receive a minimum of one visit per year, which will be a full Quality Assurance visit. The Agency will conduct more visits than this if deemed necessary, for example if we have concerns about the quality of a childminder’s provision.

A written report will be made after each Quality Assurance visit. This will be made available to the childminder and the parents or carers of any children being cared for by the childminder. If additional monitoring visits are deemed necessary, an action plan will be formulated and agreed by the childminder.

We, the Agency will also have a support system available to all childminders registered with the Agency via the our app, which may also be used to monitor providers and work on any issues that may arise.

In addition, we will keep track of the childminder’s development through in-app feedback from families and other providers in the community.

 

It is the intention that the Agency will expand and become a national organisation in time. The Agency will ensure that quality is retained when we upscale by ensuring that there is a rigorous training programme in place for any staff member carrying out Quality Assurance visits. We will ensure that when a member of staff is carrying out their first QA visit that they are accompanied by an experienced member of the team.

The childminder agency’s arrangements for ensuring provision is of a sufficient standard

 

Clarification between monitoring and evaluation

The monitoring visits that the Agency carries out with childminders will enable the agency to gain a clear picture of what each individual childminding setting looks like by observing practice and the environment. We will then use this information to evaluate where that childminder is using the EYFS/Childcare Register requirements and our own Quality Assurance tool linked to the EYFS as a benchmark . Our evaluation will enable us to grade the childminder accordingly and produce an action plan for areas for development.

 

The agency’s quality assurance criteria against the EYFS

The agency will use the EYFS as the basis for all monitoring and quality assurance visits for Early Years childminders registered to the Agency. For childminders caring for older children the Childcare Register requirements will be used.

 

Details of the agency’s grading system

The agency will use a grading system in line with the existing Ofsted grading system:

           Outstanding – Grade 1

           Good – Grade 2

           Requires Improvement – Grade 3

           Inadequate – Grade 4

 

How the agency will report the outcome of its monitoring and quality assurance visits

A pro forma document will be used for monitoring visits and a separate document for Quality Assurance visits. Quality Assurance visits will happen on an annual basis and will provide childminders with their grading (as above). A detailed report on these visits with actions will be provided to the childminder and any parent or carer of a child that the childminder is caring for at the time of the visit. The report will be held centrally by the Agency and shared with prospective families where this is appropriate to do so. Monitoring visits will be carried out according to individual childminder’s needs whilst adhering to the minimum amount of visits as set out in the regulations. A shorter, monitoring report/action plan will be agreed with and be available to childminders shortly after the visit.

 

How the agency will track the quality of childminders and their improvement

Through our monitoring and quality assurance visits the agency can build up a picture of each individual childminder. Each childminder registered with the Agency will have their own profile which will be held centrally by the Agency. This will include details of monitoring and QA visits, records of the childminder’s progress and their training and CPD log. This will enable the Agency to track the progress of each childminder within the Agency and allow them to take action where required to ensure all childminders are making progress.

 

How the agency will demonstrate that childminders are improving outcomes for children

Our Agency childminders will be expected to record children’s starting points on entry to the setting and monitor and evaluate children’s progress thereof. The tiney Community Managers will be able to oversee the children’s records and tracking information to ensure that each child is making progress from their starting points. If children are not making sufficient progress the tiney Community Managers will work with the childminder to develop an action plan to address this.

 

How the agency will deal with childminders who consistently fail to meet a sufficient standard

All Early Years childminders registered with the Agency must comply with the requirements of the EYFS.  All “later years” childminders must comply with the requirements of the General Childcare Register.

The Agency will work with childminders who fail to meet a sufficient standard. A realistic timeframe for improvement will be actioned in accordance with the level of concern and a detailed action plan with targets for improvement will be completed. This could mean attendance at additional training or further monitoring and support visits. Ultimately, if a childminder continues to fail to meet a sufficient standard, their registration will be cancelled in accordance with our cancellation policy, which is set out in this Statement of Purpose.

 

The childminder agency’s arrangements for communicating the outcome of quality assurance visits to parents or carers of children who are cared for by its registered providers;

 

Parents or carers can find out about the quality assurance rating for our registered childminders on our website. Parents or carers of children who are being cared for by our registered childminders can access a copy of their childminder’s quality assurance report through a secure area of the website. Following a Quality Assurance visit parents or carers will be emailed the childminder’s report.

