TITLE: Front Desk Volunteer

REPORTS TO: Membership & Volunteer Coordinator 

STATUS: Volunteer; 3hrs/week

UPDATED: July 2023

WHAT ARE WE LOOKING FOR IN A FRONT DESK VOLUNTEER? Front Desk Volunteers cultivate a warm and welcoming environment at Generator by greeting members and guests with a positive and energetic attitude. They help members and guests navigate systems, policies, and procedures at Generator. They also perform cleaning, organizing, and administrative tasks to support Generator’s safe and efficient operation.

HOURS

This position requires one 3-hours shift each week for a total of 12 hours of volunteering each month. Volunteer shifts occur during Generator’s open hours; see the application for specific shift options.

WHAT ARE THE DUTIES AND RESPONSIBILITIES FOR THIS POSITION?

• Attend mandatory volunteer training (orientation and a shadowing shift)
• Be available at the front desk to ensure proper sign-in of all members and guests, and to be available for those with questions.
• Provide support and customer service to Generator members and guests; if Volunteers are unable to help, they take steps to connect the members or guest with someone else who can
• Perform cleaning duties outlined for your designated shift
• Help members reserve equipment via the Google Calendar when they are unable to themselves
• Answer phone calls and take messages for staff
• Perform administrative tasks and side projects when all other duties are completed, as assigned by manager

WHAT ARE THE SKILLS AND EXPERIENCES THAT WOULD HELP SOMEONE SUCCEED IN THIS ROLE?

• Passion for Generator’s mission
• Retail and customer service experience
• Written and verbal communication skills
• Emotional intelligence, cultural competency
• Being a self-starter; there will often be downtime in this position and volunteers should be able to find ways to help when their manager isn’t available to provide them a task or direction
• Compassion; volunteers should understand the demands of a small nonprofit and that the human resources are not always available to tackle projects immediately or efficiently

HOW ARE VOLUNTEERS SELECTED?

Volunteers are selected by a panel of Generator staff based on:

• Qualifications, skills and experiences listed above
• Availability
• Commitment to Generator’s mission and willingness to serve this creative community

COST

Volunteers are also Generator members. In exchange for their commitment to serving Generator’s community, volunteers receive a subsidized membership (see pricing on our website). Volunteer Membership is required to be a volunteer at Generator.

Generator is committed to fostering an inclusive community that represents a diversity of backgrounds, experiences, and perspectives. Candidates across all markers of identity (age, race, gender, ability, communication styles, etc.) are highly encouraged to apply.