COVID-19 RESOURCES

One-stop-shop government resources in response to COVID-19, and where and how to access them

*This document will be updated as announcements are made and information is made available.


Last updated April 9th, 2020

Table of Contents

  1. Who can I call for support?
  2. Canadian Emergency Response Benefit (CERB)
  3. Employment Support
  4. Child Care Support
  5. Support for Seniors
  6. Housing Support
  7. Tax Deferrals/Breaks
  8. Medical Support
  9. Food Insecurity
  10. Youth, Student & Recent Graduate Support
  11. Support for Businesses
  12. Non-Profit Financial Aid
  13. Canadians Abroad

Who can I call for information or to ask a question about financial

support from the Government right now?

Federal

1-800-O-Canada (1-800-622-6232)

Canada Revenue Agency        

1-800-959-8281 help with MyAccount

1-800-387-1193 help with benefits


You can also call the constituency office of your Member of Parliament (MP).
They can often help answer questions and get information to you.

In Ward 13, your MP is Hon. Bill Morneau
Constituency Office (Toronto):

430 Parliament Street, Toronto, Ontario, M5A 3A2

Email: Bill.Morneau@parl.gc.ca 

Telephone: 416-972-9749

Fax: 416-972-9891

www.bmorneau.liberal.ca

Provincial
(ONTARIO)

Government of Ontario
Call: 1-888-789-4199 (Ministry of Children, Community and Social Services – they handle benefits and financial help for Ontarians)

You can also call the constituency office of your Member of Provincial Parliament (MPP). They can often help answer questions and get information to you.

In Ward 13, your MPP is Suze Morrison

Constituency Office:

329 Parliament St., Toronto, Ontario, M5A 2Z3

Email: SMorrison-CO@ndp.on.ca 

Tel: 416-972-7683

Fax: 416-972-7686

Email: www.suzemorrison.ca

Municipal
(TORONTO):

Public Health Toronto
Call if you have questions about COVID-19
8:30 a.m. – 8 p.m.
Telephone: 416-338-7600
TTY: 416-392-0658
Email: PublicHealth@toronto.ca

311 Toronto
Call if you have questions about City Services
Outside City limits: 416-392-2489
Telephone: 311
Email: 311@toronto.ca

2-1-1

Call 2-1-1 for information about support in your community

CANADIAN EMERGENCY RESPONSE BENEFIT (CERB)

Updates from the federal government in response to COVID-19 can be found here.

Updates from the Ontario government in response to COVID-19 can be found here.

Updates from the City of Toronto in response to COVID-19 can be found here.

I have lost income due to COVID-19, should I apply for CERB or Employment Insurance (EI)?

As of April 6, there is just one starting application site for EI sickness and CERB. If you have stopped working because of COVID-19, the Canada Emergency Response Benefit (CERB) may provide you with temporary income support.

The CERB provides $500 a week for up to 16 weeks.

This benefit applies to:

  • Parents who must stay home without pay to care for children who are sick or at home because of closures.
  • Those who need to take sick leave
  • Those who are ill, in self-isolation or quarantine
  • Those who are caring for someone who is sick with COVID-19
  • Workers who are still employed but are not receiving income, or workers who have lost their job and meet the following additional criteria;
  • Have ceased working for at least 14 days within the four-week period during which you will receive a CERB payment for reasons relating to COVID-19;
  • Individuals who are at least 15 years old
  • You have not voluntarily quit your job; and
  • You are not receiving income from employment or self-employment; benefits from a provincial plan for pregnancy or adoption and any other income identified by the government
  • You must also have earned at least $5,000 in 2019 or in the past 12 months (maternity, parental, or adoptions benefits count)

Learn more about the Canada Emergency Response Benefit including eligibility, and how to apply here.

How do I apply for the Canada Emergency Response Benefit (CERB)?

If you have not already applied for EI, you can apply for the CERB. You can do this with the CRA or with Service Canada, but not both. A few questions will guide you to the right form for you.. Answer the questions under Get Started, on the Canada Emergency Response Benefit page.

There are two ways to apply:

  • Online with CRA My Account
  • Over the phone with an automated phone service -1-800-959-2019 or 1-800-959-2041

If you can, get ready to apply by setting up a MyAccount with the Canada Revenue Agency and giving your banking information for direct deposit. Another way to set up direct deposit can be through your bank if you use online banking.