Communication Policy

The Agency understands the importance of effective communication. All clients of the Agency should feel free to question or discuss any issues with the Agency. Sensitive issues will be discussed confidentially, either by telephone or in a face-to-face meeting. If a person should wish to complain about either the Agency or a childminder working within the agency, they may refer to the Agency’s complaints policy and procedure.

tiney CMA will ensure that all relevant information is passed on to both childminders and parents or carers within the Agency in a timely manner. Most communication will happen via the messaging service on the tiney app.

 

The childminder agency’s procedures for safeguarding and promoting the welfare of children who are cared for by its registered providers

 

tiney CMA Safeguarding Policy

 

Policy intention

To safeguard children and promote their welfare the Agency will:

 

Agency safeguarding procedures

 

DBS checks for tiney employees

 

All members of the tiney team who have contact with children through home visits or elsewhere will be expected to hold a DBS check and will be requested to sign up to the Update Service. No member of staff can conduct a visit to a childminder’s home without a DBS clearance.

 

All new members of staff will receive a full induction and will be expected to attend safeguarding training as appropriate to their role.

The Agency will have a Head of Safeguarding. This is Sarah Read. Sarah has extensive experience in the Early Years sector and specifically with childminders and childminder agencies. Sarah was a registered childminder herself and also led on the strategic partnership work with the DfE introduction of Childminder Agencies whilst at 4Children.

Annaliese Hendry is the Designated Safeguarding Lead. Annaliese is a qualified primary school teacher with a specialism in Early Years and previously held the role of Designated Safeguarding Lead in a primary school.

In Annaliese Hendry’s absence, Lisa Holmes is the secondary Designated Safeguarding Lead. Lisa has a deep understanding of the EYFS Framework and its requirements and was previously Head of the Childminding and Nanny team at Morton Michel.

Concerns at registration

‘Childminder agencies may choose whether or not to register childminders and other providers’, states the DfE Guide for Childminder Agencies. Tiney will treat each application to register with its CMA on an individual basis. We will run new enhanced DBS checks (unless they have an enhanced home-based DBS check and are on the DBS update service) and Local Authority Checks for all applicants and members of applicant households over 16.

If any of the following concerns are flagged up, we will refuse the application and will provide information on how the individual can apply to Ofsted or another Childminder Agency for registration and signpost to other sources of support:

In the case of Local Authority Social Services checks, prior or current involvement with social services is likely to lead to an application being refused, but these will be reviewed on a case by case basis. If there’s potential that the children could be at risk, we will say no.

Where there is any question in regards to suitability, the safeguarding panel, chaired by the Head of Safeguarding, will meet regularly to discuss individual cases.

Disqualification

We will ensure we do not work with anybody who is disqualified from working with children.There are a number of reasons that a person may be disqualified from working with children, under the Childcare Act 2006 (full list here). These may be grouped under the following general headings:

• Grounds relating to the care of children

• Offences against children

• Offences against adults

• Inclusion on the list held by the Disclosure and Barring Service

• Living on or working on premises where a disqualified person lives or where a disqualified person is employed. This includes a provider or a nursery worker living in a household with a person that is disqualified

• Having registration refused or cancelled (this does not apply to a person whose registration as a childminder or childcare provider is cancelled in England for non-payment of fee after 1 September 2008)

• Offences include those committed overseas that, had the offence been committed in the UK, would disqualify that person from registration, regardless of how the offence is described in the law of the other country.

Identity checking

We are running video interviews for applicants. As such we are checking all documents at the in-person training.

Registration visits

At the CMA registration visit we will view copies of an applicant’s identification, registration and DBS documentation and all DBS checks for over-16 year olds in the household. At the registration visit to the applicant’s home we will follow up on any information that we haven’t seen and/or any concerns we may have to ensure that all necessary requirements are met.

 

Before the Registration Visit providers will conduct a full risk assessment of their environment and make modifications to make the premises safe and suitable for children. At the registration visit, tiney employees will review the risk assessment with them and review the premises. If further modifications are required, the provider will be expected to put these in place before they can be registered. A repeat visit will occur to ensure this has happened.

If, at the registration visit, a member of tiney staff has cause for concern in relation to children or vulnerable adults’ welfare or safeguarding, or the welfare of the public at large, then it is our duty to report this to the relevant authorities whether that be Ofsted, the relevant Childminder Agency, Local Authority Designated Officer (LADO) or the police.

Securing safeguarding training

All childminders registered with our CMA will be expected to demonstrate that they have attended safeguarding training within the last three years.

