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FAQs - ISKATE by Roseate - Gurugram
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ISKATE by Roseate - Gurugram

About the experience

What can I expect from the event?

You can expect a fun and refreshing 45-minute ice skating session on real ice at India’s largest all-weather indoor ice skating rink, offering a unique experience whether you're skating for the first time or just looking to unwind with friends, family, or colleagues in a cool setting.

Where is the experience located?

ISKATE, 632, 6th Floor, Ambience Mall, NH-8, Gurugram, Haryana 122001

Does the experience take place in an indoor or outdoor venue?

This experience is held indoors.

How long does the experience last?

45 minutes.

Please make sure to arrive at least 15 minutes before the booked timeslot.

Will food and beverage be available on site for purchase?

You will be able to purchase food and beverage at this event.

Is there parking available?

Parking is available in Ambience Mall.

About tickets

Where can I get tickets?

In the Live Your City App, available on Google Play and App Store, and on the Live Your City website 

 Do I have to print my ticket?

No, your contactless tickets will be validated directly. You can find your ticket with the QR code in the Live Your City app, within the Tickets section, or in your mail.

Remember that purchasers need to collect the Entry Ticket(s) from ISKATE’s ticket counter by presenting this voucher at least 15 minutes prior to the booked time slot.

I can't find my ticket. What can I do?

You can find your tickets in the Live Your City app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Can I purchase tickets at the door?

We will have a box office on site. However, tickets may be sold out by the time you arrive at the venue, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Live Your City App or on the Live Your City website

Can I refund my tickets?

Tickets are nor refundable

Can I reschedule my tickets?

Unfortunately, tickets can not be rescheduled.  

Can I transfer my tickets to another person?

No, for this event, you won't be able to transfer your tickets to another person.

About access to the event

When do I need to arrive for my scheduled session?

Please arrive at least 15 minutes before the time stated on your ticket; late entry is not permitted.

Can I bring animals? Are service dogs allowed?

Unfortunately, no animals are allowed in this event’s location.

Is the venue accessible?

Unfortunately, this experience could not be accommodated in an accessible venue. We are doing our best to make all of our experiences inclusive and would recommend you take a look at other experiences in your city.

Will restrooms be available on site?

This venue has restrooms.

Is there a Lost & Found?

We would recommend asking the staff at the venue if they have found your belongings.

Is there an age requirement?

This experience only allows guests above 4 years old.