I have lost my job due to COVID-19 and submitted an EI claim, do I have to resubmit to CERB?

If you are not yet receiving EI benefits, your application will automatically be assessed for the Canada Emergency Response Benefit. You do not need to send in a new application.

What if my regular EI benefits were lower than $500/week, will I be brought up to the $500 week for duration of CERB

Yes

EMPLOYMENT SUPPORT

Updates from the federal government in response to COVID-19 can be found here.

Updates from the Ontario government in response to COVID-19 can be found here.

Updates from the City of Toronto in response to COVID-19 can be found here.

I am worried about being fired because I can’t go into work

Provincial

The Provincial government has conducted an overview of the Employment Standards Amendment Act which provides job-protected leave to employees in isolation or quarantine Opens in new window due to COVID-19, or those who need to be away from work to care for children because of school or daycare closures or to care for other relatives. More information can be found here. 

My employer can’t pay me but I haven’t been laid off. What support is available for me?

                                

                        

                

         

Federal

Wage Subsidy for Employers

Ask your employer if they have looked at the temporary Canada Emergency Wage Subsidy program.

  • Eligible for businesses whose revenues have decreased by at least 30% as a result of COVID-19– regardless of sector or number of employees.
  • For workers, the subsidy will cover up to 75% of salary for the first part of $58,700, providing workers with up to $800 per week.
  • Employers will apply through the Canada Revenue Agency My Business Account portal.
  • Employers cannot get the Wage Subsidy for workers who are getting the CERB

I’m not sure that my employer is following the rules.

                                

                        

                

         

Federal

Do you work in any of the following:

  • A bank
  • Air transportation including airlines and airports
  • Telephone, cable or tv services
  • Marine shipping or ports
  • Rail or road transportation across provincial borders                                
  • Other federally-regulated work: https://www.canada.ca/en/employment-social- development/programs/employment-equity/regulated- industries/apply-labour-standards.html

If yes, you are likely covered by the federal labour code. You can find out more about your rights here.
                                
If you have more questions, call 1-800-O-Canada (1-800-622-6232)
                                        

Provincial

If you work for another kind of employer, you should be covered by provincial or territorial rules. Check this link or call the toll-free number for Ontario:  1-800-531-5551

I’m self-employed. What benefits do I get?

Federal

Do you pay yourself a salary with payroll deductions including EI premiums?

Yes: It sounds like you may be eligible for EI Sickness benefits, but because there is a big backlog you may want to apply for the Canada Emergency Relief Benefit. See the information above.                                        

No: You should apply for the Canada Emergency Relief Benefit (CERB). See the information above.        

Good to know: Self-employed workers can opt-in to Employment Insurance special benefits including Sickness benefits. But you have to pay-in for 12 months before collecting benefits. If you have a computer, you can learn more about how to apply to be covered by the EI special benefits here: https://www.canada.ca/en/services/benefits/ei/ei-self-employed-workers.html 

Do you have Children?

Yes: Make sure you are receiving any Canada Child Benefit and GST Credit that you are entitled to. These are going to be topped up soon. See the information below.                 

No: Depending on your income, you might still qualify for the GST Credit or the Canada Workers’ Benefit. If you have a computer, you can check online here: https://www.canada.ca/en/revenue-agency/services/child-family-benefits.html

I receive OW/ ODSP benefits, which is significantly less than the Canadian Emergency Response Benefit, is there any additional funding for me?

Ontario Works and ODSP recipients can access emergency benefits by calling their caseworker.

Emergency benefits for COVID-19 related expenses are the same for both programs: up to $100 for single individuals and up to $200 for families.

CHILD CARE SUPPORT

Updates from the federal government in response to COVID-19 can be found here.

Updates from the Ontario government in response to COVID-19 can be found here.

Updates from the City of Toronto in response to COVID-19 can be found here.

Do you have a child under the age of 18?

Federal

Increasing the Canada Child Benefit

The federal government is providing an extra $300 per child through the Canada Child Benefit (CCB) for 2019-20. This will mean approximately $550 more for the average family. This benefit will be delivered as part of the scheduled CCB payment in May. Those who already receive the Canada Child Benefit do not need to re-apply. Ensure you have filed 2018 taxes to receive this. Apply here.

If you have an employer, you can ask them if they offer paid family leave, or will use the new federal wage subsidy to keep you on the payroll while you work different hours or work from home. Your employer can find out about that subsidy here.

