Cookie Policy

Our websites use cookies to distinguish you from other users of our sites. This enables us to make our websites work, helps us to provide you with a good experience when you browse our sites and also allows us to improve our websites.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We have set out more information on cookies below, and also listed all the cookies that we use and why.

What types of cookie do we use?

We use the following kinds of cookies:

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:






Google Analytics


2 years

This is the main way Google Analytics tracks unique visitors. Stored in this cookie is a unique visitor ID, the date and time of their first visit, the time their current visit started and the total number of visits they have made.


30 mins

This is how Google Analytics decides whether a visit has timed out and how deep a visit has gotten. It stores the number of pageviews in the current visit and the start time of the visitor’s current visit.



The __utmc cookie is the only session cookie used by Google Analytics. Its only purpose is to register that the visit ended if the browser gets closed.


6 months

This is the traffic source cookie. It contains all the traffic source information for the current visit, if it was different from the previous visit.


2 years

Used to distinguish users.


24 hours

Used to distinguish users.


10 minutes

Used to manage the rate at which page view requests are made









8 months

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

Read more at YouTube’s embedding videos information page.






8 months



6 months

This cookie remembers you so that we can link chat conversations together to provide a better service.




Provides a unique session identifier for dashboard Users. Learn more



Provides a unique session identifier for authentication. Learn more



30 days

This cookie helps on detecting your browser language


24 hours

Defines the parameters that identify the visitor session once logged in

Important information about cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical cookies or marketing cookies.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our websites.

To find out more about cookies, including how to see what cookies have been set, visit or

To find out how to manage cookies on popular browsers, please visit:

To opt out of being tracked by Google Analytics across all websites, visit

How can you find out more information?

You can find more information about the individual cookies we use and the purposes for which we use them by contacting us at