2019 Novel Coronavirus (COVID-19)

Frequently Asked Questions

Last updated 03/19/2020

 The COVID-19 situation is changing rapidly, these recommendations are subject to change at any time.

What is COVID-19?

What are the symptoms?

How does COVID-19 spread?

How long does it take to get sick?


What can I do to protect myself and my family?

I’m not currently sick. Will a mask help protect me against COVID-19?

I work for a healthcare facility, what precautions do we need to take to protect ourselves against COVID-19?


What are the cleaning recommendations for COVID-19?

How do I make a cleaning solution at home?


What are the symptoms?

How do I know if I was exposed?

I was exposed to someone with COVID-19, but am not experiencing symptoms, what should I do?

What if I am not at higher risk, but I still need medical advice?

What if I am having a medical emergency?


Does Mesa County Public Health have the capacity to sample those in the community that do not need emergency medical care?

Is there a fee for sampling for people who are screened and sampled by Mesa County Public Health?

Are all doctors and hospitals sampling for COVID-19?

How many people have been tested so far?

Are you utilizing the LabCorp or Quest options for viral testing?

I am waiting for the results of a COVID-19 test, what should I do in the meantime?

How long will it take for test results?


I think I am sick, what should I do?

Do I need to get tested?


What to do to keep your sickness from spreading to others?

Separate yourself from other people and animals in your home. 

If possible, wear a face mask when you are around other people or pets, and before you enter a health care provider’s office. 

Practice actions that protect others

Cover your coughs and sneezes

How do I monitor my symptoms?

Do I need to be worried about my pet?


Should people avoid traveling?

What are current travel recommendations?

Important considerations for travel:

What are the recommendations for visitors to Colorado?

How can travelers protect themselves?

I just returned from a trip. Should I be worried?

What is the recommendation for cruises at this time?

Should  people avoid any non-essential travel?


There is a delay in getting my medication (i.e. from foreign countries and chemicals to make medications), what should I do?

I am on Social Security, what resources do I have to help me get more medications during the outbreak?

Where is the recommendation for healthcare providers on our website?

How many ventilators are available in our community?


What is a HAN and how do I get added?

What is the difference between the Health Alert Network (HAN) and the emerging issues group?

I’m a healthcare provider or community agency and want to get added to your health alert list. How do I get signed up?

I’m a healthcare provider, how do I get signed up for the state’s online testing portal (LabOnline) to submit paperwork for a patient that meets the criteria for testing?


Do you have flyers or information that I can post at my business to keep people informed?

An employer wants someone tested but they don’t meet criteria - can we provide them something in writing to show that?

How will an undocumented worker be affected if they test positive?


I’m a community member and want to volunteer my time to help. How do I get involved?

We’re collecting information for anyone interested in volunteering. To sign up, please go to Be prepared to give the following information:


How can I stay up-to-date on COVID-19?

Is CO-HELP still active?


My organization is interested in more information about COVID-19. Is someone available to present to us and answer questions.


I’m a member of the media and want to reach your Communications person.