Voluntary Product Accessibility Template® (VPAT®)

Version 2.0

October 2017

Voluntary Product Accessibility Template® (VPAT®)        1

About This Document        1

Essential Requirements and Best Practices for Information & Communications Technology (ICT) Vendors        2

[Company] Accessibility Conformance Report        10

About This Document

This document is broken into two main sections:

Please carefully review the Essential Requirements and Best Practices sections before using the VPAT to create an Accessibility Conformance Report.  The VPAT 2.0 template now includes criteria from WCAG 2.0 and EN 301 549, as well as the Revised Section 508 Standards and Section 255 guidelines.

“Voluntary Product Accessibility Template” and “VPAT,” including the template format, are Federally Registered Service Marks of the Information Technology Industry Council (ITI).  VPAT 2.0 users agree not to deviate materially from the template format provided by ITI, and to use the service mark (“®”) where appropriate.


Essential Requirements and Best Practices for Information & Communications Technology (ICT) Vendors

This section provides guidance for reporting product conformance for three major accessibility standards and guidelines using the VPAT® to produce the Accessibility Conformance Report.  Deviating from these guidelines precludes vendors from referencing the template by name and/or the VPAT acronym.  The purpose of these essential requirements and best practices are to promote accurate and consistent reporting of product accessibility information.

The VPAT is a template used to document a product's conformance with accessibility standards and guidelines.  The purpose of the VPAT is to assist customers and buyers in making preliminary assessments regarding the availability of commercial "Electronic and Information Technology," also referred to as “Information and Communication Technology” (ICT) products and services with features that support accessibility.

Getting Started

  1. Before creating a report, read all of the materials provided in this document.
  2. The Information Technology Industry Council (ITI) provides the VPAT.  Use of the template and service mark does not require membership in ITI.
  3. Determine which accessibility standards/guidelines will be included in the product conformance report
  4. It is the vendor’s responsibility to maintain the integrity of the data in the report.

Essential Requirements for Authors

The following are the minimum requirements to be a VPAT®.

  1. The VPAT name and template are registered service marks of ITI.  Use of the VPAT template and name requires the inclusion of the registered service mark (i.e., “VPAT®”).  Users of the VPAT agree not to deviate from the Essential Requirements for Authors.
  2. The template file can be used as is or replicated in a different delivery format, for example as HTML or PDF.  The only requirement is that the final conformance report must be accessible.
  3. A report may contain a minimum of one applicable Standard/Guideline or any combination of the three Standards/Guidelines that are applicable to the product being reported.
  4. A report must contain the following content at a minimum:
  1. WCAG Conformance Tables – The answers in the WCAG success criteria tables are based on the level of conformance being reported (Level A, AA or AAA).
  1. Conformance Levels – The report must list the definition of the terms used in the Conformance Level column. ITI recommends the following terms. If a vendor deviates from the ITI definitions, the vendor shall reference this change in the heading Notes section. If a term is not used it can be removed from the list. The ITI definitions are:

Note: When filling in the WCAG tables, a response may use 'Supports' where one might otherwise be inclined to use 'Not Applicable'.  This is in keeping with WCAG 2.0 Understanding Conformance: 'This means that if there is no content to which a success criterion applies, the success criterion is satisfied.

  1. Remarks and Explanations – Detailed remarks should be provided in the Remarks and Explanations column to justify your answer in the Conformance Level column.
  1. The functions or features with issues
  2. How they do not fully support

Best Practices for Authors

ITI suggests that authors adopt the following best practices when using the VPAT® to create an Accessibility Conformance Report.

Posting the Final Document

Table Information for VPAT® Readers

For each of the standards, the criteria are listed by chapter in a table.  The structures of the tables are: the first column contains the criteria being evaluated, the second column describes the level of conformance of the product regarding the criteria and the third column contains any additional remarks and explanations regarding the product.


