PRIVACY POLICY
Last updated: September 19, 2025
Welcome to DodoGo Driver (hereinafter referred to as the Service or us)! Ensuring the privacy of your personal data is an important principle of our work. This policy describes how we process your personal data, what data we collect, the purposes for which we use and share it, and outlines your rights and choices regarding your data.
This Privacy Policy applies to our Services regardless of where they are provided. We undertake to comply with local laws in relation to all processes described in the policy. In the event of any inconsistency between this policy and local laws, we undertake to comply with local laws to the extent of such inconsistency.
This policy is a publicly available document and is published freely on the Internet, as well as in the Mobile Application.
This policy applies to all users of the Service, including users of the website located at https://driverfrom.dodogo.mu (the "Site"), any mobile application of the Service (the "Mobile Application"), and any services (the "Services") we provide through the Site or Mobile Applications (collectively, the "Service"), as well as when you contact us by phone, email, correspondence, social media, in person, or through other means of communication. This policy does not apply to the processing of data of our employees and collaborators, corporate partners, contractors, and subcontractors.
By downloading and installing the Mobile App or using the Service in general, you unconditionally consent to the processing of your data as described in this Policy. If you disagree with this Policy, you must immediately cease using the Service, including the Mobile App and the Website, in any form.
By completing the form at https://driverfrom.dodogo.mu/ (for the safety of Service Users), you agree to this privacy policy. If you do not agree to this privacy policy, you must stop using the Mobile App, the Website, and the Service as a whole.
Personal data collected and processed by us is used solely for the purposes for which Users have provided consent.
Basic terms and definitions
In this Privacy Policy, unless otherwise stated in the text, the following terms are used:
1. “The Company, We” - 28408, Mauritius, Port Louis, Louis pateur street, 30 (hereinafter referred to as Dodo Taxi). Our company is defined by law as “controller”.
2. “Application, Mobile Application” - an integral part of the Service, a mobile application for the Android and iOS operating systems, located in the Google Play application stores under the name “DodoGo Driver”, developer name “Software for humanity ltd” and the AppStore under the name “DodoGo Driver”, developer name “Software for humanity ltd”
3. The Service is an intellectual property object consisting of the Website, a software package for a computer for automating the taxi service " DodoGo Driver ", a Mobile Application, as well as a full range of related products, including an application for Contractors, Customers, a set of auxiliary services developed on the basis of the software package for automating the taxi service, delivery from stores, cafes and restaurants "dodotaxi.mu", owned by Dodo Taxi.
4. "Personal data" - any information related directly or indirectly to the User and/or third parties, information about whom is provided by the User using the Service.
5. "Mobile Application/Service User" – any individual, legal entity, or sole proprietor using the Service/Mobile Application in any capacity and with whom the Company has entered into an Agreement. Persons providing taxi services and delivery from cafes, restaurants, and stores to Users are referred to as "Providers." Persons ordering taxis, goods, and prepared meals from restaurants, cafes, and stores are referred to as "Customers."
6. "Agreement" - any agreement and/or contract, including a license agreement, concluded with the User, information about which is available in the Mobile Application or on the Website.
7. All other terms and definitions contained in the text of the Privacy Policy shall be interpreted in accordance with the text of the Policy, the Agreement, and the law.
8. The headings (paragraphs) of the Privacy Policy are intended solely for the convenience of using the text of the Privacy Policy and have no literal legal meaning.
What data do we collect?
We collect three categories of data about you: data you provide to us; data we collect automatically; and data we receive from other sources .
We do not collect or process information about your race or national origin, political opinions or membership of any political association, religious or philosophical beliefs, trade union membership, genetic data, biometric data or data concerning your sex life.
Data you provide
Data we collect automatically
During order fulfillment, the performer can switch to an external navigator, where the User's anonymized route/order points (coordinates) are transmitted for display in the performer's mobile application.
Information about the specified location can be transmitted to internal and external navigators:
- Navitel
- OsmAnd
- Google Maps
- Maps Me
Precise location data and approximate location information about your device, as well as information about selected route points , are collected when the Mobile App is active (the Mobile App is open and visible on the display) and when the Mobile App is in the background (the Mobile App is open but not visible on the display). This data is used to provide rides, provide user support, provide security and fraud prevention, and comply with legal requirements. We collect location data (including GPS coordinates and Wi-Fi data) based on your selected App settings and device permissions.
Data we receive from other sources
How we use your data
We use personal information about your location with the help of an auxiliary tool - https://geo.gootax.pro. This tool allows you to find the necessary addresses in the hint mode at your request, calculate the distance between the departure and arrival points (destination). The service does not save your data and does not collect statistics.
