Before any manipulation and before updating the system, it is preferable to make a forced backup of the database. To do this, follow these steps :
If it has not already been done, you must do the annual update of Sugarheld application.
*Note that if you are currently running version V2.0.22, then you’ll have to keep this app and do the migration manually. Also note that there are no future updates nor bugfixes for older tablets. Please consider upgrading your hardware.
To update the Sugarheld application, make sure that your tablet is connected to an Internet network to be able to proceed with the update.
When opening the tablet, an automatic message should ask you to update to version V2.1.9_0. Click yes and do all the requested steps.
In order to confirm that you have the latest version, you can verify yourself by clicking on CFG (top right) and then looking at the version number (V2.1.9_0). If necessary, click on “Check for updates”
Next, you have to program the tablet so that it is synchronized with the Webapp 3.0 platform :
Next, you need to point the Android app to the H2O server.
Port : 443
User name : Email address (GMAIL) of the tablet
User password : the password linked to the GMAIL address of the tablet
New URL address (web page address) à app3.smartrekh2o.com
This change in the web page address (URL) means that your icon (web application) on your cellphone is no longer good, you must get rid of the PURPLE icon.
Download the new web platform according to your device:
Computer: open a web browser (such as Google Chrome for example). Manually enter the following address in the search bar: app3.smartrekh2o.com
- You can bookmark the website for faster searching.
Android cellphone : open Google Chrome browser. Manually enter the following address in the search bar: app3.smartrekh2o.com
- Your Android cell will offer you “install Smartrek App 3.0” to create an icon on your cellphone.
iPhone cellphone : open Safari browser. Manually enter the following address in the search bar: app3.smartrekh2o.com
- Listen to the following tutorial to add an icon to your iPhone home screen
‘’iPhone installation’’ tutorial : https://www.youtube.com/watch?v=bo_ZaEUfxBE&list=PL8ofIK3hvDhtgwEWQm8ttRSRX7rgu7pJn&index=4
For any assistance, you can reach the H2O After sales customer service @ 819-344-2288