Provincial

The provincial government is providing a one-time $200 payment per child up to 12 years of age, and $250 for those with special needs, including kids enrolled in private schools.

Are you an essential or critical service worker with a young child?

Provincial & Municipal

The City of Toronto has received authorization from the Province of Ontario to open licensed child care centres to provide care for children of essential and critical service workers. Learn who is eligible and how to apply here.

SUPPORT FOR SENIORS

Updates from the federal government in response to COVID-19 can be found here.

Updates from the Ontario government in response to COVID-19 can be found here.

Updates from the City of Toronto in response to COVID-19 can be found here.

Do you need to access your RRIF?

Federal

Reduced minimum withdrawals for Registered Retirement Income Funds (RRIF)

The Canadian government is reducing the required minimum withdrawals from Registered Retirement Income Funds (RRIFs) by 25% for 2020.

More information can be found here.

Are you a senior in need of additional funding?

Provincial
$75 million in urgent additional support for 194,000 low-income seniors by proposing to double the
Guaranteed Annual Income System (GAINS) maximum payment to $166 per month for individuals and $332 per month for couples for six months, starting in April 2020. More information can be found here.

Are you a senior experiencing food insecurity?

The Friendly Neighbour Hotline helps low income seniors by picking up and dropping off groceries. You can contact them for help at 1-855-581-9580. This service is available in 180 languages.

HOUSING SUPPORT

Updates from the federal government in response to COVID-19 can be found here.

Updates from the Ontario government in response to COVID-19 can be found here.

Updates from the City of Toronto in response to COVID-19 can be found here.

I don’t qualify for EI or CERB, but I still need to pay my rent/ my bills. What do I do?

It has become clear that the benefit won’t reach many vulnerable people including those without status – such as migrant workers or newcomers and refugees, students relying on seasonal work, or those in the “gig” economy who have seen most, but not all of their income disappear.

Currently there is no new funding for these groups, but the Federal government has announced intentions to extend financial aid to Canadians working reduced hours but don’t qualify for a program meant to provide emergency income support. We will continue to update this resource as we receive more information.

For now, call your MP and let them know that you need support now. In Ward 13, your MP is Hon. Bill Morneau. He can be reached at:  

Email: Bill.Morneau@parl.gc.ca

Telephone: 416-972-9749

Fax: 416-972-9891

www.bmorneau.liberal.ca

I’m having trouble keeping up with my residential rent. Is there help for me?

Provincial

Evictions moratorium

The province has suspended evictions (approving new ones or enforcing evictions) in the current health emergency. This is the number for the Ontario Landlord Tenant Board that handles tenants’ rights: 1-888-332-3234.

In some communities, you may be able to get a low-cost loan to help cover your rent:

If you are having trouble paying rent due to lost income from COVID-19, check out our financial supports resources.

The Toronto Rent Bank Program, administered by Neighbourhood Information Post (in partnership with the housing help centres across the City of Toronto, funded by the City of  Toronto), is available to any low-income household who is not able to make April rent payment as a result of the pandemic.  They will provide interest-free loans to eligible households with a very flexible repayment plan.

To accommodate the changing needs of low-income tenants in this period, the Rent Bank Program has removed the in-person interview requirement.  Loan repayments are also deferred for three months.  

Tenants who need assistance with April rent payment, should call 416-924-2543 and leave a message. Neighbourhood Information Post’s office is closed but staff continue to provide services  remotely.  Phone messages are returned within 24 hours.  Intake will be conducted on the phone.  NIP will do its best to process payments (payable to landlords) as soon as possible.

Are you a Toronto TCHC tenant whose income has been impacted by COVID-19?

Municipal

Toronto Community Housing will be flexible and work with market rent and rent-geared-to-income tenants. CHC will recalculate rent for rent-geared-to-income tenants, based on employment income changes due to COVID-19, and will work with market rent tenants on rent deferment plans on a case-specific basis. To request a rent adjustment (RGI) or a deferral (market), tenants need to fill out a form (attached) and return it to TCHC.  Tenants can obtain the form by:

Do you live in a privately owned rental unit?

Municipal

The City directed social and affordable housing providers to be flexible, exercise discretion and work with tenants. While the City has no power to direct landlords, all property owners are strongly urged to find ways to help tenants to stay in their homes and to proactively communicate with tenants about options, if available.