We use the collected personal data:
– creating and maintaining your account, settings and preferences;
– verification of your identity;
– ensuring the possibility of providing transportation services or other services (depending on the circumstances);
– calculating prices and making payments;
– ensuring the possibility of exchanging messages between Users;
– User support;
– sending non-marketing messages about the Services;
– ensuring the availability, security and stability of our Application and Sites, diagnosing, preventing and resolving technical and service problems;
– comply with legal requirements related to the Services and how you use them.
– to prevent, detect and address fraud, unsafe or illegal activity, or violations of our policies and rules;
– authentication of Users;
– protection of personal data, rights and legitimate interests of the Service and our Users.
– investigation and settlement of incidents, accidents and claims for insurance compensation.
– conducting testing, research, analysis, development and machine learning to improve your user experience with the Service;
– collecting feedback about your user interaction with the Service;
– development of new products, features and services.
- send push notifications in the application;
- organize competitions, events and other promotions.
You can disable push notifications in your device settings. (See Disabling push notifications.)
We may use your personal information to comply with applicable laws, regulations, licensing requirements and industry standards, in legal proceedings, to respond to requests from law enforcement agencies, and in other cases provided by law.
We use personal data for automated decision-making in the context of your use of the Services in order to:
– establishing contact between Users (drivers and passengers) (or other types of Users depending on the context) based on factors such as accessibility and proximity;
– determining User ratings and deactivating users with low ratings;
– detection of Users who commit fraudulent, unsafe or harmful actions;
– generating recommendations for the average price of a trip based on factors such as distance, location, and time.
How we share your data
We understand how important it is to maintain the privacy of your personal data. In this section, we describe when and with whom we share the data we receive.
Certain information about Users is required to enable you to book and complete trips. In particular:
We may be required to provide passengers with receipts and invoices containing information such as the departure and destination locations, total trip duration and distance traveled, a detailed breakdown of the total fare, the driver's name, and tax identification number. We also include other information on such receipts if required by law.
For the purposes of other services, we provide other Users with the information necessary to order and provide such services.
We may share your personal information with our contractors for business purposes, including to:
We may transfer collected data in connection with a significant corporate transaction, including a restructuring, merger, consolidation, or asset sale, in which personal data is among the transferred assets. We will make every effort to ensure that any recipient of your data processes such data in accordance with this policy.
We may disclose your personal information when necessary for the purposes of:
We may share your personal information for other purposes with your consent or at your direction.
We may transfer your data after it has been aggregated and anonymized so that it can no longer be associated with you and is no longer personal.
Your rights and your choices
You have the right to access, view, and modify your account information and other data you have provided to us. You can do this in your account settings or by contacting support at info@dodogo.mu
Sharing Location Information. Your device allows you to control what information we collect and how we use it. For example, you can prevent your device from sharing your location information in your device settings. However, this may impact the functionality of the App.
Disabling push notifications. You can opt out of push notifications in your device settings. Opting out of push notifications may affect your use of the Services (for example, you will not receive a notification that your Driver has arrived for an order).
Managing Cookies. You can delete cookies and change cookie settings in your browser. You may need to configure cookie settings separately for each browser and device. If you choose to delete cookies or reject them, we may not be able to provide you with all the Services you request.
You can delete your account in the App settings or request deletion of your account or data by contacting support at info@dodogo.mu. We may ask you to confirm account ownership and complete identity verification. In some cases, we will not be able to delete your account and may retain certain information for legitimate business purposes, such as completing the transaction for which we collected the personal data, recovering debts, identifying cybersecurity threats, troubleshooting or correcting deficiencies in our Services, enforcing the right of free speech or other rights of another User, using it solely for internal purposes consistent with the context in which the personal data was provided, preventing fraud, complying with legal or other regulatory requirements, and handling claims related to the Services. In these cases, we retain the data in a manner that prevents its use for other purposes.
To delete your account in the App:
The user, taking into account the features specified in this section, has the right to delete his account.
Data that will be deleted when the User goes through the account deletion procedure (profile/account):
Personal information:
- Name
- Email address
– User IDs
- Address
- Phone number
Financial information:
- Payment details
– Purchase history
Messages:
– Email addresses
– SMS or MMS
Photos and images
Contacts
Installed applications
Data that will be stored for the period specified in this policy:
Information about the application and its operation:
– Bug reports;
– Diagnostic information;
– Other technical data about the application’s operation;
The storage period for the specified data: 1 month
Instructions for deleting an account (account/profile)
To delete an account in the DodoGo app on the Android platform, the User must perform the following steps:
1. Launch the application on the device
2. Open the application menu
by clicking on the button with three stripes in the upper left corner of the screen
3. Log in with your credentials
by clicking the "Login" button, entering your phone number, the code from the SMS, or your personal permanent password. If you've already logged in to the app, your profile page will open.
