Realtime Job Status (January 2020)
Cathy S (Harlexton, QLD)
Attend the clients Personal Premises and prepare their External HDD. Log into the clients Linux Operating System and launch Terminal. Elevate to Root User and perform a System-Wide Update. Boot from a Linux Utility Boot USB Drive. Create a System Image of the clients Linux SSD and repeat the process to create a System Image of the clients Windows-10 SSD. Verify the integrity of both System Images as recoverable System Images.
Status: Booked 24/01/2020
Rob S (South Toowoomba, QLD)
Attempt Data Recovery on 2 different laptops and store any recovered data on an External 1Tb 2.5” USB 2.0 / 3.0 HDD. Use a Universal Power Adapter to find out which laptop powers on and passes POST (Power On Self Test). Find out which laptop has a faulty keyboard. Attempt to replace the faulty keyboard with the keyboard from the system / laptop that does not power on. Attempt repairs on the laptop that does turn on and pass POST. Create a Quote for a replacement keyboard for the laptop that does power on and pass POST as either OEM (Original Equipment from the Manufacturer) or Aftermarket Hardware.
Status: Booked 24/01/2020
Peter K (Drayton, QLD)
Attend the clients Personal Premises and prepare an External 1Tb 2.5” USB 2.0 / 3.0 HDD. Boot from a Linux Boot Utility USB Drive. Create a System Image of the clients Windows-7 Operating System Internal 3.5” HDD. With the regular creation of System-Images this will allow the client to restore their Windows-7 Operating System to a new drive should anything catastrophically happen to their Internal Storage Drive.
Status: Booked 27/01/2020
Lynda S (Kearney Springs, QLD)
Attend the clients Personal Premises and assess an Epson Printer to see if the printer is functional and if the printer is functional correct any issues with the clients computer and its inability to send data to the printer.
Status: Booked 28/01/2020
Ted C (Toowoomba City, QLD)
Attend the clients Personal Premises and assist the client in adding contacts to their Block and Automatically Delete List so their email accounts are filtered with a Delete from the Email Client / Program and then Delete from the POP or IMAP Server Function. Assist the client with any other general enquiries or issues as they are presented.
Status: Booked 29/01/2020
Michelle L (Newtown, QLD)
The client has reported their laptop froze and would not respond. The client removed the battery from their laptop to force it to turn off. After a forced Power Off when the client powers on their laptop they do not proceed into the Windows-8 Boot. In the field and during assessment removal of the Internal 750Gb 2.5” HDD (Hard Disk Drive) allowed the laptop to boot into BIOS (Basic Input / Output System) where the BIOS was reporting issue(s) with the Primary Boot Device because it was no longer installed. This finding indicated the Internal 750Gb 2.5” HDD is the cause of the failing Boot and Pause after POST (Power On Self Test) has been conducted. Bring the laptop to my Personal & Business Premises for further assessment. Remove the Internal 750Gb 2.5” HDD and connect it to a Windows-10 Desktop System where the drive will not load properly or mount. Connect the Internal 750Gb 2.5” HDD to a Linux Desktop for more advanced Assessment. Partition Structure visible. C-Drive unable to Mount. D-Drive mounted as an empty volume after a period of around 5 minutes. Data Rescue Commenced bypassing the cache of the Internal 750Gb 2.5” HDD Windows-8 Partition to create a single HDD Partition Image File. Conduct multiple passes in a bi-directional state to attempt recovery of as much data as possible. 299.6Gb of Data Successfully recovered so far from a 300Gb Windows Operating System Partition with an Error of 271Mb of Data that could not be recovered due to physical damage on the HDD. Data Recovery in Linux took 22:25 Hours but sadly most of the clients data was unrecoverable from a System-Image File because of the extensive damage occurring to the 750Gb HDD. Provide the client with a 240Gb SSD and install the 240Gb SSD in the clients Laptop. Boot from a WIndows 8.1 Install DVD and Install Windows 8.1. Download and install all drivers for the clients laptop. Install all 3rd Party Applications & Programs. Install a free Antivirus Kit and update all Antivirus Program Definitions. Restore the clients Data & Files from previous backups and overwrite this data with any data that was obtained with the Advanced Data Recovery. Update Windows 8.1 via Windows Update. Clear the Windows Update Cache. Conduct 3 x Full Deep System Scans so the free Antivirus Programs no longer request scans. Conduct a Software Validation Check to ensure all files in Windows are genuine and are the proper versions. Update all 3rd Party Applications & Programs. Prepare the clients “Image” External 1TB 2.5” HDD. Boot from a Linux Boot Utility USB Drive. Create a complete System-Image of the clients 240Gb SSD so it can be restored to this date (20200124) with the clients old Data & Files and Operating System. The client has lost 5 years worth of data with the catastrophic failure of their 750Gb 2.5” HDD and there is nothing I can do about it other than what I have done.
