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Private Lessons with Coach Caroline

Prices effective Sept 1, 2017 through May 31, 2018

Quick Links:

To Schedule:

Special Abilities

Locations

Prices for Coach Caroline

Cancellation Policy

Lesson Policies

Site Specific Policies

Scheduling Directions

I need to reschedule or cancel.  What do I do?

Salem Regional Medical Center Rehab Pool Access


To Schedule:

Please utilize the online scheduling service at:

www.swimlessoninstructor.com/CoachCaroline 

All lessons are to be scheduled by the client on the online scheduling service and are first-come, first-served. It is HIGHLY RECOMMENDED if you want a consistent schedule to schedule out as far in advance as possible as times go quickly.

Special Abilities

Any person with a documented special ability (with submitted paperwork) qualifies for the Special Abilities rate.

Click HERE to see qualifying documents and to electronically submit your paperwork.

Locations

Coach Caroline utilizes two facilities from September-May. You do not need to choose one facility or the other and can interchange facility locations at any time.  The service will only show what is available, so if you do not see the times below listed it is because they are already booked.

Salem Community Center

Tuesdays 4:15-6:15

Wednesdays 3:00-8:00

Thursdays 4:15-6:15

Salem Regional Medical Center Therapy Pool

Prices for Coach Caroline

Prices effective Sept 1, 2017

Public

Piranha Aquatics Family

PALS
(Special Abilities)

Notes

Single Lesson

$35

$32

$31

  • Lessons scheduled less than 4 at a time or not purchased with package deal

4-lesson package

$128

($32/lesson)

$120

($30/lesson)

$112

($28/lesson)

  • Purchase 4 lessons up front
  • Must use in 3 months time
  • Unused lessons go to a swimmer in need

Monthly Tuition Option

$116

($29/lesson)

$116

($29/lesson)

$96

($24/lesson)

  • Billed automatically each month on the 1st
  • Minimum of 3 months before cancellation can occur
  • Up to parent to schedule and keep 4 lessons per month.  No carry overs month to month unless instructor cancels        
  • Must cancel by 15th of month to not be billed for next month


Cancellation Policy

  1. Lessons cancelled prior to 24 hours of the lesson will be rescheduled with no penalty to the client.
  2. Weekday lessons cancelled before 10 am and Weekend lessons canceled before 7:30 am can be rescheduled with instructor permission at no penalty to the client.
  3. Lessons cancelled after 2 pm the day of a weekday lesson will count as a lesson. Lessons canceled on a weekend after 8:00 am count as a lesson.
  4. Lessons cancelled due to instructor illness or inclement weather will be rescheduled with no penalty to the client.  
  5. Instructor reserves the right to terminate future lessons with a client if more than 3 ‘no‐call, no‐shows’ or 3 “day of”  cancellations occur, or for non‐payment.

Lesson Policies

  1. Cancellations made by the instructor will need to be rescheduled by the client (there will not be a penalty for this type of cancellation).
  2. Lessons may be rescheduled if a conflict arises; please just utilize the service to reschedule your lessons.
  3. No refunds. You can donate unused lessons to a child in need if you cannot fulfill your paid lessons.
  4. Is it OK to tag you on Facebook?  YES! Nothing makes me happier than when I login to facebook and I get to see pictures, videos, and posts of your kids swimming and having a great time in the water.  If you take video and would like me to possibly utilize it for future marketing, please email  it to me.  (Videos need to be taken with phones turned horizontally)
  5. Do we have to be members of the SCC? No. I am not employed by the SCC. I rent the water from them, so the price is the same regardless of your membership at the SCC.
  6. Do we have to stay in the pool area? No. Feel free to take a break for yourself! If you do leave the pool area, please make a note to be back a few minutes before the end of the lesson time so that I can transition from lesson to lesson on time.
  7. I’d like to stay and watch!  Great! If you choose to stay, please sit away from the pool area so that your child is not distracted. This also allows for me to build rapport and trust with your child.  If your child struggles with you not being nearby, we will come up with a long-term plan to help your child ease this transition.
  8. Long-Hair: Please tie longer hair that can get into the face into a ponytail before hopping in the pool.
  9. Swimsuits: Please make sure your child’s suit is secure on their body.
  10. Start and End Time of Lessons: Please note that your time with me starts and ends on time, and I am scheduled back-to-back with no breaks between lessons. If you are late, that will be counted as part of your lesson time.  I make every effort to run on time, every day.    
  11. Discussing your child: As an instructor, you are paying me to work with your child for 30 minutes.  I make every effort to give your child my complete attention for their allotted time.  
  1. I am happy (and willing!) to discuss your child or whatever questions you have, but I prefer to give your child my utmost attention during our lesson.  When parents interrupt the lesson to ask questions it is distracting to me as an instructor and disrupts my focus on your child.  I want your child to get the most they can from each and every lesson.  
  2. If you have questions or need to talk with me, please let me know at the beginning of the lesson so I can adjust the pacing of the lesson.  I will set aside the last 5 minutes of your time to chat with you while your child has free play time.  Otherwise, we will need to set up a time to chat when I am off the pool deck, as I have another lesson or practice immediately after your lesson.

Site Specific Policies

Salem Community Center

  1. The price for lessons is the same for members and non-members
  2. If your child is not a member he or she may not swim before or after the lesson.  
  3. Siblings may not swim during the other child’s time unless you are members of the SCC.
  4. If you are not members and you wish to swim before or after the lesson, you must be members to use the SCC pool or purchase a day pass at the front desk.
  5. Please note there is only one family locker room and it can be in use by another patron-plan accordingly when arriving to the pool. I suggest coming to the pool with the suit on if you need to use the family locker room so you can bypass it if it is in use.

Salem Regional Medical Center

  1. Please enter through the rear door. It will be propped open a small bit.  Please be courteous of others as you enter and exit the building.
  2. Locker Rooms are available to change only.  Showers are available in the pool area to rinse-off or wash hair.
  3. Locker Rooms are gender neutral, we are the only ones in the building, it doesn't matter where you change.


Scheduling Directions

Website: www.swimlessoninstructor.com/coachcaroline

  1.  Create a user name.  The system will e‐mail you a link to set a password.  
  2. Login
  3. Update your profile: Go into Settings: (The Gear)
  1. Enter your client information  (The parent is the client-please use your first name not your child’s)
  2. Enter information regarding your children.
  3. If you use Google Calendar, enter your information.  When you book a lesson (from now on)  it will automatically go on your calendar!

After that, you can see when your instructor is available and book by lesson.  

You can also sort by FACILITY which helps you choose which site you want to use.

Please book by child, especially if the child has special needs as this is how the facilities charge for lane rent differences.

Please note: The price listed in the service is the single lesson rate.  Billing will reflect any package or tuition discounts.  

I need to reschedule or cancel.  What do I do?

Please ASK ME if you need help with the service; I am happy to teach you if you need help.

Salem Regional Medical Center Rehab Pool Access

Caroline McDermott  ⬧ 234-564-3483⬧ caroline@piranhaaquatics.com ⬧The best thank-you are facebook tags and referrals to your friends :)