Privacy policy
This Privacy Policy is developed in accordance with the Federal Law from July 27, 2006 No. 152 of the Federal Law "On Personal Data" and the Regulation: the EU General Data Protection Regulation ("GDPR") of the European Union, which entered into force on 25.05.2018. This privacy policy establishes the rules for the use by the Limited Liability Company ŽUTI TAXI and affiliated persons of personal information received from persons using products and services of ŽUTI TAXI in particular, the mobile application “Žuti Taxi - Vozači”, ”Žuti Taxi”.
Terms and Definitions
1. In this privacy policy, unless the text expressly requires otherwise, the following terms will have the following meanings:
"Company" - Limited Liability Company ŽUTI TAXI, Reg. No 4200234490005, Tax Reg. No 200234490005, address of location: Bana Mateja Ninoslava 18, 71000 Sarajevo, Bosnia & Herzegovina, represented by the director Jasmin Zajko, acting on the basis of the Charter;
"Application" - a software package for the automation of the dispatch taxi service “ŽUTI TAXI", as well as the entire set of related products, including applications for drivers Žuti Taxi - Vozači, passengers Žuti Taxi, a set of ancillary services;
"Contract" means any agreement and / or agreement, including the license agreement entered into with the User, information about which is available in the Application.
"Personal data" means any information relating directly or indirectly to the User and / or third parties, information about which is provided by the User using the Application.
"User" means any physical or legal person or individual entrepreneur using the Application in any amount and with which the Agreement is concluded.
2. All other terms and definitions found in the text of the Privacy Policy are interpreted in accordance with the Agreement, the Treaty and the laws of Bosnia & Herzegovina.
3. Names of headings (items) of Privacy policies are intended solely for the convenience of the Privacy Policies text and do not have literal legal meaning.
4. The confidentiality policy is developed and should be interpreted in accordance with the law of Bosnia & Herzegovina.
5. Use of the Application means the User's consent to the Privacy Policy and its terms.
Introduction
Using the services of the "company", you trust us with your personal data. We are doing our best to justify this trust. In particular, we want all users to understand how the "application" works with information. The Company's Privacy Policy specifies what data we collect, how it is processed and transmitted, and what restrictions users can configure. We recommend you to read this document, which contains the main provisions of our Privacy Policy, including information about what kind of data we collect and when and how we use them.
Collection and use of data
Scope of application The Privacy Policy describes how the "company" and affiliated companies collect and use personal data to provide services to users. The policy applies to all users of applications, websites, functions and services of the "company" around the world. This Policy applies to:
• users who order and receive transportation services;
• drivers who provide transportation services individually or through partner transport companies;
• recipients of orders that send orders for delivery of food and other goods;
• courier-partners who provide delivery services.
This Policy also applies to users who provide "company" data when applying for the use of "company" services, as well as to users whose data the "company" receives as part of the provision of services. All these persons within the framework of this Policy are called users.
The rules described in this document are valid only when they comply with the legislation of the regions in which the company operates. Thus, if certain provisions of the Policy are contrary to the legislation of a particular region, they do not act in it. If you have questions about the rules applicable in your country or region, please contact us.
Operator of personal data
Questions, comments and complaints regarding the processing of data by the "company" can be sent to the data protection department. We process personal data both in the US and in other countries. "The Company" transfers user information outside the US using the mechanisms approved by the current legislation.
Collected information
"Company" and other companies on behalf of collect the following information:
1. The information you provide
These include:
• User profile. We collect information when you create or update a profile. This information includes name, email address, phone number, address, payment and bank data (including information about confirming payments), as well as information about the car of partner drivers.
• Demographic data. We can collect demographic data about the other users of the "application".
• User-generated content. We can collect the information that you provide when you contact the support service "company", in the estimates and comments left by users.
1. Data generated in the process of using the services of the "company"
These include:
• Location information
Depending on the company services used, the application settings and the selected "company" access level, you can collect accurate or approximate information about your location based on GPS, Wi-Fi and IP-address data.
o The application collects information about the location of drivers and partner drivers when the application is running in priority mode (the application is open and displayed on the screen) or in the background (the application is open but not displayed on the screen).
o "Application" collects information about the location of users only when the application is running in the priority mode. In some regions, the application can also collect this information when the application is running in the background, if it is allowed in the application or device settings.
o Transport service users and order receivers can use the application and prohibit the collection of location information. However, in this case, some application functions may not work. For example, if the application does not have access to the location data, you will have to manually enter the landing site each time. In addition, even in this case, the company will receive information about your location from drivers while traveling.
