FAQS
Are refunds allowed?
No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please email hello@feverup.com directly to change your ticket.
When should I arrive?
Doors will open 1 hour prior to the start time. No late entry is permitted. Please note for our open-air shows, the 6:30 pm performance will take place during daylight hours, and the space will not be as dark.
Can I bring animals?
No animals are allowed under any circumstances. Please contact us directly at hello@feverup.com if you plan to bring a service animal.
Do I need to print my ticket?
You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.
Can I bring in my own food and drink?
You can bring your own food and drink. Glass items and alcohol are not permitted at the park.
Do I need to bring my own chairs/blankets?
You can bring your own chairs and blankets. Sanitized chairs will be provided on-site at no additional cost. Please be advised that Zone A is for blankets and LOW chairs only.
How much space is provided in each square?
Each square is 6’ x 10’ with 6’ of space in between each. Rows are separated by 8’ of space for walking aisles.
How many people can fit in each square?
Each square must have a minimum of 2 people and can accommodate up to 4 attendees in the same household.
What zone should I purchase if I have limited mobility?
Please purchase tickets to Zone A and make sure to inform the check-in staff when you arrive that you need accessible seating.
Is there an age requirement?
Guests must be 10 years of age or older.
Can I purchase a ticket at the event?
No tickets are available at the event for purchase. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Do I need to wear a mask?
Face masks will be available at all events and attendees will be required to wear a mask to enter and while moving throughout the space. Fully vaccinated attendees may take off their masks once they sit down at their assigned seats. By removing your mask and signing the safety pledge and liability waiver, you are representing to Fever that you have been fully vaccinated against the COVID-19 virus with an official vaccine approved by the FDA.