Any member of staff who comes into contact with children will also complete relevant training.

The Agency will notify them before the point at which their training is due for renewal, however the childminder is ultimately responsible for renewing safeguarding training.

For tiney staff and for agency-registered childminders, safeguarding training will be updated every three years, with updates where appropriate, in line with current legislation and guidance.

 

Compliance with EYFS welfare requirements

We expect all childminders registered with us to have an excellent working knowledge of the EYFS. All childminders will be expected to comply with the Statutory and Learning and Development Requirements of the EYFS. We reserve the right to report any childminder we suspect to be in breach of these requirements to Ofsted or the relevant Childminder Agency.

Prevent Duty

All CMA providers and members of the tiney staff team will have access to a copy of the Prevent Duty document. The Prevent Duty is covered in tiney’s initial training and all providers will complete the online government training module and provide evidence of completion before or at the Registration Visit. It is tiney’s responsibility to ensure that all providers are confident in being able to identify risks and know what to do in the case of a concern.

 

Procedures for handling concerns about the welfare of children

All childminders have a responsibility for the welfare of every child in their care and a duty to report any concerns that they have to the appropriate Local Authority safeguarding team. This responsibility rests with the childminder but tiney (part of tiney) CMA has a responsibility to report concerns if they believe this has not been done by the childminder.

It is a statutory requirement for our childminders to report any allegations or incidents to tiney CMA.

Procedure for suspension of registration

We will only suspend a childminder if there is reasonable belief of ‘risk of harm’ to a child. If an allegation is made, the Agency will make the decision to suspend the childminder with immediate effect and following this will contact the LADO. The Agency will follow the relevant Local Authority Social Services Procedures (MASH or equivalent) in the event of an allegation which involves suspension and will take advice from the Local Authority Designated Officer (LADO).

The childminder will be contacted by phone if a suspension is to take place. The suspension will take effect immediately. The Agency will also provide written notice to the childminder at the first opportunity following the suspension of their registration – by email followed up with a letter. If it is feasible for the suspension notification to be given in person by a tiney employee, we will do so.

At the moment at which we suspend a childminder, we will immediately contact the families of the children in that setting and ask them to pick up their children as soon as practicable. Wherever possible, a member of the tiney team will go to the provider’s property and remain there until all children in the provider’s care have been collected. We will then liaise with families to arrange alternative care by a tiney partner or other local tiney provider where possible.

As regulations set out, a childminder must not practise whilst they are suspended. The Agency is responsible for ensuring that any childminder who has been suspended by the Agency does not care for children during the period of suspension. The agency will use methods including phone calls and spot checks to ensure that childminders don’t look after children during the suspension period. Regulations are clear that a provider that does provide childminding whilst suspended commits an offence which may ultimately be prosecuted and, if found guilty, the provider may be fined.

 

The Agency will cooperate with any investigations that need to be carried out by the appropriate authorities during a period of suspension. If the childminder resigns before the investigation is complete the Agency will inform them in writing that the investigation will continue despite their resignation.

In the most serious cases, an Agency may need to cancel a childminder’s registration following a period of suspension and will follow the cancellation procedures as set out in the policy for cancellation of a childminder’s registration.

 

Suspension of the registration of a childminder carries an immediate loss of livelihood and it is important that Agency decisions in this area are checked by an independent body – as is the case when Ofsted suspends a provider. The childminders may exercise their right to appeal to a suspension by appealing to the Tribunal (Health, Education and Social Care Chamber). The Agency will provide any childminder who is suspended with details of how to appeal to the tribunal.

The flowchart below illustrates the actions to be taken when there are allegations about an agency registered childminder

 

The childminder agency’s arrangements for disseminating information to parents and prospective parents who are seeking information about childcare provision offered by registered providers of that childminder agency

 

The Agency will work closely with relevant Local Authority Family Information Services to ensure that the Agency has a presence on the FIS database and that Agency childminders can be promoted in this way.

Our Agency website will contain a profile including photos for each childminder registered with the Agency. The profile will include information about their setting, their provision for children, their qualification history and information about how to enquire about placing a child in their care.

tiney CMA will also promote services through social media and other online and offline tools such as newsletters, through local childminding networks and children’s centres, and partnerships with schools and other settings.

