Santa Festival - Melbourne
About the experience
What can I expect from the event?
Capture the spirit of Christmas with a visit to Santa's Grotto! Meet Santa Claus himself, share your holiday wishes, and take a memorable photo with the jolly man in red.
Where is the experience located?
he District Docklands, 440 Docklands Dr, Docklands VIC 3008
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last? (only the number)
For you to have an estimate, people usually spend 60 min at this experience.
Will food and beverage be available on site for purchase?
You will be able to purchase food and beverage at this event. We are happy to inform you that we will cater for vegan and gluten-free options!
Is there parking available?
Choose the option
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Will there be interaction with the performers?
Yes! We encourage you to interact with the actors to fully immerse yourself in the experience.
About tickets
Where can I get tickets?
In the Fever App, available on Google Play and the Apple Store
On the Fever website
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed, except as required under Australian Consumer Law.
For more information, you can consult our T&C.
About access to the event
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive at the time stated on your ticket, but you can arrive within the next 15 minutes.
Can I bring animals? Are service dogs allowed?
Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.
Is the venue accessible?
Yes, the event is being held in an accessible venue.
What are the prohibited items at the experience?
Flash photography, alcohol, anything which may disturb the other patrons.
Is the experience accessible for deaf/visually impaired people?
We are happy to confirm that people with visual or hearing impairments will be able to enjoy this experience.
Will there be strobe lights?
This event won't include strobe lights.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.
Will restrooms be available on site?
This venue has restrooms—please ask our staff on site for indications.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please reach out at partners@showtime-presents.com,
Is coat check available?
Unfortunately, this venue has no coat check.
Is there an age requirement?
All ages are welcome to this experience and the space is accessible for prams/strollers.
Will there be an audio guide?
Unfortunately, this experience does not include an audio guide.