FAQS
Tickets
What are the different ticket types?
Ground Floor - Zone A (premium visibility)
Ground Floor - Zone B (great visibility)
Ground Floor - Zone C (good visibility)
Balcony (good visibility)
Seating is assigned on a first come first served basis within each zone.
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I book a ticket for my carer/caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID.
Are refunds allowed?
No refunds are allowed unless a flexible cancelation ticket has been purchased (see below). Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.
FLEXIBLE CANCELATION TICKET FAQS
(Applicable in selected events)
What is a Flexible Cancelation Ticket?
A flexible cancelation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.
When can I return my ticket?
You can cancel your flexible cancelation ticket if you contact us requesting it up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.
What documents do I have to present to cancel my ticket?
No documentation is need to claim your refund or exchange.
If I opt for a refund, how long does it take to process it and how will I receive it?
If you used a credit card or PayPal account to make the purchase, you will be credited the total amount of the ticket price back to your account. Keep in mind that the money could take 10+ days to appear on your statement. If you bought your ticket(s) using a voucher, you’ll find a new voucher in the "Vouchers" section of the app. Keep in mind this voucher is different from your Fever Club Wallet.
Will I get a full refund?
You'll receive a refund for the entire ticket price, with the exception of the 10% fee paid for the flexible ticket option.
If I opt for an exchange of the ticket, when will I receive the new ticket?
You will receive a voucher for the same value as your purchase as soon as you request for it. You can use this voucher to go back to the experience and buy a new date and/or time.
Can I change my ticket for a different experience?
If you opt for an exchange voucher, you can only use this voucher to go back and purchase the same experience.
How do I request my refund?
Please contact us here to get your ticket refunded.
Venue information
Where is the experience taking place?
Maltz Performing Arts Center, 1855 Ansel Rd, Cleveland, OH 44106
How do I get to the venue?
You can drive to the venue or use public transport to get to the venue. The closest bus stop is E 105th St & Park Ln (Bus Number 9 & 10).
Is there food served?
No drinks or snacks are available at this performance. No outside food or drink is allowed inside the venue. You may bring water with you.
Can I bring animals?
Animals are not allowed, except for service animals.
Does this venue have disability access?
The venue is ADA compliant. This applies to all seating levels with the exception of the balcony. An ADA accessible entrance is available by approaching the venue from E.105th /Ansel Drive. Please reach out to hello@feverup.com or directly to the venue if you have any questions.
Is there parking available?
Paid parking is available at the Maltz Performing Arts Center. Parking will cost $10 for Candlelight guests and can be pre-purchased here. We highly encourage purchasing parking vouchers in advance in order to ensure a quick entry. Please approach parking lots from Chester/E.101st Streets for efficient and trouble-free lot access. The approach from E.105th /Ansel Dr. is reserved for ADA and shuttles only.
COVID Measures
Do I have to wear a mask?
We encourage all attendees to wear a mask, however this is not a requirement. This policy is subject to change.