Rent resources

The City of Toronto has compiled a thorough list of resources and support for tenants during the COVID-19 pandemic on their website.

The Federation of Metro Tenants’ Associations are keeping track of service changes at the City of Toronto. FMTA’s City of Toronto COVID-19 Service Updates list provides current information about any changes to City funded services. They also run the Toronto Tenant Hotline and can be reached at 416-413-9442 and fmta@torontotenants.org 

Housing Stabilization Fund

This emergency housing fund is available for recipients of Ontario Works (OW) or the Ontario Disability Support Program (ODSP). This fund can help with costs associated with rent, moving, bed bugs, electricity or rent arrears. To apply for this fund, OW and ODSP recipients must talk to their caseworker.

Do you need help paying your electricity, hydro or natural gas bill?

Municipal

Customers behind on electricity or natural gas bill and face having service disconnected may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). Find more information about LEAP here.

There are also special customer service rules available for low-income households. Customers need to meet certain criteria to qualify for these programs. Ontario Electricity Support Program (OESP) Customers of an electricity utility and in a lower-income home may qualify for a reduction on your electricity bill through this program.

Municipal

Toronto Hydro’s Customer Care team is available to help with billing concerns and payment options for electricity bills. Financial assistance programs are available to help those experiencing financial hardship. Electricity disconnection has also been suspended.

Toronto has suspended the disconnection of Hydro services during the Covid-19 pandemic. This measure will remain in place until July 31, 2020.

Provincial

Time-of-use hydro pricing – Starting March 24, residential and small business hydro customers will pay the off-peak rate (10.1¢/kWh) no matter what time of day the electricity is consumed. The Government of Ontario has indicated this will be in place for at least 45 days. This pricing will be applied automatically – no customer action is required. Some customers may receive a bill before their utility or unit sub-meter provider is able to implement the price change, in which case they will receive a credit on the following bill.

TAX DEFERRALS/BREAKS

Updates from the federal government in response to COVID-19 can be found here.

Updates from the Ontario government in response to COVID-19 can be found here.

Updates from the City of Toronto in response to COVID-19 can be found here.

GST credit for low-income Canadians

Federal

The federal government will provide a one-time payment by early May 2020, that will double the maximum annual GSTC payment amount.

  • Average of $400 for singles, and $600 for couples
  • Ensure you have filed 2018 taxes to receive this

More information can be found here.

Extra time to file income tax returns

Federal

Extra time to file income tax returns

The federal government is deferring the filing due date for the 2019 tax returns of individuals. For individuals (other than trusts), the return filing due date will be deferred until June 1, 2020. We will also allow any new income tax balances due, or instalments, to be deferred until after August 31, 2020 without incurring interest or penalties.

More information can be found here. 

Extended Grace Period for Municipal Property Tax & Utility Bills

Municipal

Extended Grace Period for Property Tax & Utility Bills

The City of Toronto is offering a 60-day grace period for property tax payments and utility payments. More information can be found here.

MEDICAL SUPPORT

Updates from the federal government in response to COVID-19 can be found here.

Updates from the Ontario government in response to COVID-19 can be found here.

Updates from the City of Toronto in response to COVID-19 can be found here.

Do you believe you have symptoms of COVID-19?

Provincial

Self assessment tool

If you think you have coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment to help determine how to seek further care. The assessment tool can be accessed here.

Is your mental health struggling?

Municipal

211: Residents who need to access, or are seeking information on, social and community supports and services, should call 211 for non-emergency requests and information.

Distress Centres of Greater Toronto: Provides 24-hour support, 7 days a week to individuals at risk. Provides emotional support and suicide prevention + intervention + postvention service agency. To contact, call 416-408-HELP(4357) or visit https://www.torontodistresscentre.com/

More resources available at https://www.kristynwongtam.ca/covid19 

FOOD INSECURITY

Updates from the federal government in response to COVID-19 can be found here.

Updates from the Ontario government in response to COVID-19 can be found here.

Updates from the City of Toronto in response to COVID-19 can be found here.

A comprehensive and current list of Toronto food banks including their location and hours of operation is available here.

A comprehensive and current list of drop-in spaces still open and serving takeaway meals can be found here.

The Friendly Neighbour Hotline helps low income seniors by picking up and dropping off groceries. You can contact them for help at 1-855-581-9580. This service is available in 180 languages.