4. Open your profile page
5. Click on the "Delete account" button
to confirm deletion.
After completing the specified actions, the user's profile (account) and all User data (taking into account the features specified above) will be deleted from the Service.
To delete an account (profile/account) in the DodoGo application on the iOS platform, the User must perform the following steps:
1. Launch the application on the device
2. Open the application menu
by clicking on the button with three stripes in the upper left corner of the screen
3. Log in with your credentials
by clicking the "Login" button, entering your phone number, the code from the SMS, or your personal permanent password. If you've already logged in to the app, your profile page will open.
4. Open your profile page
5. At the very bottom, click “Delete profile”
to confirm the deletion.
Destruction of personal data:
Personal data are subject to destruction in the event of withdrawal of consent to their processing by the User, in the event of detection of unlawful processing, or upon expiration of the storage period for personal data.
In the event that the User revokes consent to the processing of his personal data, We will ensure the destruction of personal data (including when personal data is processed by a third party acting on behalf of the User) within a period not exceeding 30 (thirty) days from the date of receipt of the revocation, unless another period is established by applicable law.
Upon expiration of the storage periods for personal data established in this Policy, We ensure the destruction of personal data (including when personal data is processed by a third party acting on behalf of the latter) within a period not exceeding 30 (thirty) days, unless another period is established by applicable law.
If it is not possible to destroy personal data within the established period, We will ensure that such personal data is blocked (including when personal data is processed by a third party acting on behalf of the latter) and will ensure that the personal data is destroyed within a period of no more than 6 (six) months, unless another period is established by applicable law.
We are ready to answer any questions you may have about this policy or how we process your data. We are also ready to consider any complaints regarding our processing of your personal data. You can contact us at info@dodogo.mu. We will respond to your request in accordance with applicable law after proper verification.
How we store your data
We retain your data for the period necessary to provide the Services and achieve other purposes specified in this policy.
Retention periods vary depending on the type of data and the purposes for which we use the data.
When we process your data to provide the Service, we retain the data until your account is deleted. We may retain User data after account deletion in accordance with legal or other regulatory requirements or for the reasons specified in this policy, including the "Account and Data Deletion" section. For example, we will retain your data if there is an outstanding balance on your account. We also retain data to respond to any complaints regarding the Services.
How we protect your data
We take reasonable and appropriate technical, organizational, and physical security measures appropriate to the nature of your personal data to protect your data from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
We use industry standard technologies and methods to ensure the security of user data and prevent its unauthorized use.
In particular:
– we regularly update the technical platforms on which the Services are built;
– we store user passwords in encrypted form;
– we regularly check for malicious codes;
– we use modern methods of encryption of transmitted data via the HTTPS protocol;
- other.
We regularly review our security measures to reflect new technologies and methods. However, there is no guaranteed security, either online or offline. We cannot guarantee the security of your data, including providing guaranteed protection from unauthorized access or third-party actions. However, we take commercially reasonable measures to ensure the security of your data complies with this policy and all applicable legal and regulatory requirements. We recommend changing your password periodically.
General information
Child protection.
Our Services are intended for adults, not children. If we receive personal data from someone we know to be under 18, we will take reasonable steps to prevent any subsequent use or disclosure of such data and delete the data. If you believe a minor has provided us with personal data, please contact us at info@dodogo.mu
Data collection by third parties
We are not responsible for the personal data practices of third parties. We do not control these third parties or how they collect, use, or disclose your data. This policy does not apply to the collection, use, or disclosure of your personal data by third parties. If you have any questions about a third party's personal data practices, please contact the relevant third party directly.
Changes
We may update this policy to reflect changes in legislation or the way we provide our Services. If we make changes to our Privacy Policy, we will notify you of such changes by updating the "Last Updated Date" at the top of this page, posting the new Privacy Policy, and providing the notice required by applicable law. We encourage you to periodically review this page to stay informed about our personal data practices.
By using the Service, you agree to the current terms of this policy.
Contact information
Your data is processed by 28408, Mauritius, Port Louis, Louis pateur street, 30 (hereinafter referred to as Dodo Taxi). Our company is defined by law as “controller”.