RTO: 1820

Student Handbook

Contents

Introduction        3

Our promise to you        3

Discrimination, harassment and bullying        4

Access and equity        4

Commitment to the student experience        5

1.  Marketing        5

2.  Enrolment        6

Student acceptance and students on a ‘Student Visa’        6

Enrolment process and changes to enrolment details        7

Unique Student Identifier (USI)        7

Language, Literacy and Numeracy (LLN)        8

Fees, payment methods and protection of fees        10

Refunds        11

Enrolment cancellation        12

Course, qualification or unit specific information        12

3. Support and progression        13

Course completion help and support        13

Support services        14

Interpreters        14

Disability support        14

Personal support        15

4. Training and/or assessment        16

Principles of assessment        17

Equipment requirements        19

Flexible learning        19

Workshop delivery        19

Disciplinary procedures        20

Skilled trainers and assessors        20

Assessment validation        21

Recognition of Prior Learning (RPL)        21

Credit transfers        23

Educational and support services        24

Assessment procedures        25

Identification and verification process        25

Complaints and appeals        26

Third Party arrangements        27

5. Completion        28

Issuing of Statements of Attainments        28

Issuing of qualification awards        29

Issuing of Statement of Completions        30

Replacement process of documentation        30

‘White Card’ replacement policy        31

Feedback        32

Student access to records        32

Reporting        32

Records        32

Privacy        34

Collection of personal information        34

Storage and security of personal information        35

Email communication        35

Third parties        35

Photography privacy        36

Closure of PCD Training        37

Legislative requirements        38

Conduct        39

Finally        41

Introduction

Welcome to PCD Training, we look forward to helping you achieve your learning goals.

This Student Handbook has been produced to provide a reference point for our policies and procedures that we have in place to help you, our valued client and student. These policies and procedures are designed to make your learning experience with PCD Training as productive, rewarding and enjoyable as possible.

We are committed to providing you with the best training we can. However no-one, and no organisation, is perfect and we totally understand we can improve where outlined to us. As a result we strongly encourage you to provide us feedback, both good and bad. We cannot strive to improve without honest feedback.

 

Our promise to you

We are committed to providing a pleasant, rewarding, friendly and helpful environment for the duration of your selected course of study. To this end we guarantee to you our student:

PCD Training promises that each student will have every support offered and every opportunity to complete your training. In the unlikely event that we cannot meet this promise, alternative options (such as completing with another RTO or refund provided) will be offered.

Discrimination, harassment and bullying

PCD Training is committed to ensuring that our training environment and workplaces are free from discrimination, harassment and bullying. We believe it is a fundamental right of all students, employees and contractors to enjoy an environment free from any forms of harassment, and a fundamental obligation of everyone to behave appropriately.

All employees, contractors, clients and students will be made aware that discrimination and harassment will not be tolerated under any circumstances. Unacceptable behaviour will be subject to disciplinary action including, but not limited to, termination of enrolment, contract, employment, etc.

For information on what constitutes discrimination, harassment and bullying, click here.

Access and equity

Staff and clients (including students) of PCD Training shall be afforded the opportunity of an environment free from discrimination due to, but not limited to, their sex, race, pregnancy, colour, nationality, ethnicity, religious background and beliefs, marital status, disability, sexual orientation, age, etc.

Our learning and assessment materials have been developed to be specifically sensitive to the needs of students from different cultural backgrounds. PCD Training acknowledges that our students come from socially, culturally and linguistically diverse backgrounds. Consequently we endeavour to make our training accessible to all persons.

Commitment to the student experience

PCD Training is responsible for the quality of the training and assessment in compliance with the Standards for Registered Training Organisations 2015. Consequently we have shaped our policies and procedures around the five (5) phases of the student experience:

  1. Marketing
  2. Enrolment
  3. Support and progression
  4. Training and/or assessment
  5. Completion

1.  Marketing

PCD Training ensures that the marketing and advertising of AQF certification to prospective students is:

Most importantly, PCD Training does not guarantee that:

2.  Enrolment

The enrolment phase with PCD Training encompasses a number of processes and procedures. These include:

Student acceptance and students on a ‘Student Visa’

The majority of PCD Training’s courses are available on a ‘self-enrol’ basis, that is the student can enrol in the relevant course directly from our website at any time of the day or night. These courses includes an introduction that outlines any specific requirements in relation to that course. The student must read, acknowledge and accept the relevant course introduction.