The Stop continues to hold Food Bank hours Monday and Friday between 12 - 3 p.m. They are also hosting a takeaway meal program Monday, Tuesday, Thursday and Friday, 9 - 10 a.m. for breakfast and 12 - 1 p.m. for lunch. The Stop is located at 1884 Davenport Road.  

The 519 is providing a daily free takeaway meal service at 519 Church St. This service is available Monday to Friday between 1 - 4 p.m. and Saturday and Sunday at 12.30 p.m.

YOUTH, STUDENT & RECENT GRADUATE SUPPORT

Updates from the federal government in response to COVID-19 can be found here.

Updates from the Ontario government in response to COVID-19 can be found here.

Updates from the City of Toronto in response to COVID-19 can be found here.

Are you a college or university student and was counting on a summer job to pay tuition in the fall. What do you do?

Federal

CERB

If you have worked  for pay (including self employment or gig-work) in 2019 or in the last 12 months and made at least 5K, and have gone at least 14 days without pay in March 15,  you might be eligible for the Canada Emergency Relief Benefit (CERB). See the information above.

Are you a student or a recent graduate who accesses Canada Student Loans?

Federal

A moratorium on the repayment of Canada Student Loans

Effective March 30, the Canadian government is placing a six-month interest-free moratorium on the repayment of Canada Student Loans for all student loan borrowers. No payment will be required and interest will not accrue during this time.

Students do not need to apply for the repayment pause. More information can be found here.

Are you a student or young person who is having difficulty finding employment due to COVID-19?

Federal

Canada Summer Jobs program has been expanded to help employers hire summer staff and provide young Canadians access to jobs. Canada Summer Jobs employers will be providing a subsidy of up to 100% to cover the cost of hiring students and young people aged 15-30. The temporary changes to the program for this year include:

  • An increase to the wage subsidy, so that private and public sector employers can also receive up to 100% of the provincial or territorial minimum hourly wage for each employee
  • An extension to the end date for employment to February 28, 2021
  • Allowing employers to adapt their projects and job activities to support essential services
  • Allowing employers to hire staff on a part-time basis

More information can be found here.

Are you a student or recent graduate who accesses OSAP?

Provincial

OSAP loan and accrual relief
The provincial government is providing six months of Ontario Student Assistance Program (OSAP) loan and interest accrual relief for student borrowers, in partnership with the federal government. More information can be found here.

Are you a student experiencing food insecurity?

Students can fill out an application form with Food Exchange to have food delivered or a plan of action created. You can apply here.

SUPPORT FOR BUSINESSES

Updates from the federal government in response to COVID-19 can be found here.

Updates from the Ontario government in response to COVID-19 can be found here.

Updates from the City of Toronto in response to COVID-19 can be found here.

Are you a small business?

                

                        

                

         

Municipal

The Mayor’s Economic Support & Recovery Task Force has launched immediate actions, including extending the grace period for property tax and utility bills, pledging no layoffs of City employees due to the cancellation of City programs, establishing a contingency fund to support businesses and affected groups, and more. Please visit here for more information.

The City of Toronto is actively soliciting feedback from businesses about how the COVID-19 pandemic may be impacting your business, and what information or supports would you find most helpful at this time.  Your feedback will help the City provide timely information and supports for you, your employees and your clients.  The survey will only take a few minutes to complete. Please do not include any personal information in your responses. You can fill out the survey here.

Federal

Office of the Prime Minister – Details on the Prime Minister’s plan to Mobilize Industry to fight COVID-19.

Business Credit Availability Program – A $10 billion fund administered by Business Development Canada and Export Development Canada 

Resources for Businesses – A list of resources on topics such as supporting employees, financial implications and business preparedness, business travel and events, and exporting and international business

Employment and Social Development Canada – A list of resources of Benefits and Services on topics including employment insurance, work-sharing program, the labour program and federally regulated workplaces, and the repayment of student loans

Canada’s COVID-19 Economic Response Plan provides an overview of the Federal Government’s announced support for Canadians and Businesses

Support for Businesses topics include:

  • Supporting Canadian Businesses Through the Canada Account
  • Helping Businesses Keep Their Workers
  • Flexibility for Businesses Filing Taxes
  • Ensuring Businesses have Access to Credit
  • Supporting Financial Market Liquidity

Provincial

Ministry of Heritage, Sport, Tourism and Culture Industries – The Ministry has convened a series of advisory groups with leading sector stakeholders.