The childminder agency’s procedures for taking enforcement action in relation to a registered provider

 

Our Agency’s policy and procedures for taking enforcement action are detailed below and are referred to in two separate sections:

·          Cancellation of registration

·          Suspension of registration

Cancellation of a childminder’s registration

The Childcare (Childminder Agencies) (Cancellation etc) Regulations 2014 state that the Agency must cancel the registration of a person registered on the Early Years Register or the General Childcare register if it appears to the Agency that the person has become disqualified from registration by regulations under section 75 of the Childcare Act 2006. The Childcare (Disqualification) Regulations 2009 set out the grounds of which childminders are disqualified from registration.  

In addition, the Agency may cancel the registration of a person registered in the Early Years Register or the General Childcare Register on other grounds, for example if it appears to the Agency that the registration requirements have ceased to be satisfied or that the childminder has failed to comply with any other requirement imposed by regulations under the relevant Chapter of the Childcare Act 2006.

The Agency also reserves the right to cancel the registration of a childminder on business grounds, i.e. if the Agency no longer wishes to operate in a particular geographical area or if it needs to rebalance the number of type of childminders on its register but, in all cases, must follow the procedures set out in these regulations.

Procedure for cancellation of registration

Where the Agency proposes to cancel a childminders registration we will give the childminder written notice of our intention to do so. The notice of intention will state the reasons for the proposed cancellation and the notice period (if any) that will be afforded to the childminder.

The notice period for cancellation of a childminder’s registration will be dependent on the circumstances under which the cancellation is required.

If the cancellation of registration is for business reasons then the childminder will be given 28 days notice of cancellation.

If a childminder fails to comply with welfare requirements, an action plan with specified timescales will be agreed in order to enable the childminder to comply with the requirements. If these timescales are not met then a notice of intention to cancel registration will be given and the childminder will have a further 14 days to comply with requirements. If they do not comply within this timeframe, the registration will be cancelled with immediate effect following the 14 day notice period.

If it becomes apparent to the Agency that a childminder registered with the Agency has become disqualified from registration by regulations under Section 75 of the Childcare Act 2006, then cancellation will happen with immediate effect.

In addition to this, tiney operate a no tolerance policy in relation to breaches of certain requirements. If a childminder breaches any of the following EYFS requirements the cancellation policy will be enforced and in these circumstances cancellation will happen with immediate effect:

Written notice of cancellation will be given to the childminder and the Agency will be obliged to inform Ofsted or any other Agency that the childminder chooses to apply to register with of the details of the cancellation of that person’s registration.

 

Termination of registration by a Childminder

A childminder may give notice to the Agency if they wish to terminate registration with the Agency for whatever reason.

A childminder who wishes to terminate their registration must inform the Agency in writing and must give four weeks notice of termination. Any fees owed must be paid to the Agency before the end of the notice period. Any data held by the Agency will be made available for transfer within thirty (30) days.

 

The Agency will inform Ofsted or any other agency of any relevant information pertaining to the childminder’s potential registration with another body, should the childminder choose to apply elsewhere.

Suspension of a childminder’s registration

The Childcare (Childminder Agencies) (Cancellation etc.) Regulations 2014 set out when and how a childminder agency may suspend a childminder’s registration with that agency. In keeping with action which the Chief Inspector can bring against providers registered with Ofsted, the only ground for suspension is reasonable belief of ‘risk of harm’ to a child. This need not necessarily be direct harm caused by the action of a childminder and could instead include an inaction by a childminder which creates a risk of harm through an unsafe practice or part of the provider’s premises.

 

Procedure for suspension of registration

tiney Agency will only suspend a childminder if there is reasonable belief of ‘risk of harm’ to a child. If an allegation is made, the Agency will make the decision to suspend the childminder with immediate effect and following this will contact the LADO.

The Agency will follow the Local Safeguarding Children Board Procedures in the event of an allegation which involves suspension and will take advice from the Local Authority Designated Officer (LADO).

The childminder will be contacted by phone if a suspension is to take place. The suspension will take effect immediately. The Agency will also provide written notice to the childminder following the suspension of their registration – by email followed up with a letter.

As regulations set out, a childminder must not practise whilst they are suspended. The Agency is responsible for ensuring that any childminder who has been suspended by the Agency does not care for children during the period of suspension. The agency will use methods including phone calls and spot checks to ensure that childminders don’t look after children during the suspension period. Regulations are clear that a provider that does provide childminding whilst suspended commits an offence which may ultimately be prosecuted and, if found guilty, the provider may be fined.