[Texthelp] Accessibility Conformance Report

VPAT® Version 2.0 – October 2017

Name of Product/Version: Fluency Tutor for Google

Product Description: Fluency Tutor is an website designed specifically for Google Chrome which lets students record themselves reading aloud on their laptop, Chromebook or tablet, away from the stress and embarrassment of reading in a classroom environment

Date: February 2020

Contact information: Eimear Kerr, 028 94428105 Ext. 1212 eimear@texthelp.com

Notes:

Evaluation Methods Used: Testing is based on a combination of automated testing, manual testing and general product knowledge

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline

Included In Report

Web Content Accessibility Guidelines 2.0, at http://www.w3.org/TR/2008/REC-WCAG20-20081211/

Level A  (Yes )

Level AA (Yes  )

Level AAA (No )

Section 508 as published in 2017, at http://www.Section508.gov

(Yes )

EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, at http://mandate376.standards.eu/standard

(No )

Terms

The terms used in the Conformance Level information are defined as follows:

WCAG 2.0 Report

Tables 1 and 2 also document conformance with:

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: Success Criteria, Level A

Notes:

Criteria

Conformance Level

Remarks and Explanations

1.1.1 Non-text Content (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.1 (Web)
  • 10.2.1 (non-web document)
  • 11.2.1.1 (Software)
  • 11.2.2.1 (Closed Functionality Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: N/A

Software: N/A

Closed: N/A

Authoring Tool:  N/A

Fluency Tutor Supports accessible non text content.  Audio is always supported with text.  Video is hosted on Youtube and is captioned.   Product documentation and support documentation on http://support.texthelp.com is also in compliance.

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.2 (Web)
  • 10.2.2 (non-web document)
  • 11.2.1.2 (Software)
  • 11.2.2.2.1 and 11.2.2.2.2 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: N/A

Electronic Docs: N/A 

Software: N/A

Closed: N/A

Authoring Tool: N/A

Fluency Tutor does not contain or present any pre-recorded Audio only or Video Only resources.  

1.2.2 Captions (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.3 (Web)
  • 10.2.3 (non-web document)
  • 11.2.1.3 (Software)
  • 11.2.2.3 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: N/A

Support Docs: Supports with exceptions

Software: N/A

Authoring Tool: N/A

Most video content created for Fluency Tutor is captioned on Youtube. Some videos may be outstanding and will be updated in the future.

Occasionally a support team member may create an ad-hoc video and post it to respond to a specific user and it may not be captioned.

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.4 (Web)
  • 10.2.4 (non-web document)
  • 11.2.1.4 (Software)
  • 11.2.2.4 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: N/A

Software: N/A

Closed: N/A

Authoring Tool: N/A

Fluency Tutor training videos do not have audio descriptions, however alternate media (Text or HTML) support articles exist.

1.3.1 Info and Relationships (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.7 (Web)
  • 10.2.7 (non-web document)
  • 11.2.1.7 (Software)
  • 11.2.2.7 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Supports

Closed: N/A

Authoring Tool: N/A

All UI is logically designed and accessibly labelled.

1.3.2 Meaningful Sequence (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.8 (Web)
  • 10.2.8 (non-web document)
  • 11.2.1.8 (Software)
  • 11.2.2.8 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Supports

Authoring Tool: N/A

All UI is logically designed and accessibly labelled.

1.3.3 Sensory Characteristics  (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.9 (Web)
  • 10.2.9 (non-web document)
  • 11.2.1.9 (Software)
  • 11.2.2.9 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Supports

Authoring Tool: N/A

The UI of the software is designed to not rely on shape, size, visual location, orientation, or sound.

1.4.1 Use of Color (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.10 (Web)
  • 10.2.10 (non-web document)
  • 11.2.1.10 (Software)
  • 11.2.2.10 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Supports

Authoring Tool: N/A

In Fluency Tutor, care is taken in the UI design such that color is not used as the only visual means of conveying information.