Most courses run by PCD Training allows the student to enrol and complete the course before payment is required. This ensures that you can be completely confident that our training meets your needs and expectations.

PCD Training is NOT registered for training students who are in Australia on a ‘Student Visa’. students who are in Australia on a ‘Student Visa’ will need to apply to a Registered Training Organisation who holds CRICOS registration.

Enrolment process and changes to enrolment details

Enrolment into a PCD Training course requires the student to complete a ‘Student details’ task. This is an enrolment form that is required to be completed so we can capture certain information, including your details (name, address, date of birth, etc).

There is a legal requirements for us to collect this information, and to keep the information strictly confidential. Your information will only be given to external government agencies with your consent, or when there is a legal requirement to do so. Otherwise your information will not be given to anyone, or any organisation and will only be accessed by PCD Training staff.

Changes to a student’s personal details can be made:  

Unique Student Identifier (USI)

A USI is a federal government initiative from January 1st 2015 and is a ten (10) digit number made up of letters and/or numbers. You only create a USI once and it will be required by the RTO whenever you do accredited training in Australia. Your USI account will contain all of your nationally recognised training results completed from January 1st 2015 onwards.

Important information information in relation to a USI includes:

For more information on a USI, click here.

Language, Literacy and Numeracy (LLN)

LLN skills are critical to almost all areas of work. Research has shown many adult students do not have the LLN skills required to effectively participate in, and complete, vocational training required to enter the workforce.

Our courses have been developed to assist persons with LLN difficulties by using a variety of types of media, such as video, audio, images and written instructions and assessments. Further to this, PCD Training trainers are available to provide phone support, during office hours, for any persons who self-identify as having a LLN issue.

To ensure that a student has adequate LLN skills, PCD Training adopts two (2) strategies:

  1. The first is our courses (including a single unit of competency) has been designed so that a student can enrol, access the learning content and attempt to complete an assessment/s prior to payment of the fees. This allows the student to determine that they are confident they have sufficient LLN skills to successfully complete the relevant  course before payment.  
  2. The second is a LLN indicator tool used by PCD Training to assist in diagnosing a student’s LLN level prior to undertaking learning and/or assessment. The diagnostic tool will ascertain a student’s level in accordance with the Australian Core Skills Framework and determine whether you may experience difficulty in successfully completing a course. To access the LLN indicator tool, click here.

Where a student’s LLN level is identified as possibly hindering the progress of the completion of a course, PCD Training will:

While PCD Training offer support services for LLN issues, we recognise and respect each student’s choice concerning whether or not we are best suited for their learning needs. Ultimately the decision of whether or not a student wishes to continue with PCD Training is that of the student only.

Where LLN issues are identified beyond the scope of PCD Training, we will refer students to outside services, at the student’s expense. Some services that are available outside
PCD Training include:

Organisation

Contact

Queensland Council for Adult Literacy

Ph: 07 3878 9944  or  click here

VETASSESS

Ph: 03 9655 4801  or  click here

When a student is identified as needing assistance with LLN issues, trainers and assessors are to record all concerns, conversations with the student and other staff, and actions taken on the student’s account in the LMS.

At all times we respect the privacy and confidentiality of all our students and information in  relation to a student’s LLN issues will not be released to any third party person or organisation.

Fees, payment methods and protection of fees

The fees for all courses, qualifications and/or units of competency are available by:

  1. Going to our website https://pcdtraining.edu.au/courses
  2. Ringing us on 1300 797 123
  3. Sending us an email to info@pcdtraining.edu.au 

The fees listed for a course, qualification and/or unit of competency does not include any required textbooks or other additional resources. Any additional resources required will be outlined at the start of the course, qualification or unit or competency.

Relevant fees can be paid at the start of training, or at any point in time after all assessments have successfully been completed for a course or unit of competency. Paying the fees after you have started, or even completed, the course, qualification or unit of competency allows you to be satisfied that our training is suitable for your learning requirements.

However no Statement of Attainment, Statement of Completion or Qualification award will be issued until all relevant fees have been received. Fees can be paid by:

If you fail the course completion photos vs identification verification task, any fees paid will be forfeited. 