 

The Agency will cooperate with any investigations that need to be carried out by the appropriate authorities during a period of suspension. If the childminder resigns before the investigation is complete the Agency will inform them in writing that the investigation will continue despite their resignation.

In the most serious cases, an Agency may need to cancel a childminder’s registration following a period of suspension and will follow the cancellation procedures as set out in the policy for cancellation of a childminder’s registration.

 

Suspension of the registration of a childminder carries an immediate loss of livelihood and it is important that Agency decisions in this area are checked by an independent body – as is the case when Ofsted suspends a provider. The childminder may exercise their right to appeal to a suspension by appealing to the Tribunal (Health, Education and Social Care Chamber). The Agency will co-operate with the tribunal during this process as appropriate.

For the duration of the childminder’s suspension, the Agency will offer support to their current parents to ensure continuity of provision for children. This may involve placement with another registered provider or signposting to the Agency’s partnership with myfamilycare.com. 

 

The childminder agency’s procedure for dealing with complaints

 

Agency Complaints Procedure

tiney CMA aims to provide a high quality service to its registered childminders, to parents and to children. However we appreciate that there may be times when someone feels the need to make a complaint.

Complaints could be made about the service provided by either the Agency itself or a provider who is registered with the Agency. This policy and procedure is in place to ensure the Agency deals appropriately with complaints and in a timely manner.

 

Complaints made by a registered provider or a parent about the agency

Step 1

Any complaint made by a registered provider or parent about the Agency should first be discussed with the Agency to see if the issue can be resolved without taking any further action.

Step 2

If the complaint remains unresolved we would request that the complainant put their complaint in writing to the Agency for investigation. The Agency will acknowledge the complaint in writing within seven days of receipt of the complaint. The Agency will investigate the complaint and will provide a written response within 28 days of the complaint being received. The Agency will inform all relevant parties of the outcome of the investigation in writing following the completion of the investigation.

Step 3

The Agency is registered with and regulated by Ofsted. Following step 1 and 2, if a complainant still feel their complaint is unresolved they can contact Ofsted:

Tel: 0300 123 1231

Website: www.ofsted.gov.uk

Complaints about a registered provider

Step 1

Each Agency registered childminder will have their own complaints policy which should be followed prior to the matter being raised with the Agency. Any complaint made by a parent about a childminder should first be discussed with the provider to see if the issue can be resolved without taking any further action. It should then be put in writing to the childminder who will follow their own complaints policy / procedure in order to try and resolve the matter.

Step 2

If the complaint remains unresolved at this stage, the parent should put their complaint in writing to the Agency, for investigation. The Agency will acknowledge the complaint in writing within seven days of receipt of the complaint. The Agency will investigate the complaint and will provide a written response within 28 days of the complaint being received. The Agency will inform all relevant parties of the outcome of the investigation in writing following the completion of the investigation.

How the complaints procedure is publicised

The Agency complaints procedure is outlined in the Statement of Purpose. It will be published on the Agency website and available in hard copy on request.

A description of any arrangements the childminder agency may have for offering parents alternative provision when one of its registered providers is unable to provide childcare as a result of sickness or for other reasons;

The Agency is currently partnering with www.emergencychildcare.co.uk to ensure there are emergency offerings for parents when registered providers are unable to provide childcare, for example in cases of sickness. We also believe that over time our network will be able to support each other to provide emergency support for each other.

 

A description of any additional services or facilities offered by the childminder agency.

tiney CMA is part of tiney, a B-corp organisation on a mission to raise the quality and accessibility of at-home childcare. The benefits and features of tiney’s service for childcare providers and families is extended to childminders who choose to register with tiney CMA and their families.  This includes services in addition to those already described in this Statement of Purpose, including:

  1. Our tiney app used by childcare providers and their families. It eliminates all the typical  headaches of managing childcare, including: instant chat between provider and families; simple online payments and statements; secure photos and videos; EYFS tracking and support; easily book extra care; dedicated customer support.

  1. Family billing: families engaged with registered providers pay through our app, which ensures childcare providers always get paid on time. Childcare providers can also log extra payments incurred (for example, late pick up fees, trips, etc.)

  1. Family online tiney account: families of registered providers create a family account with us, which ensures all key information about their child is stored securely  in one place, can be updated in a timely manner and can be accessed easily by their childcare provider.

  1. tiney CMA has a suite of key policy templates and support, which is freely available to all registered childcare providers for adaptation to their unique setting.

  1. tiney CMA providers all registered providers with free family contracts.