PRIVACY POLICY & NOTICE

1. General Description

We are LH GLOBAL LIMITED ("we", "us" and/or "our") and we own and operate the Louis Limited website, platform, portal and/or mobile application (the "LL Platform"), which serves as a comprehensive knowledge-sharing platform including but not limited to mentorship programs and community engagement and all other websites, software, platforms, programs, social media pages or apps, portals and/or applications owned by or used in relation to the "Louis Limited" business name and brand ("Services"). The full scope and terms & conditions relating to the Services can be found in our Term and Condition.

If you are under the age of 18, you may not use our Services. We do not knowingly collect, maintain, or sell information from minors under 18.

2. Collection and Use of Personal Data

Personal Data is information that relates directly or indirectly to you, who is identified or identifiable from that information or from that and other information. This includes any sensitive personal data, religious belief or any other beliefs.

We collect Personal Data you choose to provide, e.g., through registrations, applications, surveys, communications with us and in connection with your enquiries. For example, you may choose to provide information related to you in connection with a business inquiry or promotion. In addition, we may gather information about you automatically through your use of the Services and how you use the Services.

Providing Personal Data of Other Persons

In the event you provide to us (via the Services or otherwise) Personal Data of or relating to other persons, you represent, warrant and undertake that you have obtain such person's consent to provide their Personal Data to us in such manner.

3. Personal Data that we may collect

The Personal Data that we collect and process include the following:

1. Full Name;
2. Date of Birth;
3. Nationality/ Citizenship;
4. National registration identity card number;
5. Gender;
6. Biometric data
7. Sexual orientation;
8. Race, ethnic origin and religious beliefs;
9. Postal address;
10. Telephone number (home, mobile, office);
11. Email address;
12. IP address;
13. Images of you (still / recording)
14. Contact preferences;
15. Age;
16. Employer details and / or supporting documents;
17. Occupation;
18. Educational background;
19. Economic situation;
20. Professional status;
21. Health status;
22. Marital status;
23. Residential status;
24. Geolocation Data;
25. Physical or Digital Signatures;
26. Financial data such as bank account and payment card details, suitability information, personal income, account balance, credit scores and tax information;
27. Usage information such as device identifiers, operating system and version, carrier and network type, internet protocol addresses ("IP address"), browser type and language, device type, referring and exit pages and uniform resource locators (date and time, amount of time spent on particular pages), referring URL, pages visited and time spent on the site, what features of the Services you use or visit, purchases, and similar information regarding your use of the Services;
28. Activity data, such as purchases/sales, amount, type of transaction, time and data, and similar activity through the Services;
29. Tracking data collected using first and third-party cookies, pixels, web server logs, web beacons, and similar data collection and tracking technologies, such as IP address, browser, type, internet service provider ("ISP"), platform type, device type.
30. Service providers and partners, such as fraud risk assessments and protection, identify verification, credit records, payment processing information, ad campaign information (e.g., the ads you click on), and data from other users (e.g., you appear in a contact list provided to us);
31. Social media and connected services, such as information from your interactions with our social media platforms, our Community, and from services that you connect with us, such as when you link, connect, or log into your Account through social media, Google, or Apple;
32. Third-party analytics services, such as demographic data, mobile and internet usage, analyses of performance metrics, reports regarding your activity and use of the Services; and
33. Publicly available data, such as contact information, public records, and information you have designated as publicly available on other sites.

(collectively, "Personal Data")

The list of Personal Data stated above is not exhaustive and may include other personal data depending on the nature of your usage of the Services.

4. How we use your Personal Data

We collect, use, disclose, and otherwise process your Personal Data for, among others, the primary purposes to set up your account, process trades and provide the Services to you. In addition, we may collect, use, disclose and otherwise process your Personal Data for the following purposes:

1. to onboard you as a customer, including identity verification, credit or anti-money laundering checks, or other due diligence efforts;
2. to reach out to you in relation to matters relating to your use or enjoyment of the Services;
3. to optimize and customize your user experience with the Services and any other product or service offerings;