Once you have successfully completed a course, qualification or unit of competency, you can access your Statement of Attainment, Statement of Completion or Qualification award via the LMS. If you complete a full course or qualification, you will also receive an email with a copy of the relevant documentation, plus a hard copy will be posted also. If you require a replacement hard copy of your relevant certificate, a $50 administration processing fee will apply.

PCD Training acknowledges that it has a responsibility under the Standards for Registered Training Organisations 2015 to protect any fees paid by students prior to commencement and completion of the training and assessment.

Please note: PCD Training does not participate in VET FEEHELP or  VET Student Loans and so you will not have a debt with the government upon commencement of a training course with us.

To meet our responsibilities, PCD Training adopts Option 3 and may accept payment of no more than $1000 from each individual student prior to the commencement of training. Following course commencement, PCD Training may require payment of additional fees in scheduled payments in advance from the student but only such that at any given time the total amount required to be paid does not exceed $1,500.  

Refunds

The general philosophy at PCD Training is that you are allowed to commence, and even complete, training before payment is required to ensure you are confident that the course content and mode of delivery is suitable to you. Consequently a refund request from a student should be rare.

However a refund will be processed, and without request from the student, immediately upon the following events happening:

  1. In the unlikely event PCD Training is unable to deliver the relevant course, qualification or unit of competency.  
  2. If more money has been paid than is shown on the relevant invoice.

Events in which a refund will NOT be granted include:

  • Change of mind
  • Incorrect choice of course
  • Change of circumstances
  • Financial hardship
  • Did not attend a booked workshop
  • If you see the same course cheaper at another RTO
  • Not willing to comply with the requirements of the relevant course
  • Cancelled within 24hrs of attending a booked workshop

In all other cases (including extenuating circumstances or significant personal circumstances)  the student will need to apply for a refund to us, PCD Training, and will be assessed on a case by case basis.

To apply for a refund, the student needs to complete and submit a ‘Refund request form’, which can be found by clicking here.

Once received, the Chief Executive Officer (CEO) of PCD Training will evaluate and assess the refund request within ten (10) business days. The CEO will then notify the student, by email supplied on the refund request form, of PCD Training’s decision within one (1) business day of making the decision. If a refund is approved, the refund will be direct deposited into the student’s bank account (obtained from request in decision notification email) within five (5) business days of the decision notification.

If a student is unhappy about a decision on a refund request they have made, they should lodge a complaint to the CEO of PCD Training (see complaints section in this handbook).  

Enrolment cancellation

If a student wishes to cancel their enrolment, they must do so in writing by sending an email to: admin@pcdtraining.edu.au  If a refund request is to be made by the student, they must use the ‘Refund Request Form’ separately to the enrolment cancellation request.

If PCD Training cancels a student’s enrolment due to disciplinary reasons, written notice will be provided to the student via the email address listed in the LMS by the student. Prior notice and warning, including offering the student an opportunity to appeal, will be given to the student prior to the cancellation of their enrolment.

Course, qualification or unit specific information

While we provide learning materials and resources within the LMS for each unit and course, there may be times when a student may need access to additional resources such as textbooks, implements, programs, etc. Any additional resources will be outlined in the relevant unit or courses’ introduction. The unit or course fees paid by the student does not cover the cost of these additional resources.  

Unfortunately due to costs of resources changing rapidly, we do not provide an estimated price of any additional resources in the unit or course. Please contact us at: admin@pcdtraining.edu.au if you would like the current pricing for any additional resources at the time.

3. Support and progression

The student experience is very important to PCD Training, which is why we focus on ensuring we provide support through every step of the learning journey from enrolment to course completion. This includes:

Course completion help and support

If a student needs some help with an assessment or learning content, there are a number of ways of getting some help:

  1. Phone: ring us on 1300 797 123
  2. Email: student.support@pcdtraining.edu.au
  3. Web chat: initiate a web chat on our website https://pcdtraining.edu.au/ 
  4. Help button: use the help button within the specific question and we will contact you as soon as we can.

Course help and support is available at the following times:

If help and support is required outside these hours, please send an email to: admin@pcdtraining.edu.au  and we will endeavour to respond as soon as possible.

Support services

PCD Training has access to various support and welfare services to assist you if needed. Our trainers are more than happy to discuss with you your training and career aspirations, and expectations from your training with PCD Training.

In particular, if you are having trouble with your literacy or numeracy skills our trainers will be able to provide you with help in developing these skills.