Status: Completed: 24/01/2020
Natasha I (South Toowoomba, QLD)
Attend the clients Personal Premises to conduct assessments on 1 or 2 laptops to see if repairs are viable, financially economical and would benefit the client. Client did not have the laptop in their possession and did not remember their booking.
Status: Completed 23/01/2020
Matthew F (Middle Ridge, QLD)
Externally Clean the clients Laptop. The clients laptop is incredibly slow and is sometimes unresponsive. Execute Tech-Tools to locate, isolate & purge known software developed by cybercriminals. 62 Base Level Infections located, isolated and purged. Optimise Windows-10 Operating System and Power Settings so the client can gain the most out of their Operating System. Remove AntiVirus Software that failed to prevent the infection of the clients laptop. Install Free AntiVirus Kit. Conduct 3 Deep System Scans to locate, isolate & purge any residual software developed by cybercriminals (Scan 3 of 3 Completed). Conduct a Software Validation Check. Remove all temporary, junk or rubbish files accumulated on the clients Windows-10 Operating System. Reset Folders, Firewall and Network Protocols. Externally Clean the clients Laptop. Conduct a Windows-10 mandatory / forced upgrade. Remove all unnecessary and temporary files used for the Windows-10 Upgrade. Conduct a Software Validation Check to ensure the Windows-10 Upgrade worked flawlessly. Reconfigure and 3rd Party software after the mandatory upgrade. Install all free 3rd Party Applications and Programs so the client can gain the most out of their Laptop and Windows-10 Operating System. Defragment the Internal 2.5” 1Tb HDD.
Status: Completed 18/01/2020
Fae & Edgar G (Kearney Springs, QLD)
Attend the clients Personal Premises and assess the printers functionality with their Windows 8.1 Operating System. The clients reported issues with their hotmail (webmail) accounts. Execute a Tech-Tool to locate, isolate and purge known software developed by cybercriminals. 85 infections and instances of known software developed by cybercriminals was located. Full, Deep System Scans will need to be conducted to ensure no residual infections exist. Advise the clients to upgrade from a USB 4G Modem to a Portable 4G WiFi Modem. The clients provided me with the cash to buy a Portable 4G WiFi Modem. Go to OfficeWorks and purchase a suitable Portable 4G WiFi Modem. Provide the clients with their new Portable 4G WiFi Modem, their receipt and their change. Collect the clients Windows 8.1 laptop from their Personal Premises. Update all 3rd Party Free Programs and Applications. Reset Network Protocols, Firewall and Folders. Conduct 3 x Full Deep System Scans (Scan 3 of 3 Completed). Conduct a Software Validation Check. Conduct a Deployment Image Service Management Repair. Defragment the Internal 500Gb 2.5” HDD. Install the clients SIM Card in their Portable 4G WiFi Modem. Connect their laptop to their Portable 4G WiFi Modem. Document the clients Wireless Network Settings to be stored in their encrypted datafile.
Status: Completed 18/01/2020
John D (Newtown, QLD)
Train the client how to manage their Android OS Tablet so they can manage their Apps, Close down all open Apps and Clear the Cache of Apps. Collect the clients Desktop and bring it back to my Personal & Business Premises for Assessment. Clean the Desktop Computer Internally & Externally. Attempt to Power on the Windows-Vista Class Desktop. Replace the Internal PSU (Power Supply Unit) with a new 750-Watt Aftermarket Unit where the Desktop Powered On with a POST (Power On Self Test) Warning. Remove the BIOS (Basic Input & Output System) Battery and Move the 2Gb DDR-2 RAM Chip from Bay 0 to Bay 1. Power On the Windows-Vista Class Desktop and Pass POST where the system booted into Windows-Vista. Install Tech-Tools and a Free Antivirus Kit and execute the Tech-Tools that will run on Windows-Vista. Conduct 3 x Full Deep System Scans (Scan 1 of 3 Completed) to clear the system of any software developed by cybercriminals. Optimise the Power Settings and the Desktop Environment for the End User. Conduct a Software Validation Check to verify the integrity of Windows-Vista as Genuine Microsoft Files. Defragment the Internal 3.5” 160Gb HDD. Note: Digital Optical Drive is Faulty and requires replacement. Replace Digital Optical Drive with one from my Second Hand Stock. Upgrade the Desktop with a Second Hand TP-Link 450Mbps PCI-E Wireless Network Card so Windows Vista is now a Wireless Enabled Operating System. Install all drivers so Windows Vista Can use the Second Hand TP-Link 450Mbps PCI-E Wireless Network Card. Create a System-Image of the 160Gb 3.5” HDD. Install a 240Gb SSD (Solid State Drive) and restore the System-Image of Windows-Vista to the 240Gb SSD. Delete the empty Data Partition and resize the Operating System Partition to capture as much free space as possible from the 240Gb SSD.
