Tickets

What are the different ticket types?

There are 3 types of tickets available: Zone A, Zone B and Zone C, with price of tickets dependent on closeness to musician, and on how the view is.

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased prior to arriving at the event.

Can I book a ticket for my carer/caretaker?

Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You will find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Venue information

Where is the experience taking place?

This experience is taking place at Hyatt Centric Ballygunge, a five-star hotel in the heart of Kolkata’s business district Ballygunge

How do I get to the venue?

https://maps.app.goo.gl/2QQhFHisSdhLDwev9

Is there food served?

Beverages can be bought at the venue and be taken into the hall, between songs.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

YES

Is there parking available?

Limited Parking available at the hotel

Restrictions

Can I take pictures or videos during the performance?

Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Can I use my phone during the performance?

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians

Can I leave the concert room during the performance?

Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.

When should I arrive?

Please arrive at least 30 minutes before the concert starts in order to be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the musicians’ performance and the experience of the audience, you will not be allowed to enter the show.

Tickets

Can I sit together with friends?

Yes, you can sit with your friends if you come together, and you all have tickets for the same zone. We recommend you to arrive in good time, and we will do our best to accommodate you.

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to any other Fever account at no extra cost. It’s as easy as clicking "Transfer Tickets" on your ticket on the Fever app. For additional help, please feel free to contact us, indicating your ticket ID. You may transfer tickets till 3pm IST on the day of the concert

Are the candles flammable?

Please note that, for the security of attendees, all candles will be flameless.