Member Services Coordinator

Job Title: Member Services Coordinator

Company: Tim Morehouse Fencing Club
Locations: New York, NY |  Port Chester, NY |  Stamford, CT
Reports To: Location Manager

Team: Member Services

About Tim Morehouse Fencing Club

Tim Morehouse Fencing Club (TMFC) is a premier fencing institution dedicated to fostering excellence in the sport of fencing. Founded by Olympic Silver Medalist Tim Morehouse, our club is committed to providing a world-class fencing experience for athletes of all ages and skill levels. With state-of-the-art facilities, a team of passionate coaches, and a rich history of producing elite fencers, TMFC  is a dynamic and vibrant community that is shaping the future of fencing in the United States.

Join us on our journey to shape the future of the sport and help aspiring athletes reach new heights in their fencing careers.

Our Values

To become a “Champion Club” we have to operate like one every day. Operating like a champion is not about winning right now–although, ultimately, it is the path to victory. It is about personifying a set of values and habits that lead to success in fencing and life:

• Dream Big. Work Small. Get Better Everyday.
• Find Your Superpower.
• Embody Character, Passion and Honor.

Additionally, Tim Morehouse Fencing Club values diversity. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description

As a Member Services Coordinator at Tim Morehouse Fencing Club, you play a pivotal role in ensuring that our club members have a seamless and enriching experience. You will be the primary point of contact for our members, assisting with their inquiries, coordinating club activities, and providing administrative support. This position requires exceptional interpersonal skills, organizational prowess, and a dedication to delivering top-notch customer service to our valued members.

Key Responsibilities

• Member Engagement: Build strong relationships with club members, understand their needs, and ensure they have access to the club's resources and programs.
• Membership Support: Assist members with inquiries, membership renewals, and registration for club events, classes, and competitions.
• Event Coordination: Organize and oversee club events, including tournaments, workshops, and social gatherings, ensuring they run smoothly and meet member expectations.
• Communication: Manage club communications through various channels, including emails, newsletters, and social media, to keep members informed about club news, updates, and upcoming events.
• Administrative Tasks: Maintain accurate member records, process payments, and handle administrative tasks related to membership management.
• Feedback Collection: Gather and analyze member feedback to continuously improve club services and offerings.
• Collaboration: Work closely with coaching staff, administrative personnel, and other club departments to ensure a cohesive and positive member experience.
  

Qualifications:

• Customer Service Skills: Exceptional customer service and interpersonal skills to interact effectively with members and address their needs and concerns.
  Organizational Skills: Strong organizational skills and the ability to manage multiple tasks in a busy environment.
• Communication: Excellent written and verbal communication skills for correspondence and event promotion.
  Detail-Oriented: Keen attention to detail to ensure accuracy in membership records and event coordination.
  Team Player: A collaborative mindset and the ability to work cohesively with other club departments and staff members.
• Fencing Knowledge: While not mandatory, familiarity with the sport of fencing is a plus.

Why Join Tim Morehouse Fencing Club?

• Dynamic Environment: Be part of a vibrant and passionate fencing community.
• Professional Growth: Opportunity for career advancement within the club.
• Impact: Contribute to the success and growth of a renowned fencing institution.
• Supportive Team: Join a team that values teamwork and collaboration.

If you are a customer-focused, organized, and detail-oriented individual who is passionate about delivering exceptional service and enhancing the member experience, we invite you to apply for the Member Services Coordinator position at Tim Morehouse Fencing Club. Join us in our mission to promote the sport and provide our members with a memorable and rewarding journey in the world of fencing.

Qualifications

• Educational Background: A high school diploma or equivalent is typically required. A college degree in a related field such as sports management, hospitality, or business administration can be an advantage but is not mandatory.
• Some experience in membership services, customer service, or related fields is preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills.
• Experience with these applications is a plus: Google Suite: Google Sheets, Google Docs, Google Drive etc., Mindbody, Squarespace, Instagram, and Facebook
  

Additional Details

• Pay Range: $18-20/hour.
• Part Time: 3-4 Days/Week (20-25 Hours/Week)
• Hours/Shifts:

• Weekdays: 2pm-8:00pm
• Weekends: 8:30am-2:30pm

Location:
Positions Available in Manhattan, Port Chester, and Stamford.