If there will be any changes to agreed services, including support services, all current students will be notified by email within five (5) business days of the change happening.

Interpreters

PCD Training recognises the diversity of our students. Should the services of an interpreter be needed, PCD Training will endeavour to locate an accredited interpreter to assist you. If an interpreter service is not covered by government funding, the cost of the interpreter will be of the responsibility of the student.

However there are a number of online services that might be used to assist students who may be having difficulty understanding English.

Disability support

PCD Training is committed to supporting students with disabilities. The majority of our learning resources are written text and links to websites, as such students with a hearing disability are still able to cover the learning content. Those with an eye sight disability will be offered a text-to-speech option, such as ‘Crazy Speak It’.

For students who have a disability that cannot be catered for by our system, we will endeavour to to find another alternative, or provider, so their specific needs can be met.

Students are identified as having a disability if they answer ‘Yes’ beside ‘Disability’ in the Student Details task.  An automatic notification is sent to the Directors of PCD Training, who then contacts the student and discusses their situation and needs and works toward a solution in helping them achieve their training goals.

Personal support

Where personal circumstances may affect your learning experience, PCD Training will endeavour to support you wherever possible, including referring you to the following organisations:

Organisation

Contact

Centrelink

Ph: 131 021  or click here

Mission Australia Helpline

Ph: 1300 886 999  or click here

Salvation Army Care Line

Ph: 07 3831 9016  or click here

Lifeline

Ph: 131 114  or click here

Men’s Line Australia

Ph: 1300 789 878  or click here

Kid’s Helpline

Ph: 1800 551 800  or click here

Pregnancy Helpline

Ph: 1300 139 313  or click here

Interpreting Service

Ph: 131 450  or click here

4. Training and/or assessment

The training and assessment phase of the student’s training journey is probably the most important of all phases. The components that form part of this phase includes:

Principles of assessment

In the delivery of assessment services, PCD Training applies the ‘principles of assessment’, that is assessment strategies have been designed to ensure:

In collecting evidence from an assessment, PCD Training applies the rules of evidence to inform the assessment strategy. Assessment strategies have been designed to ensure:

Equipment requirements

You will need access to a computer, laptop, tablet or other device which has internet access and a webcam. Internet usage is at the cost to the student.

Flexible learning

As a student of PCD Training, you are able to access the online component of your training at a time and place that suits you. Our courses are designed to be accessed by any computing platform, including mobile devices such as laptops, mobile phones and tablets.

The flexibility provided by our training system benefits employers who are able to plan the training of their staff to suit their workload. This flexibility will also benefit you as you can access your training on a variety of platforms, at a time and place that suits you. It also provides self-paced learning strategies that promote enhanced learning and understanding.

Workshop delivery

Punctuality: for courses that require your attendance at one of our training centres, we ask that you arrive on time. If you are running late, please call and let us know.

Cancellations: usually we do not require payment before attending a workshop. However if you have cancelled a workshop booking less than 24hrs before the workshop, we reserve the right to request full payment before you can book another. If you cancel a workshop booking less than 24hrs and fees have been paid, we reserve the right to withhold a 50% cancellation fee.

Consideration of others: PCD Training requires our student’s to display respect to our trainers and other workshop participants. You can help us with this by:

Disciplinary procedures

When attending one of our training centres, there is an expectation that you will conduct yourself in an appropriate manner. students who fail to meet the basic standard of conduct may be asked to leave the premises if they continue to conduct themselves in a way that is disruptive to the trainer and other workshop participants.

Majority of courses offered by PCD Training require you to use a device with a webcam. The webcam is used to take photos of you completing the relevant assessments during the course or unit of competency. We then verify these photos against the identification you are required to provide. If there are any regularities, eg you get your partner or someone else to complete the assessments, the webcam has been covered over, etc, you will be required to re-do the relevant tasks in which the irregularities occur. Possibly the entire unit or course. After re-doing the relevant tasks, we will re-verify the assessment completion photos.  

Skilled trainers and assessors

PCD Training ensures that all trainers and assessors who are involved with the training and assessment of students, either directly or indirectly, have the required skills according to the Standards for Registered Training Organisations 2015.

PCD Training ensures that:

Assessment validation

PCD Training is dedicated to the improvement of assessment and evaluation practices in vocational training.

