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Whitehorse Concurrent Library Plan
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Whitehorse Concurrent Library Plan 2021

Library Book Checkout Details

WHAT? 

WHERE? 

WHEN?

HOW? 

Returning Books

Schedule

Monday

Asynchronous

A students

Tuesday

A student

Wednesday

B students

Thursday

B students

Friday

In Person Students

Students Place holds /make requests by 1:15 p.m.

Book Delivery & Collection of Returns

Students Place holds /make requests by 1:15 p.m.

Book Delivery & Collection of Returns

Virtual Students

Curbside Pickup & Return by reservation

Curbside Pickup & Return by reservation

Curbside Pickup & Return by reservation

Curbside Pickup & Return by reservation

Tech Support Details

WHAT? 

WHERE? 

WHEN?

HOW? 

Tech Support Steps

Support for Students at Home

Support for Students in Person

Support for Teachers & Staff

Step 1

Try the first four troubleshooting steps provided on the family website.

Try the first four steps on the troubleshooting poster.

Restart your computer (If you’re having computer problems)

Step 2

Fill out the Google Form for help from LMTS.

Fill out the Google Form for help from LMTS.

Fill out the Google Form for help from LMTS.

Step 3

LMTS will reach out ASAP to help with further troubleshooting.

LMTS will reach out ASAP to help with further troubleshooting.

LMTS will reach out ASAP to help with further troubleshooting.

Step 4

LMTS will enter a work ticket for Tech Services if needed.

LMTS will collect the device from outside the classroom if needed and provide a loaner to the student.

LMTS will enter the classroom to help with the technology if needed, preferably when students are out of the room.

Step 5

The family will pick up the new device at Whitehorse or receive the delivery at home.

If LMTS cannot fix the device, she will arrange for a replacement with Tech Services.

If LMTS cannot fix the device, she will arrange for a replacement with Tech Services.