FAQS

THE EXPERIENCE

What can I expect from The Gunpowder Plot?

See history come alive—with you at the heart of the plot! Travel back in time to the dark and dangerous streets of London in 1605, where there’s a conspiracy afoot. Spy for the Crown, meet the oppressed rebels, smuggle gunpowder and escape from the Tower of London before your head ends up on a spike. Who are the traitors and who can you trust? Get your tickets for The Gunpowder Plot in London and prepare for a realistic and convincing Tower of London immersive experience with historically accurate costumes and sets.

You can find out more about the experience here.

Do I need to know the story?

No, not at all! We have designed the experience to be understood and enjoyed by those who don’t know anything about The Gunpowder Plot.

What is an immersive experience?

Layered Reality™ are the leaders in immersive entertainment experiences - with powerful storytelling, cutting-edge technology and outstanding customer service. We combine live theatre (actors, movie-scale sets, and special effects) together with the latest digital technology (virtual reality, projection mapping and holograms) plus physical sensations (sight, sound, smell, touch and movement) to create a unique immersive experience that is truly memorable.

Where is the experience located?

The event is located next to the Tower of London at 8-12 Tower Hill Vaults, London, EC3N 4EE.

How do I get there?

The venue is just a few minutes’ walk from several tube stations, train stations, boat piers and bus stops including Tower Hill, Tower Gateway, Monument, Bank, Aldgate, Fenchurch Street, Liverpool Street and Tower Millenium Pier.

Is there parking available?

The closest public car parks are Tower Hill Coach and Car Park - 50 Lower Thames Street, London, EC3R 6DT and Minories Car Park - 1 Shorter Street, London, E1 8LP.

Does the experience take place in an indoor or outdoor venue?

The experience takes place in an indoor venue.

How long does the experience last?

The whole experience takes around 2 hours, including a 20 minute interval in The Duck & Drake tavern. We also have our very own themed bar - The Crown & Barrel, where you can enjoy drinks and delicious meals before or after your experience.

What time should I get there?

It's best to arrive at least 30 minutes before your scheduled start time (or earlier to enjoy a drink in our themed bar). This will give you plenty of time to check-in, sign the waivers, store your belongings in our free lockers, and get yourself relaxed and ready to take part. Sorry, but we can't accommodate latecomers, so be sure to be on time!

What happens if I arrive late?

If you happen to arrive late, your entry will be dependent on if there is space available. This may result in an undefined waiting period or entry not permitted to the experience.

What is the capacity of each performance?

Each performance is limited to 16 people.

How does the VIP experience work?

The VIP Experience includes entry to the experience + theatre programme + interval cocktail + meal & house drink + £10 merch voucher + souvenir photograph. Upon arrival at the venue, you will be given tokens to redeem these throughout your visit. If you wish to eat before the experience we would recommend arriving at least 1 hour prior to the start time. Alternatively you can wait until after the show has finished to eat and drink.

Is food & drink available at the venue?

Yes, we have two bars. The Crown & Barrel Bar & Restaurant has a full range of cocktails, beers, wines, spirits, pizzas, burgers, salads, snacks & more. The Duck & Drake tavern in the interval offers a selection of drinks & snacks and our signature Burnt Fuse Cocktail.

Do I need to reserve a table in the bar & restaurant?

No, table reservations are not required. We have plenty of space in our bar.

I have booked a meal, do I eat before or after the experience?

If you wish to eat before the experience we would recommend arriving at least 1 hour prior to the start time. Alternatively you can wait until after the show has finished to eat and drink.

Are there vegan or gluten free options available?

Yes we have vegan & gluten free options available on our menu.

Can I bring my own food & drink?

Only food and drinks purchased within the venue can be consumed on the premises. Food, drinks or chewing gum are not permitted inside the experience. If you need to bring specific food or medicine due to a pre-existing medical condition then please supply the relevant supporting medical evidence.

How do I redeem the extras that I purchased with my tickets?

Upon arrival at the venue, you will be given tokens to redeem these throughout your visit.

Can I take my own photos?

Yes, you can take photos in the bars, where there are photo opportunities. You can share these with us on Social Media. There is no photography, videography or recording once inside the experience except for our interval bar. Professional photos will be taken during the experience and you will have the opportunity to purchase these afterwards.

Is there a gift shop?

Yes, we have a full range of themed merchandise available to purchase at the venue.

