Beyond Golf

Bar + Kitchen

Training Manual

Table of Contents

  1. Introduction
  1. Golf
  1. Starting a Session
  2. Customizing Game Settings
  3. Troubleshooting Common Issues
  4. Ending a Session

  1. How to Make a Booking
  2. How to create a Time Block
  3. Difference between Booking and Time Block

  1. Golf Clubs
  2. Golf terminology

  1. Bar Operations
  1. Cocktails
  2. Infusions
  1. Types of Beer
  2. Proper Beer Pour
  3. Beer Glassware

  1. Closing and Opening Procedures
  2. Weekly Cleaning Duties

  1. Proper Pour
  2. Correct Glassware

  1. Checking ID’s
  2. Knowing Signs of intoxication
  3. When to refuse Service
  1. Order Entry
  2. Rewards
  3. Discounts
  4. Modifiers
  5. Tabs & Tables
  6. Payment Processing
  7. Reports
  1. Food

-Food Knowledge

-Identifying Menu Items

-Proper Utensils for certain items

-Daily & Weekly Specials



  1. Customer Service
  1. Health & Safety Procedures
  1. Maintenance & Cleaning
  1. Cleaning Filters on Refrigeration Equipment
  1. Closing Procedures
  1. Appendix

1. Introduction

Overview of Beyond Golf Bar + Kitchen

Beyond Golf Bar + Kitchen is a unique venue combining high-tech indoor golf simulators with a full-service bar and kitchen, offering customers an entertaining and relaxing atmosphere. Guests can enjoy simulated rounds of golf on some of the world's most famous courses while enjoying great food and drinks.

Mission and Values

Purpose of the Training Manual

This manual is designed to provide all new employees with the necessary knowledge and skills to operate the golf simulators, serve food and drinks, and ensure a high-quality experience for our guests.

Employee Expectations and Responsibilities

Uniform and Appearance Standards

1. Purpose

These standards ensure all staff present a clean, professional, and refined image consistent with the prestige of a country club like atmosphere. They also protect guest safety by upholding all health and hygiene regulations related to food service.

2. General Expectations

3. Uniform Guidelines

Front-of-House (FOH) – Servers, Barbacks, Bartenders

2. Golf

Overview of the Golf Simulators

Golfzon simulators are known for their advanced technology, realistic simulation of on-course conditions, and features designed for both practice and play, catering to a wide range of players from casual golfers to professionals. These simulators utilize high-speed camera sensors (like our TwoVision NX) to precisely track club and ball data, and include hydraulic swing plates and varied hitting surfaces to replicate different lies like fairway, rough, and bunkers, enhancing realism and challenge.

Starting a Session

  1. Log In: Guests log in to their profile via the GOLFZON app or by selecting Guest Player. (See GOLFZON app section for more info).

  1. Add your players : Add player names, tee selection and right or left handed.
  2. Select Play Mode: Typically this will always be Stroke Play which is selected by default but any of the other options are available for different types of game play.  The other most widely used options are GLF which is used for League Play and also Scramble mode which is more commonly known as Best Ball.  


  1. Select Course: Choose from the available courses (e.g., Pebble Beach, St. Andrews, etc.).  There are 275+ courses with more being added monthly.  We have a full list of courses on our website under Indoor Golf - Golf Courses on our website. If someone is new and/or wants an easier course a great recommendation is Life Best.
  2. Adjust Settings: Most of this can be left at defaults but the most common change would be Concede distance, which is basically a Gimme distance.  Default is 9 ft but if people want to putt less this can be set all the way out to 16 ft.  There is NO way to turn off putting.
  3. Begin Play: Click Next and OK through the following prompts until they are on the tee box.