Ministry of Finance – The Cabinet Committee will be performing consultations with big and small businesses across the province.

Office of the Premier – New legislation to come on job protections for workers who take leave from work

Office of the Premier  – An overview of the Employment Standards Amendment Act which provides job-protected leave to employees in isolation or quarantine due to COVID-19, or those who need to be away from work to care for children because of school or daycare closures or to care for other relatives

I am a small business owner, and I am having trouble paying my rent

Neither the Provincial or federal government have committed to any rent freezes or deferrals for small businesses.

If you are a small business owner, Toronto Association of Business Improvement Areas (TABIA) has compiled a list of financial resources, in the form of tax breaks and deferrals to help you get through the next couple of months  here.

The Retail Council of Canada has compiled a list of resources and frequently asked questions. Access the list here.

We encourage you to complete this City survey to share how the COVID-19 pandemic is impacting your business, and what information or supports you  and your employees need. The Mayor’s Economic Support & Recovery Task Force is focused on quickly determining what supports and stimulus work needs to be done, working with industry partners to identify actions to support businesses, workers and residents. Learn more about the Economic Support & Recovery Taskforce here.

Are you a business or organization that needs financial support to hire young people?

Federal

Canada Summer Jobs program has been expanded to help employers hire summer staff and provide young Canadians access to jobs. Canada Summer Jobs employers will be providing a subsidy of up to 100% to cover the cost of hiring students and young people aged 15-30. The temporary changes to the program for this year include:

  • An increase to the wage subsidy, so that private and public sector employers can also receive up to 100% of the provincial or territorial minimum hourly wage for each employee
  • An extension to the end date for employment to February 28, 2021
  • Allowing employers to adapt their projects and job activities to support essential services
  • Allowing employers to hire staff on a part-time basis

More information can be found here.

Government compiled resources for small businesses

The Government of Canada has shared a number of resources for small businesses during this time:

Further Resources for small businesses

Find an FAQ for small businesses and retailers here.

NON-PROFIT FINANCIAL AID

Updates from the federal government in response to COVID-19 can be found here.

Updates from the Ontario government in response to COVID-19 can be found here.

Updates from the City of Toronto in response to COVID-19 can be found here.

Workers Action Centre Hotline

Precarious workers who are having challenges navigating the government benefit websites and finding non-profit relief can contact the Workers Action Centre Hotline at 416-531-0778 or 1-855-531-0778 for referrals and support.

Relief for sex workers

Maggie’s Place has set up a relief for sex workers who have lost their income due to a reduction in appointments in recognition that precarious workers have limited or no access to government emergency benefits. People can apply for this fund here.

Black Community Emergency Support Fund

Black Lives Matter has organized the Black Community Emergency Support Fund to distribute one-time stipends of either $125 or $250 to Black people living across the G.T.A. You can apply for the stipend here.

Emergency Survival Fund for LGBTQ2S artists, performers and tip based workers

Glad Day Bookshop has organized the Emergency Survival Fund for LGBTQ2S artists, performers and tip based workers in recognition that many queer and trans people rely on income that cannot be traced back to an employer, so government benefit packages will not cover their loss of income. Glad Day has a grant and no-interest loan relief program available for LGBTQ2S artists, performers and tip-based workers. If eligible, you can apply here.

TO Artist COVID-19 Response Fund

Toronto Arts Council and Toronto Arts Foundation recognize that the 30,000 artists living in the City of Toronto have lost their income during COVID-19. TO Artist Covid- 19 Response Fund has been established to help artists (musicians, actors, writers, dancers, community and visual artists) who are not eligible for E.I. or CERB. Professional artists must provide proof of lost income, have a permanent address in the City of Toronto and be a citizen, permanent resident or approved refugee claimant. If eligible, you can apply here.

CANADIANS ABROAD

Updates from the federal government in response to COVID-19 can be found here.

Updates from the Ontario government in response to COVID-19 can be found here.

Updates from the City of Toronto in response to COVID-19 can be found here.

Are you currently a Canadian abroad struggling to finance your way back to Canada?

Federal

Canadians outside the country who are directly impacted by COVID-19 will be able to apply for an emergency repayable loan to facilitate their return to Canada and to cover basic essential needs while they work towards their return. Each application will be assessed according to their specific situation and needs.

More information can be found here.