We undertake an annual review of our assessment systems and procedures, and the outcomes of assessment, to ensure that they are appropriate and current and are in line with the requirements of the relevant industry group. This review and validation process is essential in maintaining the integrity of PCD Training’s assessment system.

Trainers and assessors conduct pre-assessment and post-assessment validation on all courses on an annual basis.

Recognition of Prior Learning (RPL)

PCD Training makes an undertaking that all students are provided with full recognition of their current skills and knowledge. This will be done through the Recognition of Prior Learning (RPL) process.

RPL involves the assessment of previously unrecognised skills and knowledge an individual has achieved outside the formal education and training system. The skills and knowledge could have been gained from work experiences, etc.  The assessment will be professionally conducted and will be valid, reliable, flexible and fair.

Evidence of prior learning may include:

Should you wish to apply for RPL for a course, qualification or unit of competency, please submit a ‘Skills assessment request form’ by clicking here. Once we have received your request, we will email you the relevant ‘Skills assessment’ form. Please complete this assessment form and email to: admin@pcdtraining.edu.au   One of our trainers will contact you and provide you with further details about your RPL application.

If you progress with the RPL application, you will be required to submit evidence of your previous experience, skills, training, etc that you will be basing your RPL application on. The evidence will be assessed to ensure it meets all of the relevant unit’s requirements. You will be given every opportunity to provide as much, and as many, pieces of evidence as required to ensure all requirements are met. It may be required that you take part in an interview, or even complete a practical, before the RPL is granted.

Fees for an RPL application are the same as the fees for a normal enrolment, there is no discounted fee structure.

Once all required evidence has been received, and it sufficiently covers all of the requirements, and all fees have been received you will be awarded ‘RPL granted’ for the relevant unit/s. If all required units for a qualification have been successfully completed, you will be awarded the relevant qualification certificate.

If you have been successful in achieving RPL in some of the units required for a qualification, you will be issued a Statement of Attainment for those units.

Credit transfers

Under the Standards for Registered Training Organisations 2015 an RTO must recognise nationally accredited training completed at another RTO. Consequently PCD Training will recognise this training and will accept Statement of Attainments for units of competency completed elsewhere.

Credit transfer allows the unit of competency previously achieved by a student to be recognised when they are enrolling into the same, or another, qualification where that unit can be used. There is no fee payable for a credit transfer.

A credit transfer will only be given when:

  1. The unit of competency completed elsewhere is identical to the unit sought with PCD Training, and we are able to deliver that unit under our scope of registration, or
  2. If www.training.gov.au deems a superseded unit to be equivalent to the unit being sought with PCD Training, and we are able to deliver that unit under our scope of registration, or
  3. If the unit of competency completed has a different code or title to the unit sought with PCD Training, equivalency has been established through the likes of a mapping guide and PCD Training is able to deliver that unit under our scope of registration.  

In all other cases, recognition for a completed unit, or other training, must be done through the Recognition of Prior Learning (RPL) process.

In order to be granted a credit transfer, the student must supply a Justice of the Peace (JP) certified copy of:

The student provides this is in, and completes, the task ‘Units completed elsewhere’ within the preliminary section of the relevant course or qualification. PCD Training reserves the right to confirm completion of the relevant unit/s completed elsewhere by contacting the relevant RTO/s. Once this task has been successfully completed, and where relevant verified, a trainer will assign ‘Credit Transfer’ against the relevant unit/s in the student’s training plan.

If we are not satisfied the documentation provided is authentic, and we are unable to receive confirmation of completion from the other RTO/s, a credit transfer will not be provided.

Educational and support services

PCD Training is committed to providing high quality training to all students.

In accordance with our access and equity policy, we offer the relevant assistance to students with identified additional training and support needs. Where appropriate and necessary, reasonable adjustments will be made to the delivery of training and/or assessment to ensure that each student is afforded every opportunity to achieve competency in a unit.

This policy and procedure establishes the guidelines concerning how PCD Training adheres to the principles of access and equity in order to provide the best possible outcome for our students, including how we:

When a need is identified, PCD Training will address additional student needs in the following manner:

The student experience is important to PCD Training, which is why we focus on ensuring we provide support through every step of the learning process from enrolment to course completion.

Assessment procedures

PCD Training complies with all training package requirements and meets all needs, while ensuring assessment procedures follow the principles of assessment and rules of evidence.

