Questions

Step by step process of ordering gas (What do ppl do?)

Who’s using it/Places that use gas?

What is it used for? E.g house/cooking

How much do they order?

When do they order? (when the gas delivery man comes, schedule).g

Where do ppl get the number/app from?

Existing gas brands that offer delivery

How is it done?

East Malaysia
West Malaysia

Features of the website/ app

Pros and Cons of delivery system/app UI UX

Area of availability

Findings

-Most of them rely on phone numbers than apps

-Carigas and halogas are our competitors

-The traditional way is not reliable and dun have a proper way to order that's why need an app/website

-Brands not getting enough exposure

-Phone numbers too dependent on delivery man's availability & area

Gap to overcome:

Do people prefer phone calling rather than to use an app? Is it a culture thing? Or is it because they're too used to it and there are no reliable options. Can we change it?

also there is prejudice like parents always think online store are all fake

1. sense of familiarity and trust

2. many people are still not familiar with technology

3. gas is not something that is needed frequently so dont know if downloading an app for it will necessary

mostly due to the fact that they're just used to it (since there were no other reliable options back then)

Also mostly the people that deal or use gas are our previous generation folks, with a lack of familiarity to tech. So if we want, this app will be for future generations? And as to target the older generations to change?