Source: Borrowed extensively from a compiled resource by Jennifer Robson, Associate Professor of Political Management, Carleton University using public information. You can read the original document here.


EMPLOYMENT INSURANCE

Did you pay into EI, and have worked at least 700 hours in the last 52 weeks?

Yes

No

Have you been laid off due to COVID-19 related work closures?

Employment Insurance (EI)

Please Note:

If you have already applied for EI Regular benefits but are not yet receiving benefits, you will automatically be assessed for the CERB.

Step 1: Ask your employer for a RECORD OF EMPLOYMENT (ROE). They will either give you a paper copy or send an electronic copy directly to Service Canada.

Step 2: Apply as soon as possible (even if you don’t have your ROE yet). If you can apply online (computer or mobile phone) go here. 

If you can’t apply online, call 1-800-O-Canada (1-800-622-6232).

Important to know:

  • March 27: SERVICE CANADA OFFICES ARE NOW CLOSED. We are waiting to hear how the government will help people without a computer and internet.
  • You can prove your identity to the government faster online if you use online banking through your bank or credit union.
  • As of April 6, there will just be one application site for EI and CERB. you won’t have to pick between them.

More information can be found here.

Provincial

  • You can apply for the Emergency Assistance Program through Ontario Works, which is for those who do not have financial resources to meet basic living expenses. Apply here.

Federal

Beginning in April you will be able to apply for the Canada Emergency Response Benefit (CERB)

Who is covered?

  • Those who have lost their job(s).
  • Those who are sick, quarantined, or taking care of someone who is sick with COVID-19.
  • Parents who must stay home without pay to care for children who are sick or at home because of closures.
  • Wage-earners, contract workers, and self-employed individuals who would not otherwise be eligible for Employment Insurance (EI).
  • Workers who are still employed, but are not receiving income.
  • You must also have earned at least $5,000 in 2019 or in the past 12 months (maternity, parental, or adoptions benefits count) and you must have 14 days in a row of no income in each 4-week period of the CERB.

Step 1: Get ready to apply

If you can apply online (computer or mobile phone) go to and make sure you have a

MyAccount with the Canada Revenue Agency.

If you can’t apply online, there will be a dedicated 1-800 number you can call. Keep listening to the news or, in early April, call 1-800-O-Canada (1-800-622-6232).

As of March 27, Service Canada offices are closed. We are waiting to hear how the government will help people without a computer and internet.

Important to know:

  • Due to an anticipated  high volume of requests, the government is requesting you enroll in the CERB based on your birthday:

April 6th: January, February and March birthdays

April 7th: April, May and June birthdays

April 8th: July, August and September birthdays

April 9th: October, November and December birthdays

The date you apply will not impact when you receive CERB funds.

  • There is no need to re-apply for CERB if you applied for EI after March 15th. You will be automatically enrolled on April 6th.
  • You DO NOT need a doctor’s note for COVID-19.
  • By law, you are eligible if you had at least $5,000 in income from work (employment or self-employment), EI maternity or parental benefits or Quebec’s parental benefits program QPIP in the last year; AND you have had no income from employment, self-employment, any EI benefit or QPIP for at least 14 days in a row.
  • You can prove your identity to the government faster online if you use online banking through your bank or credit union.

Are you unable to work because you are ill or in self-quarantine?

EI Sickness Benefits

Benefits are available. Here’s how to apply:

Step 1: Ask your employer for a RECORD OF EMPLOYMENT (ROE). They will either give you a paper copy or send an electronic copy directly to Service Canada.

Step 2: Apply as soon as possible (even if you don’t have your ROE yet)

To apply online (computer or mobile phone) go here. If you can’t apply online, call 1-833-381-2725*

*This line is overloaded right now.

Important to know:

  • You DO NOT need a doctor’s note for COVID-19.
  • March 27: SERVICE CANADA OFFICES ARE NOW CLOSED. We are waiting to hear how the government will help people without a computer and internet.
  • You can prove your identity to the government faster online if you use online banking through your bank or credit union.
  • As of April 6, there will just be one application site for EI sickness and CERB. you won’t have to pick between them.

More information can be found here.

Beginning in April you will be able to apply for the Canada Emergency Response Benefit (CERB)

Who is covered?