Troubleshooting Common Issues

Closing Out Simulator Games

GOLFZON Mobile App

Whether you’re a weekend golfer or a serious player aiming to level up your game, the GOLFZON Global App is the perfect companion to help you achieve your goals and track your progress. Available for free on the App Store and Google Play, this cutting-edge app is packed with exclusive features that put you in control of your progress on and off the virtual course.
https://www.golfzongolf.com/blog/technology/unlock-your-full-golf-potential-with-the-free-golfzon-global-app

3. Bar Operations

Employee FOH Portal

The Employee FOH Portal is where you will find any employee wide announcements and updates, staff schedule, and shift reports. Please check here often and pay attention to changes and updates!

This portal can be found at: https://www.beyondgolf.com/foh

Password is 12040330

Start and End of Shift

There are reports setup to help ensure the success of each shift in the FOH Employee Portal.  The two main reports are for start of shift and end of shift.  Start of shift shall be completed within the first 20 minutes after you clock in.  If you are working with someone else, please communicate with them and work together to complete the checklist.  The end of shift/closing shift reports are to be completed at the end of each shift and will walk you through cleaning and finalizing all money and tips.

Overview of the Bar Menu


Tropical- Mango Puree, Pineapple Juice and Cranberry

Raspberry Lemonade- Frozen Raspberries, Raspberry Puree, Lemonade

Cinderella- Orange Juice, Lemon Juice, Pineapple Juice & Grenadine

Shirley Temple and Roy Rodgers

Flavored Lemonades with our variety of purees we use for mimosas

Standard Operating Procedures (SOP) for Bar Service

Wipe spills immediately – Sticky bar tops are a quick way to lose customers (and attract fruit flies).

Rinse and sanitize bar tools often – Strainers, shakers, stirrers, and muddlers should be cleaned between uses.

Use fresh bar towels – Keep a dry towel for glassware and a damp/sanitized towel for surfaces. Swap them out often.

Empty trash frequently – Especially for garnish scraps and napkins.

Rotate garnishes – Discard wilted or dried-out fruit as soon as you notice it.

Glassware check – Polish any cloudy or spotty glasses before serving.

Keep bottles clean – Wipe necks of liquor bottles so sticky drips don’t accumulate.

        

Bartending Techniques

When to shake: For drinks with citrus, fruits, or purees

Technique: Fill shaker 2/3 with ice, hold with both hands (one on each tin), and shake over your shoulder vigorously for ~10 seconds.

Jigger: A precise way to measure (standard sizes: 1 oz and 1.5 oz) - Beyond Golf prefers this method due to consistency and accuracy.

Free Pouring: Uses a timed count to measure by eye (e.g., 1 second = 1/4 oz). Requires practice and consistency.  Everyone counts at a different speed so practice is essential.

Clean, rinsed glass (free of grease, detergent, or lipstick)

Hold the Glass at a 45° Angle- Position it just below the faucet — do not touch the faucet to the glass or beer (sanitary hazard).

Open the Tap Fully and Quickly- Pull the tap handle all the way down in one motion. Partial opening causes turbulence = excessive foam.

Pour Down the Side of the Glass -Let the beer flow down the inner wall of the tilted glass.

Straighten the Glass Gradually- At about 2/3 full, begin to tilt the glass upright. Now pour directly into the center to build a 1–1.5 inch (2–4 cm) head.

Finish with the Right Foam Head- A proper head improves aroma, flavor, and presentation. Most beers should have about two fingers (1–1.5 inches) of foam.

Beer Glassware

                Pint Glass (16 oz) – Standard for most ales and lagers.

                Pilsner Glass – Tall and tapered to showcase clarity and carbonation.

Tulip Glass – Curved top for strong ales, IPAs, and Belgian styles; traps aroma.

Guinness Glasses - Slightly narrow glass at the base and wider at the top, witha gentle curve that helps form and hold the creamy nitro head

        Cocktail Glassware

 A Martini Glass (Coupe or V-shaped) – For martinis, Manhattans, cosmopolitans; stem keeps hands from warming the drink.

Large Rocks Glass - short cocktails (titos soda short, captain diet short)

Small Rocks Glass - liqours on the rocks or neat

Pint Glass - single tall, double tall or specialty cocktails

                

Responsible Alcohol Service

Physical signs can also include:

 Politely refuse service if a guest is visibly intoxicated.