4. to provide you with the Services which you (or the company that employed you) have signed up for and maintain our Services, including processing payments and manging accounts;
5. to keep you posted on our latest services or product announcements and upcoming events;
6. conducting market research for statistical, profiling and statistical analysis for the improvement of Services provided to you;
7. send you promotional materials, updates, and marketing communications
   (with opt-out options);
8. to share your Personal Data with third party providers (located within and outside of your jurisdiction) for the purposes of (but not limited to) promoting third party services, allowing you to claim benefits, discounts, deals, or other incentives made available to you by the Services;
9. to facilitate your use of the forum to communicate with the community;
10. to ensure the integrity and consistent operation of the Services;
11. to protect our Services against cyberattacks, criminal activity, identity theft, or investigation of suspicious activity;
12. to comply with our legal obligations, including but not limited to as part of conducting routine audits of our Services, fraud prevention and tax reporting;
13. to enforce our terms and policies;
14. to protect our users;
15. to determine effectiveness of features and campaigns;
16. to monitor, support, analyse and improve our Services;
17. for security and verification purposes; and
18. for any of the purposes relating to the above

(collectively, "Purpose") 

We and our third-party service providers (located within and outside of your jurisdiction) may share the Personal Data with each other and use it consistent with this Privacy Policy & Notice, this also includes combining it with other information to provide and improve any products and services offerings. Any and all Personal Data collected will be stored in servers located within and outside your jurisdiction.

You hereby agree and understand that the purpose of such collection and retention and otherwise processing of Personal Data is towards our partnering / assisting you in your usage of the Services. In order to assist you with other functions and products in the future, we will retain your data even after you temporarily stop subscribing to the Services. By filling in your Personal Data on the Services, you expressly consent for the retention of the same.

5. Impact Resulting from Failure to Supply Data

The failure to supply Personal Data we request from you or withdrawal of your consent to process some or all of your Personal Data may affect our ability to deliver optimised user experience service to our registered users. In addition, failure to provide certain essential or obligatory Personal Data may result in you unable to use the Services or certain functions on the Services.

6. Disclosure of Personal Data

Personal Data provided to us will generally be kept confidential but you hereby consent and authorize us to provide or disclose your Personal Data to the following categories of parties, which may be located within and outside of your jurisdiction:

1. any person or authority to whom we are compelled or required to do so under law;

2. our business partners, affiliates and sponsors that provide benefits, discounts, deals, or other incentives to users of the Services;

3. members of our Group companies and their affiliates;

4. our auditors, consultants, accountants, lawyers or other professional advisers;

5. sub-contractors or third-party service or product providers as we may determine to be necessary or appropriate;

6. other users or members of the public – should you elect to post content on our Service’s forums, message boards, chat features, profile pages, blogs, or any other service that permits the posting of information and content, such information will be accessible to any individual who can view that particular page or service. If you opt to share content via your linked social media account, the shared content will be visible to your social media connections, other users of the platform and the social media service provider. If you choose to share information using the share function, you authorise us to facilitate the sharing of the information you have selected, and you understand that the use of shared information will be governed by the social media provider’s privacy policy; and

7. market research firms, third party marketing entities, and technology solutions providers.

7. Protection of Personal Data

We take the necessary precautions, both administrative and technical, for purposes safeguarding your Personal Data against loss, theft, misuse and unauthorized access, disclosure, usage, alteration or destruction. However, no such measure is ever 100% effective, so we do not guarantee that your Personal Data will be secure from theft, loss, or unauthorized access or use, and we make no representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such information.

8. Retention of Personal Data and Access

We may retain the Personal Data and that of other individuals that you provide to us for a reasonable period having regard to the Purposes for which the personal data was collected. We will cease to retain the Personal Data as soon as it is reasonable to assume that the purpose for which that Personal Data was collected is no longer being served by retention of the personal data, and retention is no longer necessary for legal or business purposes, and at all times subject to prevailing legal requirements.

9. Data Transfer & Sharing

Where we consider it necessary or appropriate for the purposes of data storage or processing or providing any service or product on our behalf to you, we may transfer your Personal Data to another member of our Group companies or third-party service or product providers within or outside the country in which we are established, under conditions of confidentiality and similar levels of security safeguards. These third parties include:

1. Payment Processors: To securely process transactions;
2. Service Providers: For website hosting, data analysis, and customer support;
3. Marketing Partners: For targeted advertising and communication; and
4. Legal and Regulatory Authorities: When required by law to comply with legal
   obligations.

Notwithstanding the above, we reserve the right to disclose or transfer your Personal Data to third parties in the event of any reorganisation, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including as part of bankruptcy or similar proceedings).