As a result, each unit of competency have an introduction will outline what the assessments for that unit will entail, what will be required for that unit, a link to the unit’s descriptor, etc. You should read through each unit’s introduction thoroughly, for each unit you do, when you get to it.

Identification and verification process

For every accredited course or qualification, you will need to provide photo ID at the start of the course in the preliminary tasks section. Accepted identification include:

Before receiving your Statement of Attainment or qualification award, we must be reasonably satisfied that you have not only achieved competency in the skills and knowledge, but also that your identity is correct and you have completed all assessments yourself.

We do this by checking the ID you have provided against the unit completion photos (the webcam takes snapshots of you as you complete the assessments). If there is a discrepancy, such as the photos do not marry to your ID, there is someone else in the unit completion photos, something has been placed over the webcam, etc, then we will not verify and you will be required to re-do the relevant task/s.

Before undertaking a PCD Training course, you must acknowledge that you understand that you may be subject to our student verification process and that failing the verification process may require the student to re-do the assessment, or if you are unwilling to do this, that your enrolment fees may be forfeited.

Complaints and appeals

The purpose of PCD Training’s complaints and appeals process is to provide every person dealing with PCD Training, including students, with an opportunity to easily engage with our management, trainers, assessors and support staff about any concerns they have.

PCD Training strives to maintain a culture that views complaints as an opportunity to improve our training and student support. Our aim is to ensure all complaints are resolved promptly, objectively and with sensitivity while in a manner that aims to prevent future complaints from occuring.

Wherever possible, PCD Training encourages the parties to the complaint or appeal to resolve the matter informally. We believe that complaints are best handled with direct communication between all parties involved, including PCD Training’s management.

If the matter cannot be resolved between the relevant parties themselves, the relevant person is welcome to initiate a formal complaint or appeal and the complaint/appeal will be handled according to our complaints process, which is:

Where no mutually acceptable resolution can be found, the person with the complaint/appeal may wish to have the matter dealt with through an external resolution process facilitated by the relevant agency. Any fees payable will be paid by the person lodging the complaint/appeal.

Third Party arrangements

PCD Training does not, and will not, have any third party arrangements whatsoever. This includes:

PCD Training solely sources its own clients and conducts all training and assessment.


5. Completion

The completion phase includes when the student has completed all training and assessment for a course, qualification or unit of competency and includes the issuance of relevant documentation, feedback, retention of records, etc. PCD Training’s relevant policies and procedures in relation to the completion phase includes:

Issuing of Statements of Attainments

PCD Training issues Statement of Attainments in accordance with the Australian Qualifications Framework (AQF) for successfully completed units of competency within an accredited qualification. This includes:

Issuing of qualification awards

PCD Training issues qualification awards in accordance with the Australian Qualifications Framework (AQF) for successfully completed accredited qualifications. This includes:

Issuing of Statement of Completions

Statement of Completions will be issued to a student on the successful completed of a non-accredited course, which does not fall under the Australian Qualifications Framework (AQF). This includes:

Replacement process of documentation

If you have misplaced or lost your documentation (Statement of Attainment, qualification award, etc) for a course, qualification or unit of competency that you have completed with us, you can always access an electronic copy in the LMS from your file, just simply login to your account and access the electronic copy. If you forget your login details at any time, please contact us on 1300 797 123 or at admin@pcdtraining.edu.au 

If you wish to have a replacement of the hard copy we posted to you, a $20 administration fee will apply. This will need to be paid prior to us printing and posting the replacement documentation, you can pay this by credit card by phoning us on 1300 797 123. Replacement documentation will be processed within one (1) business day from receipt of the fee.

‘White Card’ replacement policy

We can replace a ‘White Card’ for a student if the ‘White Card’ was:

Note: if you have NOT previously been issued with a ‘White Card’, or have successfully completed the required unit elsewhere, we are unable to issue you with a replacement card.

In order to replace a white card issued to a student from another RTO, the student must enrol in our ‘Replacement White Card’ process. This is available by contacting us on 1300 797 123 or at admin@pcdtraining.edu.au and we will arrange access.

The process will include the following steps after being enrolled:

  1. The student must read and accept the policy outlined in the introduction, and
  2. The student must provide all of the required personal details where requested, and
  3. The student must download, complete, sign and return the ‘Statutory Declaration’ in the Declaration section.  
  4. The student pays the relevant administration fee of $40.
  5. Replacement white card will be processed and posted to the student within one (1) business day of the finalisation of the above steps.