Are there chairs inside the experience?

This is a walk through immersive experience. There are some benches in selected scenes which allow you to sit and watch the performance.

Are there lockers to store personal belongings?

There are small lockers available to leave bags or personal items. Most coats, handbags and backpacks will fit inside the lockers. Alternatively, please speak to a member of our team so they can find a solution for you. Guests are not permitted to carry bags through the experience.

What should I wear?

As it’s an immersive experience, we suggest wearing comfortable clothing and flat shoes or trainers. Please avoid wearing high heels, boots, flip flops, or anything similar as they are not suitable. Our team reserves the right to refuse entry if they have any concerns about health and safety.

How much of the experience is in Virtual Reality (VR)?

Three scenes include the use of a VR headset and each of these parts of the experience last for ten minutes or less.

What are the sizes of the VR headsets?

The VR headsets are designed to be universal and adjust for different head sizes.

Is there a place for my family/friends to wait for me?

Your family/friends are welcome to wait in The Crown & Barrel bar whilst you’re inside the experience but remember, the experience lasts for around 2 hours and it’s much more fun for all involved if you are able to join them.

Is there a lost and found contact?

Please inform a member of our team at the venue and they will assist with retrieving your belongings.

ACCESS

Is this appropriate for children?

This experience is suitable for children 10+ and adult supervision is required. Children under 16 years old need parental or guardian consent through the waiver before admission, and they must be accompanied by an adult aged 18yrs or over at all times. If a child chooses to leave the experience for any reason, they must be accompanied by an adult.

Is there an age requirement?

The recommended minimum age to take part in the experience is 10 years old. There's no upper age limit, so anyone can join in on the fun! If your children are under 16 years old, they'll need to be accompanied by an adult at all times and you will need to sign a waiver on their behalf before they can take part.

Do I need to bring my glasses?

If you normally wear glasses or contact lenses, we recommend you wear them during the experience. The Virtual Reality headsets are fully adjustable to accommodate glasses. Simply turn the wheel on the back to the left to loosen the headset fully so you can fit it over your glasses more easily, then turn the wheel to the right to tighten again.

Will the headsets fit over my glasses?

Yes. The Virtual Reality headsets are designed to be worn comfortably with or without glasses. So if you normally wear glasses or contact lenses, feel free to wear them during the experience.

Is the experience scary?

Don’t worry, it’s a fun experience and most people don’t find it too scary. There are some surprises and moments of suspense but it is not frightening.

I have a medical condition. Is the experience suitable for me?

We want everyone to have a great time, but since this is an immersive experience, it may not be suitable for everyone. For more details, check out our full Access Guide.

Is the experience accessible for all?

Since this is an immersive experience, it may not be suitable for everyone. You can find more information in our Access Guide.

What language is the experience?

This experience is only available in English.

Is the venue wheelchair accessible?

No, the experience is not wheelchair accessible.

Is the experience accessible for deaf people?

Yes, you can wear your hearing aids inside the experience. Please let our team know if you require additional support when using the VR headsets.

Will there be strobe lights?

Yes, the experience contains strobe lighting. If strobe lights affect you, please do let our team know upon arrival.

Are there any alternative routes inside the experience?

Yes, there are alternative routes for guests who do not wish to participate in certain physical activities. All of these routes include stairs.

Will I experience motion sickness?

If you're prone to motion sickness, some scenes that use virtual reality and synchronised motion may affect you. However, these parts of the experience last for ten minutes or less.

To help prevent motion sickness, some people find that taking travel sickness tablets in advance or wearing a patch can make a difference. If you start feeling sick, closing your eyes often helps. You can also remove your headset, and one of our team members will assist you right away.

Can I participate if I'm pregnant?

Unfortunately, this experience is not recommended if you're pregnant. For more information, please refer to our Access Guide.

Can I wear my hearing aids?

Of course! You can wear your hearing aids during the experience. If you need any additional support when using the VR headsets, please let our team know.

Are there toilets available during the experience?

There are toilets available 50 minutes into your experience in the interval bar. If you require urgent use, a member of our team can support you with this. We have urgency cards on-site or please feel free to bring your own. For more information on access please take a look at our Access Guide.

Are there any content or trigger warnings?

The Gunpowder Plot contains themes of swearing, violence, torture, murder, death, terrorism and religious discrimination.

