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PC Game Pass - Patch 1.0.2 - Lost save issue manual
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PC Game Pass - Patch 1.0.2 - Lost save issue manual

Greetings!

We released a 1.0.2 Patch for Against the Storm, including a potential fix to the save-resetting issue on PC Game Pass. However, to fix the issue with cloud saves, we were asked to change our save structure.

On PC Game Pass, your main profile data is now stored in the DefaultProfile folder. While the game should automatically migrate them to the new folder, for some users this is blocked by the Xbox App Cloud Saves feature. To fix this manually, you need to ‘trick’ the Xbox App Cloud Saves system into accepting the saves. Here’s how to do it:

What to do if your save files disappeared after the 1.0.2 patch

Instruction:

  1. Make sure that Against the Storm is updated to version 1.0.2.0 (or 1.0.2R as displayed in-game).
  2. Go to the folder PC Game Pass save files folder:  %userprofile%\AppData\Local\Packages\HoodedHorse.AgainsttheStorm_znaey1dw2bdpr\SystemAppData\xgs
  3. Open the subfolder with your ID in its name
  1. e.g. 000901FD3346E10C_000000000000000000000000XXXXXXXX.
  1. Create a backup of this folder in a different location.
  2. Start the game.
  3. Remove everything inside the "DefaultProfile" folder (located in the ID subfolder from Step 3).
  1. If you don’t have the "DefaultProfile" there, please go to step 12.
  1. Move every file (not folders!) from the ID folder (described in step 3) except player.log and player-prev.log to the DefaultProfile folder.

  1. Force-quit the game using Alt+F4.
  1. Do not quit the game using the ‘Quit’ or ‘Save & Quit’ options as this will revert the changes.
  1. Launch the game from the Xbox App.
  2. (Optional 1) If the game still launches with no progress, please follow the steps below:
  1. Check if you have the following folder on your PC: %userprofile%\appdata\locallow\Eremite Games\Against the Storm
  2. If you do, please rename the ‘Against the Storm’ folder to ‘Against the Storm - Backup’ (or any other name, just to ensure there’s no ‘Against the Storm’ folder).
  3. Launch the game from the Xbox App.
  1. (Optional 2) If this didn’t help either, please repeat Steps 1-8, but restart your PC before launching the game. Restarting the PC triggers Xbox App Cloud Save synchronization and may recover the save files.
  2. (Optional 3) If the previous steps didn't work, please try the following:
  1. Remove the %userprofile%\AppData\Local\Packages\HoodedHorse.AgainsttheStorm_znaey1dw2bdpr folder.
  2. Restart the PC.
  3. Start the game. The Xbox App will recreate the folder from the cloud.
  4. Quit the game.
  5. Repeat the steps 1-8.

Unfortunately, we can't guarantee this will work in all cases. If you need any additional help with the instructions above, please message us at support@eremitegames.freshdesk.com or contact us in the ✖⋯pc-game-pass channel on our Discord.

Important: If you experienced a save file loss before 1.0.2 Patch and weren’t able to restore it by restarting the PC, this might mean it’s no longer possible to recover. For those of you, we prepared custom save files.

Custom save files

While we are unable to restore save files that were permanently lost, we prepared several custom save files for you that you can use to recreate the progress you've made. Please check the spreadsheet below and download the save files that match your progress:

▶ CUSTOM SAVE FILES ◀

Each save includes additional Citadel Resources and has basic Deeds completed (according to the level).

To load one of the custom save files, please follow the instructions:

Instructions:

  1. Download the selected save file (don't unpack it just yet).
  2. Launch the game.
  3. While the game is open, minimize the game and go to the PC Game Pass folder where the save files are stored: %userprofile%\AppData\Local\Packages\HoodedHorse.AgainsttheStorm_znaey1dw2bdpr\SystemAppData\xgs
  4. Open the subfolder with ID in its name (e.g. 000901FD3346E10C_000000000000000000000000XXXXXXXXXX).
  5. Delete all the files there except for the Player.log (you shouldn’t be able to delete it anyway).
  6. Unpack the save files .zip (from Step 1) and move all the files to the ID folder from Step 4 (where Player.log is located).
  7. Return to the game and force-close it with Alt+F4. Using the in-game ‘Quit’ or ‘Save and Quit’ option won’t work as the game will overwrite the downloaded files.
  8. Restart the PC. This may trigger the Xbox App Cloud Save synchronization.
  9. Launch the game again.

If you need any additional help with loading the custom save files, please message us at support@eremitegames.freshdesk.com or contact us in the ✖⋯pc-game-pass channel on our Discord.

Our sincere apologies

Over the last several days, we have been in constant communication with the Microsoft team and cooperated with them in resolving the lost save files issue. We hope it will help prevent similar situations from happening in the future. We are grateful to everyone who shared the report via the Feedback Hub app or helped in any other way.

Again, we sincerely apologize for this situation. Losing progress is a particularly frustrating experience, and we empathize with all the players who have been affected by this issue.

We are grateful for the patience you’ve shown us and we hope you’ll enjoy playing Against the Storm.

Thank you,
Eremite Games & Hooded Horse