Click here for more information on replacing a white card.

Please note that replacing a white card is completely different to replacing a Statement of Attainment for the unit required for the white card, CPCCWHS1001 Prepare to work safely in the construction industry. We are unable to issue a replacement Statement of Attainment for the unit if you did not complete it with PCD Training.

Feedback

At the completion of each unit of course or unit of competency, you will be asked to provide feedback to us. We value any feedback, both good or bad, that you have for us. Receiving and acting on this feedback is a very important step in the commitment to continual improvement.

Student access to records

We acknowledge that you need access to your records including academic records, certificates and awards, invoices, etc. You can access all your records at any time by logging in to the LMS. If you have forgotten your login details, please contact us on 1300 797 123 or at admin@pcdtraining.edu.au 

While maintaining your records, we will abide by all relevant privacy legislation including the Privacy Act 1988. Student information is not disclosed to anyone outside of PCD Training unless there is a legislative requirement to do so, or we have the student’s consent.  

Reporting

PCD Training maintains processes to meet the reporting requirements of licence agreements, legislation and accreditation conditions. This includes regular reporting of AVETMISS data to state and federal bodies.

Records

Training records are kept for five (5) years from the date of completion for a course, qualification or unit of competency. These include, but are not limited to:

  • Student enrolment details, fees and invoices
  • Forms, applications and declarations
  • All assessment instruments completed by students
  • Records of any audits and their outcomes
  • Proof of identity
  • Records detailing date and time of training
  • Decisions made by PCD Training in relation to misconduct
  • Records of any certification, related document numbers and document status

Transcripts of student’s outcomes, Statement of Attainments and qualification awards are kept for thirty (30) years.

Most information is automatically gathered and stored in the LMS. Some information is manually entered into the student’s file in the LMS by PCD Training staff.

The storage of files and records also include:


Privacy

PCD Training respects your privacy and confidentiality of information provided by you. We follow the national privacy principles established by the Privacy Act 1988 and the Australian Privacy Principles (2014).

Collection of personal information

Privacy Notice

Under the Data Provision Requirements 2012 Act, PCD Training is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained in our enrolment form/student details and your training activity data) may be used or disclosed by PCD Training for statistical, regulatory and research purposes. PCD Training may disclose your personal information for these purposes to third parties, including:

Personal information disclosed to NCVER may be used or disclosed for the following purposes:

You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted. 

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

Storage and security of personal information

PCD Training strives to ensure the security, integrity and privacy of personal information provided to us by a student. All information received is protected from unauthorised access or use by our secure servers.

Credit or debit card information is not stored by us on any of our servers.

Email communication

PCD Training may use personal information collected from you to provide you with information and updates from time to time. We may also make you aware of new additional courses and services and may contact you by email to see if you need help or support.

You can change your email at any time. Please contact us at admin@pcdtraining.edu.au  Please contact us if you do not wish to be contacted by email at any stage.

Third parties

PCD Training does not, and will not, share, sell or divulge in any way any personal information to any third party, except under legislative requirements to do so to government authorities and bodies, as outlined above.

Photography privacy

At PCD Training we recognise that in some circumstances there are sensitivities relating to the taking of photographs. This is particularly relevant to capturing images of children. We may, from time to time, wish to take photos of training activities we are conducting. When these instances arise, we will seek permission from all relevant parties.

PCD Training courses use webcam images to verify the identity of students conducting online training.  In these circumstances you will be informed of our intent to use the webcam for this purpose, and your consent will be required before it can be used.

These webcam images and video will only be used for verification and assessment purposes, and will never be released to any external agencies or entities, unless required to by law.


Closure of PCD Training

If PCD Training ceases to operate, it will, within 14 days of ceasing, forward all student results, including student records (name, address and any identifier, such as date of birth) to the relevant Government authority.

The documentation is to be a complete, accurate and ordered copy of all student results/details since initial registration. The records must be in the form of an electronic copy or hard copy, and include software details if appropriate.

Details of statements of attainment issued to students, and a list of the competencies achieved for each student, must be included.


Legislative requirements

PCD Training is subject to legislation related to training and assessment as well as general business practice.

This legislation governs our obligations as a Registered Training Organisation (RTO), our obligations to students, and relates to the industry in which we conduct training. This legislation is continually being updated and all PCD Training representatives will be made aware of changes as they occur.