1.4.2 Audio Control (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.11 (Web)
  • 10.2.11 (non-web document)
  • 11.2.1.11 (Software)
  • 11.2.2.11 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Supports

Authoring Tool: N/A

Users can play, stop, pause, restart and control the speed and accent of spoken text.  Videos on the support site or website can be paused, stopped etc.

2.1.1 Keyboard (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.15 (Web)
  • 10.2.15 (non-web document)
  • 11.2.1.15 (Software)
  • 11.2.2.15 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: N/A

Software: N/A

Closed: N/A

Authoring Tool: N/A

Fluency Tutor, the support site and its documentation are all fully keyboard accessible.   This is part of our standard software quality test plan.

2.1.2 No Keyboard Trap (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.16 (Web)
  • 10.2.16 (non-web document)
  • 11.2.1.16 (Software)
  • 11.2.2.16 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: N/A

Authoring Tool: N/A

Fluency Tutor, the support site and its documentation are all fully keyboard accessible. The order and removal of any keyboard traps are taken care of by our software quality test plan.

2.2.1 Timing Adjustable (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.17 (Web)
  • 10.2.17 (non-web document)
  • 11.2.1.17 (Software)
  • 11.2.2.17 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: N/A

Electronic Docs: N/A

Software: N/A

Authoring Tool: N/A

The software has no timing/timeout specific functionality

2.2.2 Pause, Stop, Hide (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.18 (Web)
  • 10.2.18 (non-web document)
  • 11.2.1.18 (Software)
  • 11.2.2.18 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: N/A

Electronic Docs: N/A

Software: N/A

Authoring Tool: N/A

Fluency Tutor does not show any moving, blinking, scrolling information

2.3.1 Three Flashes or Below Threshold (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.19 (Web)
  • 10.2.19 (non-web document)
  • 11.2.1.19 (Software)
  • 11.2.2.19 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: N/A

Electronic Docs: N/A

Software: N/A

Authoring Tool: N/A

 Fluency Tutor does not display any flashing UI.

2.4.1 Bypass Blocks (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.20 (Web)
  • 10.2.20 (non-web document) – Does not apply
  • 11.2.1.20 (Software) – Does not apply
  • 11.2.2.20 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Electronic Docs: Supports

Software: N/A

Authoring Tool: N/A

All pages on Fluency Tutor have a “Skip to main content” button.

2.4.2 Page Titled (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.21 (Web)
  • 10.2.21 (non-web document)
  • 11.2.1.21 (Software) - Does not apply
  • 11.2.2.21 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: N/A

Authoring Tool: N/A

All pages on Fluency Tutor have an appropriately described page title.

2.4.3 Focus Order (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.22 (Web)
  • 10.2.22 (non-web document)
  • 11.2.1.22 (Software)
  • 11.2.2.22 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Supports

Authoring Tool: N/A

Fully supports logical focus order across Fluency Tutor and support documentation.

2.4.4 Link Purpose (In Context) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.23 (Web)
  • 10.2.23 (non-web document)
  • 11.2.1.23 (Software)
  • 11.2.2.23 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Supports

Authoring Tool: N/A

Fully supported on Fluency Tutor and support site.  Any links to web content within the software also contain text explaining the link.

3.1.1 Language of Page (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.27 (Web)
  • 10.2.27 (non-web document)
  • 11.2.1.27 (Software)
  • 11.2.2.27 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: N/A

Authoring Tool: N/A

Fully supported on Fluency Tutor and support site.

3.2.1 On Focus (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.29 (Web)
  • 10.2.29 (non-web document)
  • 11.2.1.29 (Software)
  • 11.2.2.29 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports 

Software: Supports

Authoring Tool: N/A

Fully supported. Changes of focus in Fluency Tutor and support pages do not change the context of the webpage or the dialogs.

3.2.2 On Input (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.30 (Web)
  • 10.2.30 (non-web document)
  • 11.2.1.30 (Software)
  • 11.2.2.30 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: N/A

Authoring Tool: N/A

Changing the setting of any user interface component in Fluency Tutor does not automatically cause a change of context

3.3.1 Error Identification (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.33 (Web)
  • 10.2.33 (non-web document)
  • 11.2.1.33 (Software)
  • 11.2.2.33 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: N/A

Authoring Tool: N/A

Any validation errors on use of Fluency Tutor or support pages are displayed in text form.