Knowledge of POS system (Toast)

        Full Toast Training Video:

        https://play.vidyard.com/CctQeqLmsLWkzRFbDZD7R2.jpg

        Front of House Skills 101:

        https://central.toasttab.com/s/front-of-house-skills-101

Order Entry

Rewards/Beyond The Ropes

Access the Rewards: On the Toast POS system, tap "Rewards" at the bottom of the order screen.

Initiate a Lookup: Select the "Lookup" option.

Enter Information: In the search field, enter the guest's phone number associated with their loyalty account.

Confirm and Link: Select the guest's account from the search results to link it to the transaction, which allows you to see their rewards balance and redeem any available rewards before completing the payment.

Applying Rewards:  Other than the $10 off, if the customer is redeeming a merchandise reward.  That item must be rung in prior to redeeming the reward.  The reward will appear greyed out until the item is rang in.

Payment Processing

Reports

Handling Cash and Credit Transactions

4. Food

Overview of the Food Menu

Identifying Food Items

Order Management and Communication

5. Customer Service

Greeting and Interacting with Customers

Here are four ways to greet customers effectively:

1. Warm Verbal Welcomes:
 Begin with a friendly and clear greeting, such as "Welcome," "Good morning/afternoon/evening," or a personalized version if you know the customer's name.

2. Personalized Open-Ended Questions:
 Engage the customer further by asking open-ended questions that invite conversation and show you're ready to assist, like "How can I help you today?" or "What can I help you find?".

3. Acknowledge Regulars:
 For returning customers, make them feel valued by using greetings like "Welcome back! How have you been?" or "Good to see you again!".

4. Use Friendly Nonverbal Cues:
 Combine your verbal greeting with positive body language, including making eye contact, offering a sincere smile, and avoiding crossed arms or pointing

Ultimate Guest Experience: Guest Service Training Guide

Purpose: To ensure every guest at Beyond Golf receives consistently exceptional service from arrival to departure. This guide outlines the ideal guest experience flow and best practices for each step.

1. ARRIVAL & GREETING (0:00)

Best Practices:

2. GREETING & SETTING THE TONE (0:02)

Best Practices:

3. DRINKS & MENU GUIDANCE (0:06)

Best Practices:

5. APPETIZER SERVICE (0:15)

Best Practices:

6. MAIN COURSE SERVICE (0:30)

Best Practices:

7. DESSERT & FINISHING TOUCHES (1:15)

Best Practices:

8. CHECK PRESENTATION & GOODBYES (1:35)

Best Practices:

BONUS TOUCHES

Final Notes for Team:

Let’s create unforgettable moments—one guest at a time.


Handling Golf Reservations and Walk-ins

Managing Customer Complaints

Ensuring a Positive Guest Experience

6. Health & Safety Procedures

Safety Standards for Golf Simulators

Fire Safety and Emergency Procedures

Severe Weather Safety and Protocols

First Aid Protocols

Hand Washing

When to wash hands:

Servers and bartenders should wash their hands frequently and thoroughly, especially:

How to wash hands:

Follow these steps for effective handwashing:

  1. Wet hands and arms: Use clean, running, warm water.
  2. Apply soap: Lather hands and arms thoroughly, ensuring coverage of backs of hands, palms, exposed arms, between fingers, and under nails.
  3. Scrub hands and arms: Vigorously rub for at least 20 seconds.
  4. Rinse hands and arms: Rinse thoroughly under warm, running water, holding hands downward so water runs off fingertips.
  5. Dry hands and arms: Use a clean, single-use paper towel or a hand dryer. If using a paper towel, use a fresh one to turn off the faucet to avoid recontamination

7. Maintenance & Cleaning

Cleaning and Sanitizing Procedures for Simulators, Bar, and Kitchen

Maintenance of Golf Simulators

Routine Checks and Preventative Maintenance

8. Closing Procedures

Closing the Golf Simulators

Closing the Bar

Final Checks and Reporting