• * Transaction information **
We collect data on transactions related to the use of services, including the type of services ordered and provided, the details of the order and delivery, the date and time of the service, the cost, the distance traveled and the method of payment. In addition, when another user enters your promotional code, we can associate your name with that person's information.
• Usage Information
We collect information about your interaction with the application services, including data about the date and time of access, the application functions used and the pages viewed application failures and other system elements, the type of browser and third-party sites and services that you used before receiving the services company. This is done by using cookies, pixel tags and other technologies that create and use unique identifiers. Read more about these technologies in the document "Cookie Statement" (https://wikimediafoundation.org/wiki/Cookie_statement).
• Device Information
We can collect information about the devices that you use to access the "application" services, including information about the device model, IP address, operating system and version, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers and device movement, as well as information from the mobile network.
• Information on interaction
Users can access the company's employees through applications, websites and other "company" services. For example, driver-partners and users of transport services, as well as courier partners and recipients of orders can call and write to each other without revealing phone numbers. As part of the provision of this service, the company receives data on calls and SMS, including the date and time of calling or sending a text message, as well as the contents of text messages. The company can also use this information to support (including to resolve disputes between users), to ensure security or protection, to improve our products and services, as well as for analytics purposes.
1. Information from other sources
Such sources include:
• Users who leave you with ratings, compliments and other feedback;
• Users who provide your data in connection with your participation in attraction programs;
• Users who order services for you or on your behalf;
• Users and other persons providing information in the framework of claims or disputes;
• business partners of the "company" through which you create or access a profile, in particular payment system providers, social networks that provide on-demand services, and applications and sites that use the "company" API or whose API- interface is used by the "company";
• providers of financial services (for drivers and partners);
• partner transport companies (for driver-partners who use services through accounts associated with such companies);
• publicly available sources;
• suppliers of marketing services.
"Company" can combine data from these sources with other available information.
Use of information
"Company" uses the collected information for the following purposes:
1. Provision of products and services
The information collected is necessary for the provision, personalization, support and improvement of the quality of the products and services of the "company". In particular, such information is used for the following purposes:
• Create and update a profile.
• Verify the identity of the user.
• Provision of transportation, delivery, etc. In particular, the "company" automatically processes the data necessary for the operation of functions that determine the cost of travel based on variable factors. Such factors include the estimated time and distance of the proposed route, road conditions, as well as the number of users and partner drivers using the "company" platform at the moment.
• Processing and making payments for these services.
• Tracking travel and delivery.
• Work functions of information exchange with other people: compliments to drivers, recommendation to friends, separation cost of the trip, sending an approximate time of arrival, etc.
• Work functions of personalization of the profile, such as creating bookmarks for selected addresses and quick access to the latest destinations.
• Performing internal operations necessary for the provision of services, including correcting software errors and problems with ongoing work, analyzing, testing and researching data, and tracking and analyzing trends in usage and activity.
1. Security and protection
We use your data to ensure the security, protection and integrity of our services.
In particular, we:
•Use device, location, profile, usage, etc. information to prevent and detect fraud and unsafe actions. In particular, in some countries we process such information to identify the characteristic signs of fraudulent and unsafe behavior. In the process, information from third parties can additionally be used. Sometimes such cases can lead to the disabling of the account by the system of automatic decision making. Users in the countries of the European Union have the right to appeal such data processing. For more details, see II.I.1.d.
• We use ratings to encourage users to adjust their behavior, and disable user accounts with a rating below the minimum value for the region. The system of automatic decision making can calculate the rating and turn off the account. Users in the countries of the European Union have the right to appeal such data processing. For more details, see II.I.1.d.
1. Customer Support
"Company" uses the collected information, including records of calls to the support service after the appropriate notification and receipt of your consent, for assistance when you contact the support service, including:
• referring questions to the appropriate support staff;
• study and use ratings to encourage users to adjust their behavior, and disable user accounts with a rating below the minimum value for the region. The system of automatic decision making can calculate the rating and turn off the account. Users in the countries of the European Union have the right to appeal such data processing. For more details, see II.I.1.d.
• elimination of problems;
• tracking and optimizing the support service.
1. Research and development
We can use the collected information for testing, research, analysis and development of products and services. This allows us to improve the security and reliability of our services, develop new functions and products and improve insurance and financial programs related to the services of the "company".