3.3.2 Labels or Instructions (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.34 (Web)
  • 10.2.34 (non-web document)
  • 11.2.1.34 (Software)
  • 11.2.2.34 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Supports

Authoring Tool: N/A

Fully supported. Labels are supplied on or alongside controls that require input in Fluency Tutor and the support web pages.

4.1.1 Parsing (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.37 (Web)
  • 10.2.37 (non-web document)
  • 11.2.1.37 (Software)
  • 11.2.2.37 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: N/A

Authoring Tool: N/A

Fully supported. Fluency Tutor adheres strictly to the HTML standard.

4.1.2 Name, Role, Value (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.38 (Web)
  • 10.2.38 (non-web document)
  • 11.2.1.38 (Software)
  • 11.2.2.38 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: N/A

Authoring Tool: N/A

Fully supported. Fluency Tutor adheres strictly to the HTML standard and uses semantic information for form elements when appropriate.

Table 2: Success Criteria, Level AA

Notes:

Criteria

Conformance Level

Remarks and Explanations

1.2.4 Captions (Live) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.5 (Web)
  • 10.2.5 (non-web document)
  • 11.2.1.5 (Software)
  • 11.2.2.5 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: N/A

Electronic Docs: N/A

Software: N/A

Authoring Tool: N/A

Fluency Tutor does not produce any

1.2.5 Audio Description (Prerecorded) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.6 (Web)
  • 10.2.6 (non-web document)
  • 11.2.1.6 (Software)
  • 11.2.2.6 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web:

Supports with exceptions

Electronic Docs: Supports

Software: N/A

Authoring Tool: N/A

Fluency Tutor training videos do not have audio descriptions, however alternate media (Text or HTML) support articles exist. )

 

1.4.3 Contrast (Minimum) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.12 (Web)
  • 10.2.12 (non-web document)
  • 11.2.1.12 (Software)
  • 11.2.2.12 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Supports

Authoring Tool: N/A

Fully Supported. Fluency Tutor, the website and the font weights and colors that create the required contrast level.  

1.4.4 Resize text (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.13 (Web)
  • 10.2.13 (non-web document)
  • 11.2.1.13 (Software)
  • 11.2.2.13 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Supports

Authoring Tool: N/A

Fully supported. HTML standards are adhered to in Fluency Tutor allowing text to be zoomed by the browser

1.4.5 Images of Text (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.14 (Web)
  • 10.2.14 (non-web document)
  • 11.2.1.14 (Software)
  • 11.2.2.14 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Supports

Authoring Tool: N/A

Fully supported. The only images of text used on the support website and in Fluency Tutor are company logos.

2.4.5 Multiple Ways (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.24 (Web)
  • 10.2.24 (non-web document) – Does not apply
  • 11.2.1.24 (Software) – Does not apply
  • 11.2.2.24 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Electronic Docs: Supports

Software: N/A

Authoring Tool: N/A

Fully supported. Fluency Tutor consists of a small amount of pages which are linked from the main navigation on all pages.

2.4.6 Headings and Labels (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.25 (Web)
  • 10.2.25 (non-web document)
  • 11.2.1.25 (Software)
  • 11.2.2.25 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: N/A

Authoring Tool: N/A

Fully supported. Fluency Tutor provides descriptive labels for features and interactive components. All pages in the support website have descriptive headings related to their content.

2.4.7 Focus Visible (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.26 (Web)
  • 10.2.26 (non-web document)
  • 11.2.1.26 (Software)
  • 11.2.2.26 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: N/A

Authoring Tool: N/A

Fluency Tutor and Texthelp website visually indicates keyboard focus via a rectangle surrounding the focused element.

