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CoachHub Subprocessor List (released) PUBLIC
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CoachHub  LIST OF OUR SERVICE PROVIDERS

Last Update - June 2024

If you act as a Controller this list of  subprocessors is hereby approved. If CoachHub  acts as controller (i.e. when processing CoachHub’s employees data),the following are CoachHub processors. Updates to the approved subprocessor list may be sent by email. Such updates will not materially reduce the level of performance, functionality, security or availability of the Services during the term of an agreement. An objection may be made within 8 weeks. In the case of such objection, CoachHub may terminate any related agreements within another 8 weeks thereafter. In case of such termination, CoachHub shall give a pro rata refund.

You can sign up for subprocessor updates here: https://resources.coachhub.com/subprocessor-update-subscription 

 

Legal Entity

(Juristische Person)

Activities

(Aktivitäten)

/

 Data Category Number(s) (Datenkategorienziffer)

Data Center

(Rechen-
zentrum)

Details of personal data processed

Mailjet GmbH, Rankestr. 21, 10789 Berlin, Germany
Global HQ:

13-13 bis, rue de l’Aubrac, 75012 Paris, France

SaaS Sending Automated Emails and related services

Germany, France, EU

Email address, email contents

Okta,Inc

100 First Street, San Francisco, California 94105, USA

Single Sign On (SSO) and Login Services Support

EU

Anonymous use depending on customer setup.

TokBox (part of Nexmo, Vonage Holdings Corp), Nexmo Inc., 23 Main Street, Holmdel, NJ 07733.

SaaS OpenTok Live Videos Sessions

 EU

Video session between coach and coachee

Use only buffers during video transmission transfer: we do not store or record coaching session contents.

End to end encrypted depending on connection & customer setup.

Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855, Luxemburg

SaaS, PaaS & IaaS: Storage and Processing of Data

Frankfurt, Germany / EU

Use for billing data, email, as well as data voluntarily entered in the CoachHub platform by the coachee (see Company Personal Data Categories in Annex 1).

Google Ltd., Gordon House, Barrow Street, D04 E5W5, Dublin, Ireland

SaaS Android App Crash Analysis, iOS App Usage and Crash Analysis:

• Firebase Cloud Messaging (for push notifications)

• Firebase Crash Reporting

• Firebase Crashlytics

On demand: G Suite: Data Collection and Management

Dublin, EU

Use as a subprocessor only in case of app crash & consent to submit crash: only IP addresses processed for a few seconds & then anonymized. Crash data can contain personal data.

Looker by Google Cloud EMEA Limited, 70 Sir John Rogerson's Quay, Dublin 2, Dublin, Ireland

Data Warehouse: Analytics, Statistics, Synchronization

EU

Use for coaching statistics such as average ratings.

Stream.io, Inc. 1215 Spruce Street Suite 300, Boulder, CO 80302, United States

- Cloud Customer Support

- Customer Relationship Management

- Marketing Communications

- Payment Processing

- Customer Feedback/Survey

EU

Data Generally. All account and billing information, chat user information, chat messaging content, and  all  data  and  information  which  the  Customer  or  End  Users  input  into  the  Service  (collectively, “Customer  Data”)  

We disclose these subprocessors, as depending on customer configuration and coachee choices they may process Personal Data in certain circumstances. for example in case the user posts information to identify the user, which is not a typical case. We believe at least when processed very shortly, IP addresses at least generally do not constitute personal data at least for the subprocessor, because the time is insufficient to identify an individual person (or, in the case of the CCPA: household). Opt in is required, or opt out by company and/or by coachee is generally possible.

Nylas, Inc., 944 Market St., San Francisco, CA, 94102

SaaS Calendar synchronization features

EU

Opt-in: Only relevant information is calendar free/available slots. User must activate this feature.

HotJar Limited, Dragonara Business Centre 5th Floor, Dragonara Road,Paceville St Julian's STJ 3141 Malta

SaaS Web Analytics

Ireland, EU

Set up to prevent identification of individual persons,

IP addresses processed for a very short time & immediately anonymized

Opt-out: Users can completely object/opt out via app interface.

MyInterview Solutions Pty Ltd, 13 Shocken Street, Tel-Aviv, Israel

SaaS Show video interviews of Coaches

Frankfurt, Germany

Use only during onboarding (coach selection). Typically only anonymous coachee data is shared.

[Optional & on demand only:] Typeform SL, Carrer Bac de Roda, 163, local, 08018 - Barcelona, Spain

SaaS - Used only to provide optional anonymous surveys such as end of program satisfaction surveys

Frankfurt, Germany; Virginia, USA

Opt-in: Use only for data voluntarily entered by the coachee. (Participation in surveys is opt-in.)

[Optional service - applicable only if and to the extent that the Services include psychometric assessments]

Blue Excellence GmbH

Behlertstrasse 3A, 14467 Potsdam

Germany

SaaS -Used only  for the provision of psychometric Coachee assessment service (e.g. 180-, 360- and DISC-assessments)

Germany

[Optional service - applicable only if and to the extent that the Services include psychometric assessments]

Email address (to invite Coachees and Coachee Counterparts to assessments - only applicable for 360 assessments), IP address, Unique Identifier Number (pseudonymized and Data Subject identifiable only by CoachHub), content of the assessments

[Optional service - applicable only if the client purchases the AI Coaching Companion:]

Microsoft Ireland Operations Limited

One Microsoft Place, South County Business Park, Leopardstown, Dublin 18 D18

Azure OpenAI service - Used only for AI Coaching Companion

EU

[Optional service - applicable only if the client purchases the AI Coaching Companion:] Data voluntarily entered by the coachee. (Anonymization measures may leave residual personal data in some cases )

Authorized CoachHub Affiliates

CoachHub S.A.S.

(formerly MoovOne S.A.S. until ca. 2022-01-10)

Provision of technical services, support services and maintenance of CoachHub services.

France

SCCs

CoachHub GmbH

Germany

CoachHub Coaching Pte. Ltd. 

(formerly Coaching Asia Pacific Pte Ltd ca. 2022-03-25)

Singapore

CoachHub Ltd.

United Kingdom

CoachHub Inc.

United States

CoachHub PUBLIC / v.1.4 / 2024-04-24