How do I update information in my account?

You may update much of the important information in your account without our assistance.  Specifically, your email addresses, mailing address, phone numbers as well as athlete shirt sizes and medical information, and payment options may be updated.  We will always request an updated t-shirt size at each registration.

How do I update SMS/Text information in my account or my swimmer’s account?

Why am I being charged for a swim meet before we attend the meet?

When a host team accepts our entry, we send them payment for our swimmers’ entries.  Shortly after this occurs, we post meet entry billing to our swimmers’ accounts.  Our swimmers are responsible for paying for meet entries that they COMMIT to attend, not those that they are actually ABLE to attend.  Our billing system allows us to bill on a rolling basis, as the entries are made, rather than at specific times during the season.

How do I see what I have paid on my account so far this year?

Login to your account & navigate to “$My Invoice/Payment” from the left side menus.  While in the invoices tab, click the Billing History link.  This section provides a list of monthly invoices including amount paid, account balance, and the status of the invoice.  In this case, “paid in full” means that the INVOICE has been paid in full.  Your account may be billed for remaining swimmer fees (October & November) and meet fees as the season progresses.

How can I see if my credit card is “on file”?

Login to the website.  Navigate to My Account and select the tab “Payment Setup”.   If you have chosen to have a CC on file, you will see the card(s) available.  For each card, there are two options:

You may select/deselect each of these options. To have your card automatically charged and avoid late fees, it is ideal to select both options.

Why is there a late fee on my account?

The billing and payment system allows 15 days from the time of billing to make a payment.  Your account will ALWAYS be billed on the 1st of the month.  This means that any meet fees that have been posted during the month will bill on the next 1st of the month.  You then have until the 15th to pay the bill.  On the 16th, the system will automatically charge a $15 late fee if your account balance is not zero.  Think of it like a credit card – charges may be posted throughout the month, you get the bill on a certain date and you have until a set date to pay the bill before incurring penalties.


How can I avoid late fees?

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