3.1.2 Language of Parts (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.28 (Web)
  • 10.2.28 (non-web document)
  • 11.2.1.28 (Software) – Does not apply
  • 11.2.2.28 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: N/A

Software: N/A

Authoring Tool: N/A

The language attribute is used in the support web pages and in the main Texthelp website.

3.2.3 Consistent Navigation (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.31 (Web)
  • 10.2.31 (non-web document) – Does not apply
  • 11.2.1.31 (Software) – Does not apply
  • 11.2.2.31 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Electronic Docs: Supports

Software: N/A

Authoring Tool: N/A

Fully supported. Fluency Tutor, the website and Support website use consistent labelling and alternative text for descriptions. This is enforced using a style guide and applying  CSS mechanisms on these sites.

3.2.4 Consistent Identification (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.32 (Web)
  • 10.2.32 (non-web document) – Does not apply
  • 11.2.1.32 (Software) – Does not apply
  • 11.2.2.32 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Electronic Docs: Supports

Software: N/A

Authoring Tool: N/A

Fully supported.Fluency Tutor, the website and Support website use consistent labelling and alternative text for descriptions. This is enforced using a style guide and applying  CSS mechanisms on these sites.

3.3.3 Error Suggestion (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.35 (Web)
  • 10.2.35 (non-web document)
  • 11.2.1.35 (Software)
  • 11.2.2.35 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Supports

Authoring Tool: N/A

Fully supported. In Fluency Tutor in most cases input is controlled via dropdown lists or radio buttons. Where text input is required text error messages indicating the error like “no word definition found” are displayed. In the Support website  pages input is via predefined menu items or via a text search. A no results found message is the only error message returned here.

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.36 (Web)
  • 10.2.36 (non-web document)
  • 11.2.1.36 (Software)
  • 11.2.2.36 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: N/A

Electronic Docs: N/A

Software: N/A

Authoring Tool: N/A

Fully Supports. Tests and responses can be removed by a teacher and all data is validated before being committed to the record.

2017 Section 508 Report

Notes:

Chapter 3: Functional Performance Criteria (FPC)

Notes:

Criteria

Conformance Level

Remarks and Explanations

302.1 Without Vision

Supports with exceptions

Fluency Tutor pages are readable by a screen reader.

Training videos do not have audio descriptions, however transcripts exist and alternate media (Text or HTML) support articles exist.  

302.2 With Limited Vision

Supports

Browser Zoom and Screen magnification apps are supported. Google supplies a High contrast extension that applies to our application in web pages

302.3 Without Perception of Color

Supports

Fluency Tutor does not require color perception

302.4 Without Hearing

Supports with exceptions

Fluency Tutor passages are available in full text in addition to text-to-speech audio.

All training video content created for Fluency Tutor is captioned on Youtube.  Occasionally a support team member may create an ad-hoc video and post it to respond to a specific user and it may not be captioned.

302.5 With Limited Hearing

Supports

Fluency Tutor provides options to use different voices with different levels of clarity. Fluency Tutor responds to the system volume.

302.6 Without Speech

Supports

Fluency Tutor can be operated without the need for speech input.

302.7 With Limited Manipulation

Supports with exceptions

Fluency Tutor, the support site and its documentation are all fully keyboard accessible. The order and removal of any keyboard traps are taken care of by our software quality test plan.

302.8 With Limited Reach and Strength

Supports

Does not apply

302.9 With Limited Language, Cognitive, and Learning Abilities

Supports

Fluency Tutor offers text to speech within itself. Its Dictionary,  Picture Dictionary and Translate features provide additional support for users with learning difficulties

Chapter 4: Hardware - Not Applicable

Chapter 5: Software

Notes:

Criteria

Conformance Level

Remarks and Explanations

501.1 Scope – Incorporation of WCAG 2.0 AA

See WCAG 2.0 section

See information in WCAG section

502 Interoperability with Assistive Technology

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502.2.1 User Control of Accessibility Features

Supports

Fluency Tutor’s text to speech accessibility feature can be controlled through the options on the reading screen.

