Transportation Service Representative I at Oregon Dept of Transportation/DMV        March 2021-present

Communicate with and regularly assist customers with vehicle titling and registering, permitting, and plating; as  well as credentialing for licenses, permits, identification cards, endorsements and the addition of Real ID certification;  inspecting documents and applications for accuracy; administering non-commercial and commercial licensing  and endorsement tests; the calculation and collection of fees appropriate for transactions as well as proper cash  handling procedures.  Through training, self-evaluation, and metric-driven data analysis, I have grown  to be a top transaction processor while continuing to provide excellent and exemplary  customer service. Honored with the 2022 ODOT Excellence Award in Equity,  Diversity, and Inclusion; as well as appointed to the Diversity Action Team.   Additionally, executing policy and procedure with technology as acting Office Protocol Guide: reviewing and revising office protocols using an equity lens to align with policy & procedure, within compliance and optics of ADA accommodations, diversity related challenges, and cultural competency.

Mobile Technical Support at Lloyd Haynes and Associates                        August 2020-April 2021
IT support for clients on- and off-site/remotely for Win/Mac workstations:  investigation and troubleshooting, installation, repair, deployment of new equipment for medium to large business clients; managed company-wide workstation initial software setup and hardware installations; remote technical support and acted as on-call assistance via email and phone

Events & Promotions Manager at Crush, LLC                                                                  October 2013-August 2020
Management of booking;facilitation of event needs, including but not limited to catering, all technical support for registers, workstations, audio/visual equipment; content strategist for all social media presence, creation, management, and maintenance of website, all social media advertising, as well as external Liaison for business partnerships (Yelp, local print, etc); supervising staff of up to seven occupancy controllers

Digital Media Analyst at The Kroger Company (CB&S Advertising)                April 2012 – July 2016
Provide measurement strategy recommendations for upcoming campaigns based on historical data review and strategy knowledge, generate campaign reporting while ensuring data accuracy utilized both internally for decision-making as well as externally for validating spend and explaining campaign results to various audiences. Data analysis and trend tracking, complete data architecture for aggregated department datasets used for all reporting by Digital Media Insights; primarily through Excel with the creation of JSON and SQL additions

Interactive Media Trafficker/Digital Coordinator at CB&S Advertising                June 2010 – April 2012
Generate campaign reporting ensuring data accuracy for Media Planners & Buyers to make future campaign decisions, Manage creative assets and file structure/organization for department; Interact with site contacts regarding performance and implementation of campaign, Work with Media Planners/Buyers to establish best practices, as well as Account Managers

ADDITIONAL RELATED ROLES & SKILLS   (further job responsibilities and additional employment history available upon request)

Executive Director & Proprietor at Rose City School                                                                    June 2012 - Aug 2020
Instructor in movement & arts; branding/concepting; all admin/finance/marketing; graduating 200+ students

Owner/Proprietor at Apex Horizons Productions * on indefinite hiatus                         October 2004 - March 2020*
Event production, talent management, fundraising event realization, multiple monthly entertainment events, emcee/hosting talent, ticket sales and management, as well as talent facilitation for many performing arts; creation, management, and maintenance of multiple event and company domains/websites; newsletter distro to 5k+/month

Director of Marketing at Coldwell Banker (Southern California)                                        April 2005 - May 2007
Coordinated online listing maintenance on agent’s websites as well as online real estate websites; maintaining of each online listing, and tracking statistics, creation of marketing materials for agents, ordered promotional materials, consulted with agents and brokers on solutions to marketing and budgeting concerns

Owner at PrinterActive Media, Web/Design/Marketing                                                             September 1998 - present
Graphic design for print and online media, social network & email marketing, print advertising and website design