Status: Completed 16/01/2019
Julie P (Darling Heights, QLD)
Attend the clients Personal Premises post a job I have completed where Windows Live Mail 2011 is crashing and it will sometimes load. On my attendance Windows Live Mail 2011 would not load at all and it would constantly crash. All Support requests on Microsoft Forums simply stated Windows Live Mail is no longer supported and no one who has encountered this issue had any solution. Multiple Attempts to repair the Installation of Windows Live Essentials 2001 failed. Install Outlook 2003 from my own copy of Microsoft Office 2003 just encase I can not repair Windows Live Mail where I may be able to import the clients Emails and Contacts so no loss of Email Data ensues. Upgrading to Windows Live Essentials 2012 failed with Language issues. Locate and Backup the Windows Live Mail 2011 Email Profile Directory. Uninstall Windows Live Mail Essentials 2011. Use Ccleaner to Remove all Registry Links and References for Windows Live Essentials. Reboot Window-7. Install Windows Live Essentials from my Field 240Gb SSD as a Custom Install where only Windows Live Mail 2012 and Outlook Support was added. Execute / Run Windows Live Mail 2012 where it worked flawlessly and was no longer crashing. This incident would indicate strongly the cybercriminals were attacking the clients Email Client and during the course of my indital job I have removed their software and this has left Windows Live Mail failing to execute. I have questioned the client about their usage of Internet Banking and the client does not participate in Internet Banking on their laptop as a number of Bank Emails were saved.
Status: Completed 15/01/2019
Anne S (Kearney Springs, QLD)
Install the KGLV-Committee Brother Monochrome Laser Printer via .DEB Installers provided by the OEM (Original Equipment from the Manufacturer) on the KGLV-Committee Laptop. Conduct a Test Print and then assist the client in printing all financial records and material so the client has hard copies of the data. Assist the client in creating a number of files and documents in preparation for further data entry. Backup all financial documents, data & files from Local Storage on the KGLV-Committee Laptop into Cloud Storage so there is a secure and safe backup.
Status: Completed 15/01/2019
Judy K (Harristown, QLD)
Assist the client in learning how to create a Photo-Stream / multimedia Video file with music on their Linux Desktop System. Create a Contact List and train the client how to add unwanted contacts into this list where there is a rule in Thunderbird that if a contact is in the “block list” then the email is deleted and then deleted from their Email Server. Launch Terminal and conduct a System-Wide Update elevated as Root User.
Status: Completed 15/01/2019
Gordon R (Oakey, QLD)
The client is using a desktop I assembled for them 6 years ago where I installed Linux Ubuntu 14.04-LTS 64-BIT. Linux Ubuntu 14.04-LTS 64-BIT is outdated and can not be updated anymore unless the client registers for paid support from Canonical. Collect the clients Desktop from Oakey. Clean the Desktop Computer Internally and Externally. Install a new 120Gb SSD and remove the old 2.5” HDD. The 2.5” HDD does contain data but it is damaged with bad sectors which is why I upgraded the clients to a SSD 6 years ago. The clients machine is old and leaning on the side of caution if the clients needs to go back to Linux Ubuntu 14.04-LTS 64-BIT they can with their old 120Gb SSD by simply connecting the SATA Data & Power to the drive and booting from it. Backup the clients Data & Files and Internet & Email Profiles to 2 x 1Tb External Business HDDs. Create a System Image of Linux Ubuntu 14.04-LTS 64-BIT. Disconnect the Linux Ubuntu 14.04-LTS 64-BIT 120Gb SSD. Install the new 120Gb SSD for Zorin OS 15. Install a new TP-Link PCI-E 300Mbps Wireless Network Adapter so the clients Linux Desktop is now Wireless Enabled. Install Zorin OS 15 on the new 120Gb SSD. Launch Terminal and elevate to Root User and conduct a System-Wide Update. Install all 3rd Party Applications & Programs. Optimise and Customise Linux Zorin OS 15 so the client can gain the most out of their Linux Operating System. Restore the clients Data & Files and Internet & Email Profiles in Zorin OS 15. Create a System-Image of Zorin OS 15 so the clients completed and ready for real-world deployment Linux Desktop System can be restored opposed to a complete reinstall.
Status: Completed 15/01/2019