  • Those who have lost their job(s).
  • Those who are sick, quarantined, or taking care of someone who is sick with COVID-19.
  • Parents who must stay home without pay to care for children who are sick or at home because of closures.
  • Wage-earners, contract workers, and self-employed individuals who would not otherwise be eligible for Employment Insurance (EI).
  • Workers who are still employed, but are not receiving income.
  • You must also have earned at least $5,000 in 2019 or in the past 12 months (maternity, parental, or adoptions benefits count) and you must have 14 days in a row of no income in each 4-week period of the CERB.

Step 1: Get ready to apply

If you can apply online (computer or mobile phone) go to and make sure you have a

MyAccount with the Canada Revenue Agency.

If you can’t apply online, there will be a dedicated 1-800 number you can call. Keep listening to the news or, in early April, call 1-800-O-Canada (1-800-622-6232).

As of March 27, Service Canada offices are closed. We are waiting to hear how the government will help people without a computer and internet.

Important to know:

  • Due to an anticipated  high volume of requests, the government is requesting you enroll in the CERB based on your birthday:

April 6th: January, February and March birthdays

April 7th: April, May and June birthdays

April 8th: July, August and September birthdays

April 9th: October, November and December birthdays

The date you apply will not impact when you receive CERB funds.

  • There is no need to re-apply for CERB if you applied for EI after March 15th. You will be automatically enrolled on April 6th.
  • You DO NOT need a doctor’s note for COVID-19.
  • By law, you are eligible if you had at least $5,000 in income from work (employment or self-employment), EI maternity or parental benefits or Quebec’s parental benefits program QPIP in the last year; AND you have had no income from employment, self-employment, any EI benefit or QPIP for at least 14 days in a row.
  • You can prove your identity to the government faster online if you use online banking through your bank or credit union.

Are you unable to work because you are caring for someone who is critically ill?

EI Caregiver Benefits

Step 1: Ask your employer for a RECORD OF EMPLOYMENT (ROE). They will either give you a paper copy or send an electronic copy directly to Service Canada.

Step 2: Apply as soon as possible (even if you don’t have your ROE yet)

To apply online (computer or mobile phone) go here. If you can’t apply online, call 1-833-381-2725*

*This line is overloaded right now.

Important to know:

  • March 27: SERVICE CANADA OFFICES ARE NOW CLOSED. We are waiting to hear how the government will help people without a computer and internet.
  • You can prove your identity to the government faster online if you use online banking through your bank or credit union.

What you could receive:

  • Between 15 and 35 weeks of payments (directly into your bank account) worth up to 55% of your usual pay or $573 per week, whichever is less.

More information can be found here.

Federal

Beginning in April you will be able to apply for the Canada Emergency Response Benefit (CERB)

Who is covered?

  • Those who have lost their job(s).
  • Those who are sick, quarantined, or taking care of someone who is sick with COVID-19.
  • Parents who must stay home without pay to care for children who are sick or at home because of closures.
  • Wage-earners, contract workers, and self-employed individuals who would not otherwise be eligible for Employment Insurance (EI).
  • Workers who are still employed, but are not receiving income.
  • You must also have earned at least $5,000 in 2019 or in the past 12 months (maternity, parental, or adoptions benefits count) and you must have 14 days in a row of no income in each 4-week period of the CERB.

Step 1: Get ready to apply

If you can apply online (computer or mobile phone) go to and make sure you have a

MyAccount with the Canada Revenue Agency.

If you can’t apply online, there will be a dedicated 1-800 number you can call. Keep listening to the news or, in early April, call 1-800-O-Canada (1-800-622-6232).

As of March 27, Service Canada offices are closed. We are waiting to hear how the government will help people without a computer and internet.

Important to know:

  • Due to an anticipated  high volume of requests, the government is requesting you enroll in the CERB based on your birthday:

April 6th: January, February and March birthdays

April 7th: April, May and June birthdays

April 8th: July, August and September birthdays

April 9th: October, November and December birthdays

The date you apply will not impact when you receive CERB funds.

  • There is no need to re-apply for CERB if you applied for EI after March 15th. You will be automatically enrolled on April 6th.
  • You DO NOT need a doctor’s note for COVID-19.
  • By law, you are eligible if you had at least $5,000 in income from work (employment or self-employment), EI maternity or parental benefits or Quebec’s parental benefits program QPIP in the last year; AND you have had no income from employment, self-employment, any EI benefit or QPIP for at least 14 days in a row.
  • You can prove your identity to the government faster online if you use online banking through your bank or credit union.