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LapBuddy AR

Experiential Design Project Proposal

Name : Ng Zheng Kai

Student ID : 0359424


Introduction

Project name: LapBuddy AR

Project Description:

The LapBuddy AR app is an interactive augmented reality tool designed to assist users in maintaining and troubleshooting their laptops. Aimed at non-technical users, this app provides easy, step-by-step visual guidance on performing essential laptop repairs and diagnostics without needing a technician.

Problem Statement:

Laptop maintenance and diagnostics can be daunting, especially for those lacking technical expertise. Many individuals struggle to troubleshoot common issues, leading to frustration and potential damage. This can result in unnecessary repair costs and downtime.

Project Objective:


Project Research

Product Service Description:

The Lapbuddy AR app offers a unique, hands-on service that empowers users to take care of their laptops independently through augmented reality technology. By merging real-time guidance with interactive AR visuals, the app provides step-by-step assistance for troubleshooting, repairs, and regular maintenance.

Target Audience

Laptop users

User Personas:

  1. David

  1. Abigail

  1. Sarah


User Empathy Map


User Journey Map


Proposed Solutions


Revamped User journey map


About laptop components

Dell G3 3500

  1. Base cover
  2. Power-adapter port
  3. Right Fan
  4. Heat sink
  5. Memory module (DIMM1)
  6. Memory module (DIMM2)
  7. System board
  8. Hard drive
  9. Battery
  10. Speakers
  11. Touchpad
  12. Touchpad bracket
  13. Display assembly
  14. Palm-rest and keyboard assembly
  15. M.2 2280 Solid-state drive in M.2 slot two
  16. Solid-state drive thermal shield
  17. M.2 2230 Solid-state drive in M.2 slot one
  18. Solid-state drive thermal shield
  19. Wireless card
  20. Left Fan
  21. I/O board
  22. Power button with fingerprint reader

Component

Description

Maintenance/Diagnostics Possibility

Base Cover

Protective cover for the underside of the laptop; shields internal components from dust and damage.

Easily removable for accessing internal components. Use the AR app to guide screw placement and alignment.

Power-Adapter Port

Connection point for the laptop's charger; supplies power to the battery and internal components.

Diagnosable for power issues. The app can check for physical damage or guide replacements.

Right Fan

Helps cool the internal components by expelling heat generated during laptop operation.

Easy to clean or replace. Use the app to show cleaning instructions and steps to remove and reinstall fans.

Heat Sink

Dissipates heat from the processor and other critical components via connected thermal pipes.

Occasionally cleaned or re-pasted with thermal compound. The app can highlight removal steps and paste application.

Memory Module (DIMM1)

One of two slots for Random Access Memory (RAM); temporarily stores data for quick access.

Simple to upgrade or replace. The app can provide instructions for installation and compatibility checks.

Memory Module (DIMM2)

Second slot for RAM, increasing multitasking and performance capabilities.

Simple to upgrade or replace. The app can provide instructions for installation and compatibility checks.

System Board (Motherboard)

Main circuit board housing the processor, connectors, and integrated components.

Perform diagnostics for power or display issues but recommend professional service for repair.

Hard Drive

Provides long-term storage for files, applications, and the operating system.

Less commonly replaced; diagnostics for performance issues can be shown in the app.

Battery

Supplies portable power to the laptop when disconnected from the power adapter.

Commonly replaced component. The app can show steps to safely disconnect, remove, and replace it.

Speakers

Produce audio output for multimedia and communication applications.

Replaceable when damaged. The app can guide removing the palm rest and detaching connectors.

Touchpad

Input device for cursor navigation and gesture-based commands.

Replaceable if it malfunctions. The app can walk through detaching the touchpad bracket and cable.

Touchpad Bracket

Secures the touchpad in place within the palm-rest assembly.

The app can guide removing this bracket during touchpad replacements.

Display Assembly

Houses the laptop screen, webcam, and associated electronics for video output.

Use the app to check for screen or hinge issues, but repairs are complex and often need professionals.

Palm-Rest and Keyboard Assembly

Provides a comfortable typing area; includes the integrated keyboard and touchpad.

Replaceable for worn-out keys or damaged palm-rests. The app can guide disassembly and cable reconnection.

M.2 2280 Solid-State Drive (Slot 2)

High-speed storage device connected via an M.2 slot; typically used for primary storage.

Frequently upgraded for performance or storage. The app can assist with identifying slots and compatibility.

Solid-State Drive Thermal Shield

A cover that dissipates heat from the SSD, ensuring stable performance during operation.

The app can show proper placement when replacing or upgrading SSDs.

M.2 2230 Solid-State Drive (Slot 1)

Smaller high-speed SSD for secondary storage, offering faster access speeds than a hard drive.

Frequently upgraded for performance or storage. The app can assist with identifying slots and compatibility.

Wireless Card

Enables wireless connectivity (Wi-Fi and Bluetooth) for the laptop.

Replaceable when connectivity issues arise. The app can guide antenna reconnections and slot identification.

Left Fan

Assists in cooling, working alongside the right fan to maintain optimal temperatures.

Easy to clean or replace. Use the app to show cleaning instructions and steps to remove and reinstall fans.


Visualisation

User flow diagram


App Wireframe


App mockup