Date of update: 13 December 2024
"Public Offer" means a public offer directed to an indefinite number of persons regarding the User's participation in the Customer's loyalty programme on certain conditions.
"Acceptance" means the User's actions aimed at accepting the terms of this Public Offer.
"Application/Mobile Application" means a software service developed by the Contractor for Apple iOS and Android mobile operating systems. The Application is published in the mobile application stores "Play Market" and "App Store" on behalf of the Contractor, which provides the Participant with access to personal data for editing and deleting them, to Bonuses, Programme offers and other Programme functionality.
"The "Contractor" means DLP GROUP Limited Liability Company, registered in Ukraine.
"Customer" means a company that implements a loyalty programme for the Users; issues bonuses; creates promotional offers for the Users; carries out marketing communication with the User through the Mobile Application; changes the information content of the Application.
"User/Participant" means an individual who has installed the Application on his/her mobile device and uses the Application in accordance with this Agreement.
"Registration" means filling in the appropriate form in the Application by the User, indicating the data required for identification.
"Authorisation" means the process of gaining access to the user's personal accounts by registering an account, including the account itself.
"Account" means the User's personal account in the Loyalty Programme, which provides the User with access to personal data for editing and deleting them, to Bonuses, Programme Offers, sessions and other Programme functionality.
"Reward" means incentives in the form of Bonuses, discounts, promotional prices for goods (services), in accordance with the conditions determined by the Contractor.
"Bonus" means a unit of account by which the cost of goods in the Customer's store may be reduced. The amount of Bonuses is unlimited for accumulation by the participants of the loyalty programme.
"Virtual card" (of the Loyalty Programmes) means a card automatically created in the Contractor's information system after the Participant installs the Mobile Application and passes the Authorisation process, with a unique number within the Programme, which is used by the Participant at the cash desks of the Customer's stores in the form of a matrix encrypted code (QR code or barcode) to accumulate and receive Bonuses and Offers.
"User's Mobile Number" means the mobile phone number of the Mobile Application User, which is used to confirm the participation of an individual in the Loyalty Programme for further use of the Mobile Application.
"Verified phone number" means a phone number that has been confirmed by the loyalty programme member by receiving an SMS with a confirmation code or a VoIP call from the programme.
"Mobile Application User/User" means a Loyalty Programme Member who has installed the Mobile Application and passed the Authorisation.
"Loyalty Programme Member/Participant" means an individual (personal data subject) who participates in the Programme in accordance with the established Rules and whose participation is confirmed by the Contractor.
"Loyalty Programme Offers" means special and/or promotional offers of the Programme, by fulfilling the conditions of which the Programme Member has the opportunity to receive, including, but not limited to, additional Rewards for their purchases. Programme Account means a set of data in the Contractor's information system on transactions of crediting and redeeming the Programme Member's Bonuses.
1.1. The User/Buyer's acceptance is:
- downloading the Mobile Application from Google Play or the App Store and passing Registration/Authorisation by verifying the Buyer's phone number by sending an SMS password or VoIP (entering the last digits of an incoming call);
- verification (confirmation of the phone number) in offline stores that are Partners of the Contractor.
1.2. By Acceptance, the User/Buyer confirms his/her full and unconditional agreement with all the terms and conditions of this Public Offer without any exceptions and limitations, and confirms that he/she has read its terms and conditions before making the Acceptance.
1.3. The Agreement is considered concluded from the moment of confirmation of registration/authorisation and/or verification of the phone number in the offline store of the Contractor's Partner.
1.4. The terms of this Agreement are a Public Offer and are brought to the attention of all Users by posting the Application, its terms are the same for all Users. The Parties acknowledge that this Agreement is legally binding in accordance with Art. 633, Art. 641, 642 of the Civil Code of Ukraine.
1.5. The terms of the Agreement can be found in the Mobile Application or by calling the Hotline.
1.6. When registering through any channel - Mobile Application, mobile phone - the Member can receive Bonuses and Offers only in electronic format, which means that the Bonuses and Offers of the Loyalty Programme are formed in electronic form and access to their list is provided on the Personal Page and in the Mobile Application.