1. User interaction
"Company" uses the collected information to facilitate communication between users. For example, a driver-partner can send a text message or call a user to confirm the landing site. A dispatcher or partner manager can call a customer to provide information about the order.
1. Notifications from the "company"
The company can use the collected information to send you messages about products, services, promotions, surveys, surveys, news, changes and events. "The Company" can also use information to promote and organize contests and lotteries, fulfill obligations to pay winnings and award prizes, as well as provide you with suitable ads and content related to our services and business partners. You can also receive such messages based on your user profile settings. Users in the countries of the European Union have the right to appeal such data processing. For more details, see II.I.1.d. The company can also use this information to notify users about elections, voting, referendums, political and other processes related to our services.
1. Proceedings and legal requirements
We can use the information collected to investigate and resolve claims and disputes related to your use of the company's services, as well as for other legitimate purposes or in response to requests from regulators, government authorities and other official requests.
Cookies files and third-party supplies technologies
Cookies are small text files that are stored in your browser or on your device through websites, applications, online resources and advertisements.
"Company" uses cookies and similar technologies for such purposes as:
• verification of the identity of users;
• memorization of user parameters and settings;
• determining the popularity of content;
• ensuring and evaluating the effectiveness of advertising campaigns;
• analysis of site traffic and trends, as well as a general understanding of the behavior in the network and the interests of people interacting with our services.
We can also allow others to provide us with statistical assessment services for audiences and analysts, or advertise on our behalf on the Internet, monitor the effectiveness of this advertisement and inform us about it. These individuals and organizations may use cookies, web beacons, SDK and other technologies to identify your device when you visit our site and use our services, or when you visit other sites and services
Transmission and Disclosure of Information
In certain cases, the "company" can provide collected data to other individuals and organizations, including:
1. Other users
• If you are a user of transport services, we can provide your partner's name (if you wish and a surname), data about the place of landing and / or destination.
• If you are a driver or a courier partner, we can provide users with the following information: your name and photo; brand, model, color, state registration number and photograph of your car; your location; your rating in the app; as well as your contact information (in accordance with applicable law). If you filled out your driver profile, we can also provide any information from this profile, including the information you provided, as well as the feedback left by your customers. Travel customers and recipients of orders are also sent a receipt containing the following information: the amount of payment and breakdown by category; your name (surname) and photo; map of the passed route.
1. Users and organizations according to your request
In particular, we can provide your information:
• Third persons upon your request. For example, we can give your friend information about your estimated time of arrival and location or information about the trip.
• Partners of the company. For example, if you order a service as part of a partner or promotional offer from a third-party provider, the company may transfer information about you to that provider. This category may also include other applications and sites that integrate with the company's API; suppliers and services for the provision of cars, as well as applications and sites with software interfaces and services that integrate the company's platform; business partners, with whom the company conducts promotions and competitions, and also provides special services.
1. Wide audience when posting content on a public forum
We gladly communicate with users, including through social networks and other tools of our platform. When you communicate with us through these channels, your messages become available to a wide range of people.
1. Branches and subsidiary "companies"
We transfer information to our branches and subsidiaries, providing assistance in the provision of services and processing data on our behalf. For example, a "company" may process or store information in the United States for its subsidiaries and subsidiaries in other countries.
1. Service providers and partners of the company
"The Company" can provide information to its suppliers, consultants, marketing partners, research companies and other service providers and business partners.
These include, in particular:
• operators for receiving and processing payments;
• companies engaged in document verification (only for drivers and courier partners);
• suppliers of cloud storage;
• marketing partners and operators of marketing platforms;
• suppliers of analytical systems;
• research companies, including organizations that conduct surveys and research projects jointly with or on behalf of the Company;
• partners that provide security and application protection;
• consultants, lawyers, accountants and other professional service providers;
• partner-owners of car parks;
• partners providing insurance services and financial services;
• airports;
• other local carriers;
• partner restaurants;
• suppliers of services for financing and renting cars and third-party car suppliers.
1. Individuals, organizations and state bodies (for resolving legal issues and resolving disputes)
"The Company" has the right to disclose your data if it believes that it is required by law, normative act, operating agreement, legal process or request of the state body or if it is necessary for security purposes, etc. This includes the provision of information to law enforcement officials, authorized state authorities, airports (if the provision of information is a condition for working in the airport territory) and other third parties in the amount necessary to enforce our Terms of Service, user agreements or other rules for the protection of rights or the property of the "company" and other persons and ensuring the security of the latter, as well as in the case of claims and disputes arising from your use of our agricultural services. If you use a credit card of another person, the law may oblige us to provide the owner of this credit card certain information, including regarding your trips. We can also provide information about you to third parties in connection with such events or during such events as merger or negotiation, sale of company assets, merger and restructuring, financing and acquisition of our entire business or its part by another company.
