FAQS
How much time in advance should I arrive to the event?
You can find information on the opening times for the concert you are attending in the overview section of each concert sales page. Concerts start on time, and you must be seated before the performance starts. No entry to the concert is permitted after the show has started. Please note that tickets cannot be exchanged or refunded.
What happens if I arrive late?
Should you arrive late, you will not be allowed entry and you will not be refunded. Please arrive on time as no late entry is allowed under any circumstances out of respect for the musicians.
What does it include?
Your ticket includes entry to a music concert surrounded by LED candles.
How do I know where my seat is?
Your seat belongs to a specific zone depending on the chosen visibility. Once you arrive at the event, you will show your ticket and an usher will guide you to your seating zone. Seats will be assigned on a first-come, first-served basis (always within your ticket's zone).
Do I need to print my ticket?
You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.
What is the photo or video policy during the performance?
No photography or video of any kind is permitted during the performance except for the last song. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.
Can I bring my child?
All guests must be 8 years old or older to attend. Anyone under the age of 18 must be accompanied by an adult.
Can I use my phone during the performance?
Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.
Can I go to the bathroom during the performance?
Out of respect for the musicians and the audience, you will not be able to leave your seat except in case of emergency.
Are beverages available?
These will depend on the concert hall where the event is taking place. As a general rule, no beverages are available at the venue and no food or drink is allowed inside the venue. You may bring water with you.
Can I bring animals?
No animals are allowed under any circumstances. Please contact us filling this form if you plan to bring a service animal.
Will there be more sessions in the future?
You can see all the Candlelight concerts currently available on our website www.feverup.com and in our App.
Can I purchase a ticket at the event?
No tickets are available at the event for purchase. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Are refunds allowed?
No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us to change your ticket.
Are the candles safe?
Please note that for the security of attendees all candles will be flameless.
(Candlelight Spring program only) Are all the decorated flowers live, or are they artificial?
All flowers used to prevent hay fever and other allergies are decorative artificial flowers.
Candlelight Photo
What is “Candlelight Photo”?
This package offers a unique photo experience, exclusively available to guests who purchase it. You'll have the opportunity to have your photo taken in a specially designated area we've set up. As a souvenir, you'll receive a printed picture in a polaroid style. Each purchase offers 1 instant picture.
Can I buy “Candlelight Photo” photos at the venue?
Photos can be purchased at the venue, provided we haven't reached the sold-out threshold. Photo opportunities may not be available due the time limitations before the start of the concert. Customers who purchase the photo opportunity via the website when they purchase their concert tickets enjoy priority over those who make on-site purchases. On-site purchases are limited to credit card transactions only – no cash will be accepted.
When is my picture taken?
Your photo will be taken prior to the event, and the photo experience will conclude 10 minutes before the concert starts. Please ensure you arrive at least 40 minutes prior to the beginning of the concert to allow us sufficient time to take your photo.
When do I get my results?
You will have the opportunity to choose your picture before it is printed. Our staff will be responsible for printing them during the concert, allowing you to collect your pictures at the exit afterward. Please ensure, before leaving, that you have your physical pictures with you, as we will be unable to retain any pictures for you.
In the event that a user forgets about the experience and leaves without taking their pictures, we regret that we won't be able to provide a refund or reschedule the opportunity
Where do I have to go to have my picture taken?
The venue staff will provide explanations about the photo experience once you are inside the venue where it is located. Please do not hesitate to approach any of our staff members if you have any questions.
How do I show proof that I have purchased the photo opportunity?
You will have a QR code emailed to you; this will be in a separate email from your concert ticket confirmation. Please have your QR code validated by the photographer at the venue in order for us to take your picture.
Are refunds allowed?
Refunds are not permitted unless the photo opportunity is canceled for internal reasons. In such an event, you will receive a refund for the purchased photo opportunity.