10. Your Rights of Access and Correction

Access and change your information

You have the right to request access to and correction of Personal Data about you held by us and in this respect, you may:

1. check whether we hold or use your Personal Data and request access to such data;

2. request that we correct any of your Personal Data that is inaccurate, incomplete or out-of-date;

3. request that your Personal Data is retained by us only as long as necessary for the fulfilment of the purposes for which it was collected;

4. request that we specify or explain our policies and procedures in relation to data and types of Personal Data handled by us;

5. communicate to us your objection to the use of your Personal Data for marketing purposes whereupon we will not use your Personal Data for these purposes. Your non-consent may curtail our ability to perform some or all of the Purposes for which we have first collected your Personal Data; and

6. withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period.

All request of access and correction of Personal Data relating to you shall be submitted to us in writing via email to our Privacy Officer (details at the end of this notice). Please note that a data access request that is too general or broad in nature may result in us being unable to process your request. We may also request you to provide further information and/or document to verify your identity or authority in relation to the data access and/or data correction request.

Where appropriate, we may charge a processing fee in relation to your data access and/or data correction request in accordance with the fees chargeable under the relevant and applicable laws.

Limit access to your device data

You may request us to limit the processing of your Personal Data by way of disconnecting LL Platform’s access to certain stored device information through your device’s settings. For instance, you can withdraw permission for the LL Platform to access your contact list or photo gallery.

11. Your Rights of Withdrawal

Withdraw the consent 

If you have an Account, you may withdraw your consent to our processing of your Personal Data at any time by contacting us (see Clause 14 below). If you withdraw your consent to any or all use, collection, disclosure, transfer and/or processing of your personal information or do not consent to the collection of your personal information by us, we may not be able to provide or continue providing you with all features or aspects of our existing Services. Please note that withdrawing consent does not affect our right to collect, use, transfer, process and disclose personal data where such collection, usage and disclosure without consent is permitted or required under applicable laws in any jurisdiction.

Delete your account and/or your personal information

You may delete your Account at any time through the relevant settings of the LL Platform, and your personal information will be deleted in the normal course of business pursuant to our current data retention practices. Subject to contractual or legal restrictions, you may also request to have all your personal information deleted by contacting us (see Clause 14 below).

We will retain and protect your data until it is no longer necessary for the provision of our Services or until your Account is deleted, except where we are required by law to retain your Personal Data for a longer period. The necessity to retain data is determined on a case-by-case basis, taking into account factors such as the nature of the data, the purpose for which it was collected and processed, and relevant legal, compliance, or operational retention requirements.

Upon your instruction to delete your data, you will lose access to the Services. Additionally, we will, to the extent required by legal or compliance needs, delete content you have posted, such as photos and comments, which will not be recoverable. Information shared about you by others is not considered part of your account and will not be deleted.

12. Cookies

We and/or our affiliates collect information about you by using cookies, tracking pixels and other technologies to better understand, customize and improve user experience with our services and offerings through the Services, as well as to manage our advertising. Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser.

13. Analytics, Tracking and Online Advertising

We may use third-party advertising and analytics services to better understand your online activity and to provide you with content that is relevant to your interests and preferences. These services collect information about your use of our Services and other websites and online services over time through cookies and other tracking technologies. The data collected may include your IP address, web browser, mobile network, pages viewed, time spent, links clicked, and conversion information.

We and our third-party partners use this information to, among other things, analyse and track data, determine the popularity of content, and deliver targeted advertisements on our Services and other platforms. Analytics companies may also provide advertising-related services to us such as reporting, attribution, analytics, and market research. By accessing and using the Services, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Notice.

You should also review your mobile device settings and controls for features that allow you to opt out or opt in to having certain information collected for behavioural advertising purposes. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Services. We do not advertise on behalf of specific securities or investment options on our Services.

14. Other Matters

If you have any questions regarding this policy, please contact the following:-

We reserve the right to update and amend this Privacy Policy & Notice from time to time. Any material changes will be posted with the updated Privacy Policy & Notice. Any continued usage of any of our Services shall constitute consent to the latest version of the Privacy Policy & Notice as provided and updated on the Services.

This Privacy Policy & Notice may be provided in various different languages. In the event of conflict between the different versions, the terms and interpretation of the English version shall prevail.