In addition, courses may have specific legislative requirements that must be complied with. The legislation that particularly affects the delivery of our training and assessment services includes:

  • Vocational Education, Training and Employment Act 2000
  • Vocational Education, Training and Employment Regulation 2000
  • Work Health and Safety Act 2011
  • Workers' Compensation and Rehabilitation Act 2003
  • Child Employment Act 2006
  • Child Protection Act 1999
  • Fair Trading Act 1989
  • Racial Hatred Act 1995
  • Sex Discrimination Act 1984
  • Privacy Act 1988 and National Privacy Principles (2001) (as amended)
  • Competition and Consumer Act 2010
  • Standards for Registered Training Organisations (RTOs) 2015
  • Student Identifiers Act 2014
  • National Vocational Education and Training Regulator Act 2011
  • Legislative Instruments Act 2003
  • Work Health and Safety Act. 2011
  • Human Rights and Equal Opportunity Act 1986
  • Age Discrimination Act 2004
  • Disability Discrimination Act 1992
  • Disability Standards for Education 2005
  • Racial Discrimination Act 1975
  • Workplace Relations Act 1996
  • Skilling Australia’s Workforce Act 2005
  • Child Protection Act 1999
  • Copyright Act 1968
  • Education and Training Reform Act 2006

Conduct

All staff and students are expected to maintain high standards of academic honesty and integrity.

General misconduct is where a student acts dishonestly, harasses other students or staff, interferes with students or staff, prevents or disrupts the learning of others, disobeys/fails to comply with contractual or legal requirements, damages or steals PCD Training’s property or Intellectual Property (IP) or the property of others, alters, defaces or improperly accesses PCD Training’s documents or records, prejudices the reputation of PCD Training or otherwise acts in an improper manner. General misconduct also includes the misuse of any facility in a manner which is illegal or which is or will be detrimental to the rights or property of others. This includes the misuse, in any way, of any computing or communications equipment or capacity to which the student has access.

Academic misconduct is defined as any attempt to cheat, falsify, plagiarise or otherwise act dishonestly in undertaking an assessment task, or assisting other students to do so. This includes any attempt to gain advantage from unauthorised possession or use of PCD Training’s learning or assessment materials or other intellectual property.

Students may be accused of cheating if they seek to gain advantage by unfair means such as copying another students’ work, or in any way mislead or deceive a trainer/assessor about their knowledge, identity, ability, or the amount of original work they have done. Cheating can include collusion or plagiarism or any other method of presenting the work of another person without acknowledgment or referencing.

Cheating may also include breaching any process for undertaking assessment tasks, compromising the assessment activities of other students, or impersonating a student or facilitating a person to impersonate a student in any assessment activity.

Any attempt or conspiracy to attempt academic misconduct is still academic misconduct, regardless of whether or not the attempt was successful.

Any person accused of misconduct are regarded as innocent of the alleged misconduct until they have either admitted to it or been found by proper inquiry to have so behaved.

Where general or academic misconduct has occurred by a student, PCD Training will take disciplinary action. This action may include, but is not limited to:

Students are notified in writing of penalties as a consequence of any misconduct. The grounds for appeal are:

Appeals must be lodged in writing to the Chief Executive Officer by writing to

admin@pcdtraining.edu.au  within twenty (20) business days of the date of the student being notified of the penalty. The appeal process commences within ten (10) working days from the date of receipt of the student’s appeal.

The process for making an appeal depends on the nature of the alleged misconduct and may require one or more of the following:

In the event that a student has engaged in academic misconduct or general misconduct and the penalty includes cancellation of enrolment resulting in the student being unable to receive the unit of competency, and/or exclusion from other PCD Training courses, no refund will be provided for any fees paid.

Finally

Finally, we would like to welcome you to PCD Training.

We hope you not only enjoy your chosen course, but that you will actually learn something from it which is the main reason why you are doing it. We are confident that you will.

We will help and support you wherever possible during your training journey with us.

If there is anything at all we can help with, please don’t hesitate to contact ourselves straight away.

Thanks for choosing us, PCD Training. We appreciate your business very much and look forward to working with you to achieve your training goals and needs.

Regards

Jeff Brennan and Dave Dorman

Directors - PCD Training 

Student handbook: V2.0  

Page: