Live Music at Cool Cats
FAQs
THE EXPERIENCE
What can I expect from the Live Music at Cool Cats?
Cool Cats is a swanky live music lounge where sophisticated tippling and premium entertainment proudly co-exist. Live performances at Cool Cats are always an inclusive and captivating affair. Featuring an assembly of musicians at the forefront of genres like Blues, Jazz and R&B, guests are treated to soulful performances week in week out.
Where is the experience located?
The event will take place at The NCO Club, 32 Beach Road, Singapore 189764.
Does the experience take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue.
How long does the experience last?
The visit will take around 3 hours with a half an hour intermission.
Is it COVID secure and safe?
The experience is designed to be COVID safe. You can read the safety measures here.
Is there air conditioning?
Yes, the lounge is fully air conditioned.
Is the experience accessible for deaf people?
The experience is not designed for deaf people.
What accessibility options do we have for someone visually impaired?
There are no accessibility options for the visually impaired. The experience can be enjoyed without visual input.
Will there be strobe lights?
There may be strobe lights.
Will food and beverage be available on site for purchase?
Our menus can be viewed on our website – coolcats.sg and food can be purchased at additional cost at the venue.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Are there chairs available? Can I be seated during the experience?
Yes, the experience is seated.
Will restrooms be available on site?
Yes, restrooms are available on site.
Are there vegan or gluten free options available?
Vegan and gluten free options are not available. Our team will be able to propose alternatives for your dietary restrictions.
ACCESS
Do I need to wear a mask?
Masks are not required. This policy is subject to change in accordance with local regulations.
Do I need to arrive at the start of my scheduled session?
We would recommend our guests to arrive within 15 minutes of their reservation timing. If you are running late, please inform us by giving us a call and we’ll try to hold or reschedule your reservation depending on the availability.
What happens if I arrive late?
You can still attend the event and be seated, but may miss out on parts of the performance.
Can I bring animals?
No animals are permitted, apart from service animals.
Are service dogs allowed?
Yes.
Is there an age requirement?
As Cool Cats is a bar, please note that the minimum age for entry is 18 years old in accordance with the local drinking age.
Is there parking available?
Yes, parking is available at level B3 of South Beach development, accessible via Nicoll Highway.
What if the weather is bad?
Since it is an indoor event, the event is going to happen rain or shine.
What are the prohibited items at the experience?
Flash photography, alcohol, anything which may disturb the other patrons.
Are wheelchairs available to rent?
No.
TICKETS
Can I purchase a ticket at the event?
Yes, you may purchase tickets at the door, however it is subject to availability.
Where can I get tickets?
- On the Fever App, available on Google Play and Apple Store
- On the Fever website
Are refunds allowed? What is the exchange policy?
Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated via QR scanners at the door.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?
We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please contact us for more information. Make sure to include your ticket order number.
What are the official sellers for this experience?
Official tickets for Live Music at Cool Cats can only be purchased on the Fever website. Tickets are not available on any other website or ticketing platform.
Can I make a Group Booking?
If you would like to book for a group, please contact us to get in touch with your preferred attendance date and the size of your group.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Fever takes your safety very seriously. Please make sure to read the safety measures here.