502.2.2 No Disruption of Accessibility Features

Supports

Fluency Tutor does not use any keyboard shortcuts outside of the defaults provided by the browser and uses the existing operating system settings provided.

502.3 Accessibility Services

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502.3.1 Object Information

Supports

Fluency Tutor strictly adheres to HTML standards, using semantic HTML and adding ARIA support where required.

502.3.2 Modification of Object Information

Supports

Fluency Tutor strictly adheres to HTML standards, using semantic HTML and adding ARIA support where required

502.3.3 Row, Column, and Headers

Supports

Fluency Tutor uses table elements and header/body groupings and appropriate tags to link elements together.

502.3.4 Values

Supports

Fluency Tutor uses appropriate HTML elements for input with multiple values so that the browser can determine the values required for input

502.3.5 Modification of Values

Supports

Fluency Tutor values of UI that users can adjust can also be set through assistive technology.

502.3.6 Label Relationships

Supports

Fluency Tutor label relationships can be programmatically determined.

502.3.7 Hierarchical Relationships

Supports

Fluency Tutor provides hierarchical relationships that can be programmatically determined.

502.3.8 Text

Supports

Fluency Tutor text components provide programmatically determinable details.

502.3.9 Modification of Text

Supports

Fluency Tutor text components can be set programmatically  through assistive technology.

502.3.10 List of Actions

Supports

All actions that can be set on a Fluency Tutor component can be determined programmatically.

502.3.11 Actions on Objects

Supports

Fluency Tutor supports the ability for assistive technology to programmatically execute available actions.

502.3.12 Focus Cursor

Supports

Fluency Tutor relies on the browser’s capabilities to provide an on-screen indication of current focus and exposes the information and mechanisms needed.

502.3.13 Modification of Focus Cursor

Supports

Fluency Tutor either conforms to these standards where the capability exists or does not support the capability for any user.

502.3.14 Event Notification

Supports

Fluency Tutor events relevant to the user's interaction are also available to assistive technology.

502.4 Platform Accessibility Features

Supports

Fluency Tutor conforms to these standards where the capability exists.

503 Applications

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503.2 User Preferences

Supports

Fluency Tutor honors the user settings from a user's browser and/or operating system.

503.3 Alternative User Interfaces

Supports

Fluency Tutor supports assistive technology and has no known conflicts with accessibility features provided by the  operating system or the browser

503.4 User Controls for Captions and Audio Description

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503.4.1 Caption Controls

Supports

Fluency Tutor uses the browser’s in-built video player where possible which has Caption Controls built-in.

503.4.2 Audio Description Controls

Supports

Fluency Tutor uses the browser’s in-built video player where possible which has Audio Description Controls built-in

504 Authoring Tools

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504.2 Content Creation or Editing (if not authoring tool, enter “not applicable”)

See WCAG 2.0 section

See information in WCAG section

504.2.1 Preservation of Information Provided for Accessibility in Format Conversion

N/A

Fluency Tutor does not provide any mechanism for conversion of formats

504.2.2 PDF Export

N/A

504.3 Prompts

N/A

504.4 Templates

N/A

Chapter 6: Support Documentation and Services

Notes:

Criteria

Conformance Level

Remarks and Explanations

601.1 Scope

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602 Support Documentation

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602.2 Accessibility and Compatibility Features

Supports

Fluency Tutor’s accessibility features are documented in our support pages

602.3 Electronic Support Documentation

See WCAG 2.0 section

See information in WCAG section

602.4 Alternate Formats for Non-Electronic Support Documentation

Supports

Documentation will be provided in alternate formats upon request with no additional charge.

603 Support Services

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603.2 Information on Accessibility and Compatibility Features

Supports

Texthelp support will provide this information upon request at no additional charge.

603.3 Accommodation of Communication Needs

Supports

Texthelp support provides multiple channels for user communication as needed.

E.G. Email, telephone and video conference and remote access support.

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