1.7. When registering through the Mobile Application, the Member must necessarily indicate the mobile phone number, as it is a unique identifier and a universal communication channel for resolving any issues related to the receipt of Rewards from the Loyalty Programme.
1.8. The Contractor shall not be obliged to verify the data entered in the Registration Form and identify the Participant during his/her registration in the Programme, the Participant shall be fully responsible for the accuracy and/or reliability of the data provided and for the consequences caused by the provision of false and inaccurate data during the registration in the Programme.
1.9. One registered Programme Participant may be assigned no more than one Account in the Programme at a time. In case of detection of two or more Accounts with the same registered personal data and other data of the Programme Participant, the Contractor reserves the right to merge the Accounts and transfer Bonuses from other Participant's Accounts to one Account, which will be determined by the Contractor.
1.10. The Contractor reserves the right, in case of detection of Unauthorised Participation, to suspend or terminate participation in the Programme of any of its Participants, without prior notice to them, by blocking the Buyer's account. The Contractor shall not be liable for any losses or damages arising from such actions. In case of termination of participation in the Loyalty Programme, Bonuses and Offers on the relevant Account shall be blocked.
1.11. The Participant has the right to terminate his/her participation in the Programme at any time by sending a written notice of termination to the Contractor in paper or electronic form. The Participant's participation in the Programme shall be terminated from the moment the Contractor considers the said notice, and the Bonuses and Offers shall be cancelled, and the Participant shall no longer have access to the Account on the Personal Page and in the Mobile Application.
2.1. The Program Participant installs the Application by downloading it from the Play Market or App Store.
2.2. After successful installation of the Mobile Application, the Programme Member shall be verified by confirming the phone number from which the Authorisation is performed, agreeing to the Rules of Participation in the Loyalty Programme and the rules for using the Mobile Application, entering the number of his/her any available card and, if necessary, other data of the Member to confirm his/her participation in the Loyalty Programme.
2.3. The User of the Mobile Application has the opportunity to use the capabilities of the Programme, namely: view and accumulate Bonuses, use Offers and use Bonuses by scanning the Virtual Card (QR code or Barcode) from the screen of his mobile device with each purchase in the offline stores of the Contractor's Partners; view personal promotional offers; view virtual sales receipts for their purchases in the Customer's stores and the history of bonus movement, transfer the rest (change) for their purchases to the bonus account.
3.1. The Customer has the right to:
3.1.1. Unilaterally, for an unlimited period, suspend the operation of the loyalty programme, in particular, the accrual of bonuses, acceptance of bonuses as payment for goods, and the validity of promotional offers.
3.1.2. At its own discretion, unilaterally change the price of offers, the conditions for accruing bonuses and accepting bonuses as payment for goods, the terms of promotional offers.
3.1.3. Block the User's access to their own loyalty programme account;
3.1.4. Place in the Appendix information about advertising and marketing activities carried out or to be carried out by the Customer;
4.1 The User has the right to:
4.1.1. To require the Customer to fulfil the conditions and obligations stipulated by this Public Offer;
4.1.2. By using the Application, the User voluntarily agrees to participate in incentive, advertising, marketing and other activities aimed at promoting the Customer's services;
4.1.3. The User may manually delete his/her account(s) activated through the mobile application.
4.2. The User undertakes to:
4.2.1. Before accepting this Public Offer, read all its terms and conditions;
4.2.2. To read the information on the terms of the loyalty programme and information on the terms of promotional offers (their description), which is placed in the Appendix;
4.2.3. When registering with the Mobile Application and the loyalty programme, provide the Customer with complete and accurate information about themselves, which is necessary for the Customer to provide marketing services;
4.2.4. The User undertakes to use the Application solely for purposes related to personal use. Do not use third-party software or other technical means that affect the operation of the Application. The User is prohibited from decompiling the Application on their own or with the involvement of third parties, as well as from distributing, communicating and providing other persons with access to the Application, reverse engineering the Application or its individual elements;
4.2.5. The User undertakes not to disseminate false information about the Application, the Contractor and the Customer. The User guarantees that he/she will not take any actions aimed at causing damage to the Contractor, the Customer, mobile operators or other persons;
4.2.6. The User is personally responsible for the safety of the personal data specified in the Application in case of access to his/her mobile device by third parties.
