Whitehorse Concurrent Library Plan 2021
Library Book Checkout Details
WHAT?
WHERE?
WHEN?
HOW?
Returning Books
Schedule | Monday Asynchronous | A students Tuesday | A student Wednesday | B students Thursday | B students Friday |
In Person Students | Students Place holds /make requests by 1:15 p.m. | Book Delivery & Collection of Returns | Students Place holds /make requests by 1:15 p.m. | Book Delivery & Collection of Returns | |
Virtual Students |
Tech Support Details
WHAT?
WHERE?
WHEN?
HOW?
Tech Support Steps | Support for Students at Home | Support for Students in Person | Support for Teachers & Staff |
Step 1 | Try the first four troubleshooting steps provided on the family website. | Try the first four steps on the troubleshooting poster. | Restart your computer (If you’re having computer problems) |
Step 2 | Fill out the Google Form for help from LMTS. | Fill out the Google Form for help from LMTS. | Fill out the Google Form for help from LMTS. |
Step 3 | LMTS will reach out ASAP to help with further troubleshooting. | LMTS will reach out ASAP to help with further troubleshooting. | LMTS will reach out ASAP to help with further troubleshooting. |
Step 4 | LMTS will enter a work ticket for Tech Services if needed. | LMTS will collect the device from outside the classroom if needed and provide a loaner to the student. | LMTS will enter the classroom to help with the technology if needed, preferably when students are out of the room. |
Step 5 | The family will pick up the new device at Whitehorse or receive the delivery at home. | If LMTS cannot fix the device, she will arrange for a replacement with Tech Services. | If LMTS cannot fix the device, she will arrange for a replacement with Tech Services. |