This experience is suitable for children 10+ and adult supervision is required. Children under 16 years old need parental or guardian consent through the waiver before admission, and they must be accompanied by an adult at all times.

The experience includes multi-sensory effects such as virtual reality, motion simulators, uneven surfaces, confined spaces, air blasts, scent, and temperature changes. These effects are designed to fully immerse guests in the experience and create an impact.

What are the prohibited items at the experience?

Photography, videography, alcohol, drugs, naked flames, full head masks, imitation/actual weaponry or anything which may disturb the other patrons.

Can I smoke or vape?

Smoking on the premises (including the use of e-cigarettes) is strictly prohibited.

TICKETS

Where can I get tickets?

• On the Fever App, available on Google Play and Apple Store.
• On the Fever website.

What ticket types are there?

General Admission (includes entry to the experience)

Groups (4+)(includes entry to the experience)

VIP Experience (includes entry to the experience + theatre programme + interval cocktail + meal & house drink + £10 merch voucher + souvenir photograph)

Eat & Experience (includes entry to the experience + meal & house drink)

How many tickets can I buy?

Each performance is limited to 16 people.

What do VIP tickets include?

Make your visit extra special.

A VIP Ticket includes:

• Entry to the experience.
• An exclusive theatre programme.
• A Fuse cocktail during the interval.
• A delicious meal and house drink.
• A £10 voucher to spend on merch.
• A printed souvenir photograph.

Can I purchase tickets at the venue?

We strongly recommend advance booking to avoid disappointment. Tickets may be available to buy at the venue on the day but this is a popular show and performances often sell out in advance.

Can I make a group booking?

If you have a large group enquiry, please contact Layered Reality. For all other enquiries please contact Fever indicating your ticket ID.

Can I do the experience alone?

Yes. Performances take place in small groups of up to 16 people, so you'll be part of a group taking part together.

Do you sell gift vouchers?

Yes, you can purchase gift vouchers on the Fever website. The Fever gift voucher can be used as part or full payment to buy tickets online.

I have a gift voucher. How do I redeem it?

Redeeming your voucher is super easy. At the checkout on the Fever website, simply enter the unique code on your gift voucher, and the amount will be deducted from your order total.

I have a Layered Reality™ gift voucher. How do I redeem it with Fever?

Redeeming your voucher is super easy. At the checkout on the Fever website, simply enter the unique code on your gift voucher, and the amount will be deducted from your order total.

Can I change the date of my tickets?

No problem, we understand that plans can change. Changes of date and/or time are permitted, subject to availability, up to 48 hours before the start time of your experience. In such a case, please contact Fever indicating your ticket ID. For more information, you can refer to the Fever T&Cs.

Can I cancel my tickets?

Tickets cannot be cancelled but changes of date and/or time are permitted, subject to availability, up to 48 hours before the start time of your experience. In such a case, please contact Fever indicating your ticket ID. For more information, you can refer to the Fever T&Cs.

What is your refund policy?

Tickets are non-refundable. Changes of date and/or time are permitted, subject to availability, up to 48 hours before the start time of your experience. In such a case, please contact Fever indicating your ticket ID. For more information, you can refer to the Fever T&Cs.

How do I book a ticket for my carer?

If you require assistance throughout the experience, you can apply for a free pass for your Personal Assistant/Support Worker. Please contact Fever with proof of needing a carer ticket. Once this is received, they will then provide you with the code of a voucher, that you can use to purchase your free Carer ticket. Please keep in mind that you will be required to show this, along with your tickets, to enter the venue. Each Carer ticket will need to be purchased with at least one other full price ticket.

Here are a few of the documents Fever accept:

• Middle or Higher rate DLA for care and/or mobility.
• Receipt of Personal Independence Payment (PIP).
• Evidence of being severely sight impaired.
• CredAbility Access Card – + 1 category requirement.
• A recognised Assistance Dog ID Card.

Do I need to print my ticket?

No, your contactless tickets will be validated directly in the Fever App.

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact Fever indicating your ticket ID for additional help.

What are the official sellers for this experience?

Official tickets for The Gunpowder Plot can only be purchased on the Fever website. Tickets are not available on any other website or ticketing platform.

Can I obtain a press pass?

For all press inquiries, please contact Layered Reality press team.

I can't find my ticket. What can I do?

You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact Fever.

How can I contact you?

Please contact Fever for additional help.