5.1. The Contractor has the right to:
5.1.1. On its own behalf or on behalf of the Customer, send the User information about the functioning of the Application, information, advertising or push notifications, the phone number specified by the User, as well as post relevant information in the Application itself;
5.1.2. Control and edit the content of the Application;
5.1.3. At any time restrict or block the User's access to the Application without notifying the User;
5.1.4. At any time, terminate this Agreement unilaterally by blocking the possibility of using the Application;
5.1.5. With the consent of the Customer, amend the terms of the Public Offer by posting (publishing) a new version in the Appendix. The amendments shall enter into force from the moment of their posting (publication), unless another term of entry into force is additionally specified in their publication.
5.2. The Contractor is obliged to:
5.2.1. After receiving information about the transaction carried out by the User in the Customer's stores, make all calculations under the loyalty programme, in accordance with the terms of the loyalty programme;
5.2.2. In no way disclose information about the personal data of the Users.
6.1. The Contractor shall not be liable for the information content of the Application and for meeting the needs and expectations of the User.
6.2. The Contractor shall not be liable for any losses or damages arising from the use of the Application.
6.3. The Application may contain links or provide access to other websites and Internet networks (third-party websites) and information posted on these websites that is the result of intellectual activity of third parties protected in accordance with the legislation of Ukraine. The Contractor shall not be liable for any information posted on third-party websites to which the User gains access through the Application, including, without limitation, any opinions or statements expressed on third-party websites.
6.4. The User confirms that from the moment the User clicks on the link contained in the Application to a third party website, the relationship between the Contractor and the User is terminated, this Agreement does not apply to the User in the future, and the Contractor is not responsible for the User's use of the content, the legality of such use and the quality of the content posted on third party websites.
6.5. The Contractor shall not be responsible for the change or termination of the Customer's loyalty programme presented in the Mobile Application, as well as for any impact on the cashback accrual due to such changes.
6.6. The Contractor shall not be responsible for the change or termination of any special offers of the Customers.
6.7. The Customer/Contractor shall not be responsible for the quality of public communication channels and possible interruptions in the data transmission network (including, but not limited to, the global Internet) through which the Application is accessed.
1.1. The Customer and the Contractor respect the right of the Users of the Application to privacy and confidentiality and recognise the importance of protecting the information collected about them.
1.2. This Privacy Policy is a public document that covers all personal data (PD) processed by the Contractor (Personal Data Owner) and is developed in accordance with the current legislation of Ukraine on personal data.
1.3. The Contractor and the Customer will not collect, use or disclose your personal data other than as provided for in this Privacy Policy and the current legislation of Ukraine.
1.4. By using the Application, you agree to the terms of the Privacy Policy and give your voluntary consent (permission) to the processing of your contact information in accordance with the stated purpose of its processing, and confirm that the person has been notified of his/her rights and the purpose of collecting his/her contact information.
1.5. If any changes are made to the terms of this Privacy Policy, this shall be communicated in a clear, accessible form in the mobile Application.
2.1. The Contractor and the Customer receive your data by means of:
3.1 Mandatory information:
3.2. Additional information:
3.3 Information received from technical means:
4.1 We collect information to:
4.2 Information processing is carried out in accordance with the requirements of the current legislation of Ukraine.
5.1. You have the right to:
LLC "DLP GROUP"
Phone number: +38(095)218-84-37
Email: legal@uployal.net
Address: 1A Ruska St., Chernivtsi, office 306
7. Customer's Contact Information
Sole Proprietor: Vyacheslav Koluzayev
Phone Number: +38(050)637-83-52
Email: koluzaev1@ukr.net
Address: 25a Valentynivska St., apartment 83, Kharkiv, Saltivskyi district, 83