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TruDiagnostic Refund Policy
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TruDiagnostic Return and Refund Policy

The information provided below is the policy by which TruDiagnostic will follow in the event of a request for a replacement or a refund purchased directly from the TruDiagnostic website. Any kits that are provided by a physician, clinic, or other event may be subject to a different policy.

Effective Date: January 21, 2025

Refund Eligibility:

Replacing or Reshipping a Kit:

If errors occur during the delivery or use of the kit that are not the fault of TruDiagnostic, a non-negotiable fee of $20 plus shipping will be charged to replace the kit.

Failed Samples:

Note: DNA is highly resilient and can withstand extreme temperatures (from below-freezing to 190°F/90°C). Weather conditions are unlikely to affect your sample.

Non-Refundable Situations:

For questions or assistance, email us at support@trudiagnostic.com

Policy subject to updates without notice.