1. Other persons with your permission
Upon prior notice and with your consent, the company may also transmit to third parties information not specified in this Policy.
Storing and destroying information
"Company" uses information from the profile to provide you with services and stores it until you have a profile. "The Company" stores certain information, including information about transactions, location, devices and platform usage for 7 years in accordance with legal, tax, insurance and other requirements in the regions of operation. "Company" closes access and prohibits the use of information that is no longer needed to provide "company" services, user support, better service and other operational goals. Such data is used solely to comply with these requirements, ensure security, detect and prevent fraud.
You can send a request for the removal of personal data at any time in the section "About the application. Upon receipt of such a request, the "company" removes all information except that which it is obliged to store. In some cases, for example, in the presence of debt or unresolved disputes, the "company" cannot delete the account. After eliminating these factors, the "company" deletes the data, following the procedure described above.
"The Company" may also retain certain information if it is necessary to comply with our legitimate business interests, such as preventing fraud and ensuring the security and protection of users. For example, if a company blocks a user profile because of unsafe behavior or security breaches, we can store certain information about this profile to prevent the user from creating a new "company" profile in the future.
Special information for users in the EU
From May 25, 2018, processing of personal data of users in the territory of the European Union will be carried out in accordance with the following regulations: EU General Data Protection Regulation ("GDPR"). This section provides information on the rights of users in the EU and the obligations of the "company" in accordance with the above regulations.
1 User rights in the EU
If you are an application user in the EU, you have the following rights regarding the processing of your personal information by the "company". To use these rights, read the information below. Users outside the EU can also send a request for clarification, correction, deletion or transfer of a copy of their personal data:
• ** a. Explanation and copies of data
o You have the right to request an explanation as to what information the "application" has about you and how this information is used.
o You are also entitled to receive a copy of the data that the "application" collects about you with your consent or for providing you with the requested services.
• b. Correction
o If you believe that the "application" owns inaccurate information about you, you can send a request for the necessary corrections. For more information about correcting or sending a request for correction of information, see the "Explaining, Copying and Correcting" section below.
• c. Delete
o Users can request to delete their profile at any time. This can be done in the "About application" menu. We can store certain information about you in accordance with the requirements of the law and for legitimate business purposes. o For more information about storing and deleting information by "the company", see "Storage and Destruction of Information".
• d. Objections and complaints
o Users in the EU have the right to declare an objection to the processing of personal data by the "company", including for marketing purposes using automated data processing systems and / or automated decision making. "Application" can continue processing your information, despite the objection, if such processing complies with the requirements of the General Data Protection Regulations (GDRP).
o In addition, users in the EU have the right to file a complaint regarding the processing of personal information by the "company" in the Data Protection Authority of the Netherlands (Autoriteit Persoonsgegevens). Address for sending complaints: Autoriteit Persoonsgegevens Postbus 93374 2509 AJ DEN HAAG (+31) - (0) 70 - 888 85 00 o In addition, questions, comments and complaints can be sent to the person responsible for protecting the personal data of the "company".
2. Reasons for processing
In accordance with the General Data Protection Regulations, companies must perform the processing of personal information of users residing on the territory of the EU on specific legal grounds. As described below, the "application" processes user information on the grounds specified in the General Data Protection Regulations:
• a. Data processing is required to provide users with the necessary services and capabilities.
o "Company" must collect and use certain information to provide services.
Such information includes:
b. Data processing is necessary to protect the vital interests of our users and others.
o "The Company" has the right to process personal information, including providing it to law enforcement agencies in the event of a threat to the safety of users or others.
c. Data processing is necessary in the legitimate interests of the "company".
o "Company" collects and uses personal data when it is necessary to realize its legitimate interests. This includes the collection and use of information:
• d. Data processing is necessary to protect the legitimate interests of other persons or parties.
o "Company" collects and uses personal data when it is necessary to realize the interests of others or the general public. This includes the transfer of information in connection with claims or claims for payment of insurance compensation to protect the rights and safety of others.
o In addition, the "company" may, if necessary, process personal information in the public interest in accordance with applicable law.
