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2025-6-26 ClaroRead Data Pack V.1
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Data Pack: ClaroRead

ClaroRead is a simple, easy-to-use, flexible application that helps you to read, write, study and work using your computer. It’s used by people with dyslexia, stress, and anything else that makes it hard to work with text.

While it is closely integrated with Microsoft Word, Apple Pages, Adobe Acrobat Reader and Microsoft PowerPoint, it can also help you to work with text in web pages, on paper, in email and anywhere you need help, on any device.

ClaroRead is available on:

  • Microsoft Windows
  • Apple macOS
  • Google Chrome, including Chromebooks, and Microsoft Edge (as Extensions)
  • Apps on Apple iOS and iPadOS

  • Android Apps

➡️ ClaroRead webpage.

➡️ ClaroRead user data information.

Version Control

Policy Owner(s):

Effective Date:

Last Reviewed Date:

CTO

26-6-2025

26-6-2025

Version

Date

Description

Author

Approved By

1.0

26-6-2025

Initial document creation

VP, Engineering

Engineering Manager

Global Compliance Officer

VP, Engineering

 
ClaroRead features 

To support with reading and writing, ClaroRead has features for

ClaroRead comes as different applications on different platforms:

ClaroRead Windows

ClaroRead Windows is an installed native application delivered by Windows Installer MSI file. It works closely with Microsoft Word and PowerPoint and Adobe Reader, and includes visual tools, study skills tools and speaking dictionary. It can be licensed for corporate networks and individual machines.

ClaroRead Mac

ClaroRead Mac is an installed native application delivered by standard macOS pkg files. It works closely with Microsoft Word and Apple Pages, and includes visual tools, study skills tools and speaking dictionary. It can be licensed for corporate networks and individual machines.

Like ClaroRead Windows, ClaroRead Mac comes in single-user versions and corporate network versions.

ClaroRead Chrome / ClaroRead Edge

ClaroRead Chrome is a Chrome Extension that is obtained from the Chrome Web Store. It works closely with Google Docs and Microsoft Word Online and PDF files. It is mainly deployed in settings with Chromebooks, such as schools. It can be licensed for Chromebook domains and individual users using SSO.

ClaroRead Edge is the same extension as ClaroRead Chrome but is deployed via the Edge Extension Store.

ClaroRead on iOS

On iOS ClaroRead comes as three native iOS applications, obtained from the iOS App Store:

ClaroRead on Android

On Android ClaroRead comes as two native Android applications, obtained from the Google Play Store:

ClaroRead Web Apps

ClaroRead also has a number of web apps, which are accessed wholly through a web browser without any installation (except as PWAs).




Data Flow

This is a comprehensive diagram showing all data flows across all ClaroRead versions (Windows, Android…). A given application or tool will only use a subset of these online resources.

ClaroRead Windows and Mac corporate/site-licence versions do not use any online services except (optionally) the Reference Lookup feature (CrossRef and Google Books). All other versions of ClaroRead (Chrome, Android, iOS, Web) require Internet access for licensing and operation to the servers and services shown below.

Feature

ClaroRead Windows & Mac, corporate site-licence network version

ClaroRead Windows & Mac, single-user or non-Network version.

ClaroRead Chrome.

iOS and Android Apps.

All Web Apps

Identity services: licensing and sign-in

Offline only.

Online only.

Text-to-speech

Offline only.

Online and offline.

OCR (scanning)

Offline only.

Online and offline.

Spellcheck and Prediction

Offline only.

Online and offline.

Reference look-up

Online only. Anonymous, via an EU AWS server. No data stored or collected.

Online only. Anonymous, via an EU AWS server. No data stored or collected.

Analytics

None.

Online.

Dictionary

For English, offline only.

For other languages, online only. Anonymous, via an EU AWS server. No data stored or collected.

For English, offline only.

For other languages, online only. Anonymous, via an EU AWS server. No data stored or collected.

All Everway/ClaroRead servers are hosted in the EU except for the following three services which are hosted in the UK:

All data is encrypted at rest and all connections are encrypted (HTTPS).

Subprocessors

Everway sub processors can be found in our publicly available sub processor list.

Data Processing

Feature Name

Data Collected

Purpose of Collection

Processing Location

Retention Period

Data Sensitivity

Subprocessor

Text-to-speech

Strings of text to speak, from documents or captured from the screen.

Speech

Local by default for Windows, iOS, MacOS and Android.

Online for ClaroRead Chrome and optionally for other Apps.

None except for Cereproc, where generated audio is stored for 48 hours.

Medium. Can be PII, depending on the user sending text containing PII to speech.

All traffic is encrypted, anonymised, and not stored.

Acapela Group Sweden SA

Amazon Web Services (EU)

Cereproc Ltd

Google LLC

Scanning (OCR)

Images of documents, sections of the screen.

Conversion of images into text, typically for speech.

Either local or on an Everway OCR server hosted in the EU.

None.

Medium. Can in theory be PII, depending on the user sending images containing PII.

All traffic is encrypted, anonymised, and not stored.

Amazon Web Services (UK)

Reference Lookup (Capture)

Academic paper and book references, IP address.

Allow references and sources to be identified.

USA

None.

Low.

Crossref, USA

Google Books, USA

Spellcheck and Prediction

User-generated sentences to spellcheck. User typing.

Provision of spellcheck and prediction features

Everway servers in the EU

None

Low. A single word might be PII (e.g. a name) but no cohesive data can be obtained.  All traffic is encrypted, anonymised, and not stored.

Microsoft Azure hosting services in the EU.

Analytics

All versions except ClaroRead Windows or Mac corporate versions provide analytics information.

Improve future versions of the software.

Google, USA

Indefinite in aggregate: two months for a particular anonymised piece of data from the user.

Low. Users can opt out. Analytics is anonymised and encrypted.

Google Analytics, USA

Identity Services: sign-in and licensing

Identifier provided by identity service, generally an email address (e.g. Google) but sometimes an anonymised token (e.g. Apple)

Licensing and provisioning of the software.

Everway servers on AWS located in the EU.

Duration of contract.

Low

Amazon Web Services (EU)

Dictionary

Individual words, IP address. All traffic is encrypted, anonymised, and not stored.

Providing definitions for words.

Everway servers located in the EU on AWS, calling Wiktionary.org.

None.

Low.

Amazon Web Services (EU),

Wiktionary.org

Public Information