• e. Data processing is necessary to fulfill the legal obligations of the "company".
o "Company" is obliged to comply with the requirements of legislation in the regions where the activity is carried out, according to which we must collect, process, transfer and store your personal data. For example, a "company" must comply with laws and regulations in many cities and countries, under which it is obliged to collect travel information, store it for an extended period of time and provide copies of it to government and other authorities. "Company" uses your personal information to enforce laws and regulations in cases where they are applicable to the use of your "company" applications.
o In addition, the "company" can transmit information to law enforcement agencies, including through judicial process at the request of third parties.
• f. Consent
o "The Company" has the right to collect and use your information with your consent. You can withdraw your consent at any time. If you withdraw consent, you will not be able to use the services and functions that require the information we collect or use with your consent.
o With the consent of users, the "company" collects and uses the data necessary to improve the quality of user services, provide additional services or functions, as well as to communicate with users. If you use the services of a "company" in the territory of the EU, the following information is collected and used with your permission:
o Additional information on the collection and use of this data, the provision and withdrawal of consent, as well as the consequences of such withdrawal for the use of "company" applications, see the section "Choice and Transparency" below.
Choice and transparency
A. CONFIDENTIALITY SETTINGS
The About application menu in the company application for users provides the ability to set or change the settings for sending location and contact information and receiving mobile notifications from the company. Below there are the details of the privacy settings, their installation or change, as well as the consequences of their disabling.
• Location information
o "Company" uses geolocation services on the user's device to ensure safe and reliable trips. Geolocation data can improve the quality of service, including the landing process, navigation and user support.
o You can enable, disable or configure the collection of location information by the company at any time in the "About application" menu of the "company" application or in the settings of the mobile device. If you turn off location services on your device, this will affect the use of the "company" application. For example, you need to manually enter a place landing and destination.
• Sending of location data in real time (for users ordering trips)
o If geolocation services on the mobile device are enabled, you can also allow the "application" to send the location information to the driver from the time of the order until the trip begins. This will help the driver find you faster.
o You can enable or disable the sending of location data to the driver at any time in the About application menu of the company application. If you do not send location data, you can use the company application, but it will be more difficult for the driver to find you.
• Notifications: profile updates and travel status.
o "Application" sends users notifications about the status of trips and updates associated with the profile. Notifications are an integral part of the use of the "company" application and cannot be disabled. However, you can choose how to receive notifications in the "About application" menu in the company application.
• Notifications: discounts and news.
o You can enable the sending of push notifications of discounts and new opportunities offered by the "company". These notifications can be turned on and off at any time in the "About Application" menu of the "Company" application.
B. DEVICE PERMISSIONS
Most mobile platforms (iOS, Android, etc.) install some types of data that applications cannot access without your consent. On these platforms, there are various permit systems for obtaining your consent. The iOS platform first warns that the "company" application is trying to access certain types of data, and allows you to accept (or reject) the request. Android devices notify you of the permissions required to run the "company" application, before you can use the application. In this case, your use of the application is considered as the provision of such permits.
C. EVALUATION AND RATING
After each trip, passengers can evaluate the drivers, as well as leave feedback about how the trip went. The evaluation system raises the level of responsibility of the parties for their behavior. This contributes to creating a respectful and safe atmosphere for both drivers and passengers. The driver rating can be found in the tab with the choice of the crew in the application for the customer-users of the "company", if the rating system is used by the company.
D. CLARIFICATIONS, COPIES AND CORRECTIONS
You can request from the "company":
• A detailed explanation of what information about you was collected by the "company" and how it is used.
• A copy of your personal data collected by the "company".
• Correction of inaccurate information about you, which are stored in the "company". A request to the "company" can be sent to the company's e-mail address. You can change the name, phone number and e-mail address registered in your profile through the profile settings menu in the "Company" application. In the application "company" you can also find the history of trips, orders, deliveries.
E. REFUSAL FROM OBTAINING MARKETING MATERIALS
Refuse to receive the advertising mailing of the "company" by sending a request to the company's email address. You can also refuse to receive letters and other messages from the "company" following the instructions in these messages. Please note that in case of your refusal, we will still be able to send you non-promotional messages, such as travel receipts or information about your profile.
Policy Updates
This Policy may be amended from time to time. If significant changes are made, we will notify you about them through the "company" application or through other means of communication, for example, by e-mail. To the extent permitted by applicable law, your use of the services after receiving such notifications means your acceptance of the amended Policy. We recommend that you periodically review this Privacy Policy to keep up to date with the latest changes. Previous versions of our Privacy Policy will also be available for viewing.